Modesto Miguel Sanchez-Torres
Lead Support Technician at WheelHouse IT- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Experience
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WheelHouse IT
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Lead Support Technician
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Jan 2023 - Present
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Support Technician
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Dec 2021 - Jan 2023
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Support Agent
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Jun 2021 - Dec 2021
• Answering incoming calls from our clients requesting technical support• Resolving simple or fast tickets on the spot• Creating tickets and routing calls to a team of technicians using ConnectWise Manage Application support (Office/Microsoft 365, QuickBooks, etc.)• Setup and configuration of hardware• Peer-to-peer training of Entry-Level and Mid-Level Agents and shadowing of Support Technicians and Support Escalations
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MODESTO SANCHEZ-TORRES, M.D., P.A
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United States
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Medical Practices
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Network Assistant
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Jul 2019 - Jun 2021
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Data Analyst
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Aug 2015 - Jul 2019
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Education
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2019 - 2021
Broward College
Bachelor of Applied Science - BASc, Information Technology -
2015 - 2017
Broward College
Associate of Arts - AA, General -
2011 - 2015
ARCHBISHOP EDWARD A MCCARTHY HIGH SCHOOL
High School Diploma
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