Experience

Makmur.id
• Indonesia
• Financial Services
• 1 - 100 Employee
• Customer Service Manager

  • Jan 2022 - Present


Pluang

• Indonesia
• Financial Services
• 200 - 300 Employee

• Operations Supervisor

  • Aug 2018 - Jan 2022

  - KYC Analyst - Mutual Fund Processing (S-Invest) - Vouchers distribution - Reconcilliation - Managing Outsource - Fraud Management - B2B Processing Support - EDD & CDD to high risk users - KYC Analyst - Mutual Fund Processing (S-Invest) - Vouchers distribution - Reconcilliation - Managing Outsource - Fraud Management - B2B Processing Support - EDD & CDD to high risk users



KreditGoGo.com - PT Kredit GoGo Informatika

• Indonesia
• Financial Services
• 1 - 100 Employee

• Customer Service Lead

  • Aug 2016 - Aug 2018

  - Manage shifting schedule - Make sure meet SLA's - Train all CS (Product knowledge or CS Skills) - Update template - Handling Hard Complaint - Ticketing Support to other division - Manage shifting schedule - Make sure meet SLA's - Train all CS (Product knowledge or CS Skills) - Update template - Handling Hard Complaint - Ticketing Support to other division



AXA

• Italy
• Glass, Ceramics and Concrete Manufacturing
• 1 - 100 Employee

• Telesales Representative

  • Jan 2015 - Feb 2016

  - Selling Axa Indonesia insurance - Calling 400 leads/day - Target 20 product / month - Selling Axa Indonesia insurance - Calling 400 leads/day - Target 20 product / month



Latief Property

• United Kingdom
• Real Estate

• IT Supporter

  • Jan 2014 - Jan 2015

  - Problem Solving (Hardware & Software) - Maintenance Web - Create new joining employee account - Post property listing at rumah.com rumah123.com - Problem Solving (Hardware & Software) - Maintenance Web - Create new joining employee account - Post property listing at rumah.com rumah123.com