Experience

TATA International - Nigeria

• Nigeria
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Manager, Key Accounts

  • Feb 2013 - Present

  Relationship Manager, responsible for Sales and After Sales support to Key Accounts.Single point contact for all customers in terms of resolving all issues to do with Vehicle purchase, Service, Repairs and Maintenance, as well as Spare Parts Purchase.Ensure prompt Service (In-House and Emergency Outstation) is given to Key Accounts by Tata Workshop/Parts Department.Responsible for organizing Training (in conjunction with Tata Training School) for Key Accounts' Drivers/Mechanics.Set up SLAs (Service Level Agreements) with Key Accounts to ensure prompt service/repairs for Customers at pre-agreed terms/conditions.Organize meetings with Key Accounts top Executives who take decisions on what to purchase, volumes and time frames.Negotiate the best contracts possible (in terms of suitability to purpose, price, delivery and payment terms), to ensure a Win-Win situation for both Organizations.