Experience

Evervent

• India
• Information Technology & Services
• 1 - 100 Employee

• Senior Information Technology Manager

  • Feb 2021 - Present

  • Lead a team of developers to build a proprietary call center CRM system as SasS product for enterprise and its strategic partners, optimizing sales process and increasing sales revenue. • Develop application roadmap and managed the software development life cycle (SDLC) of business requirements, development, UAT (User Acceptance Testing), and production release for the cloud telephony applications. • Balancing conflicting software needs, such as time vs. money and software security vs. speed, in order to manage the scope of software projects. • Provide Solutions Inception, design, project and budget creation, technology, and team selection. • Created and implemented an all-encompassing security strategy to provide efficient management of security policies in on-premises and cloud environments. • Served as a critical member of the technology strategy team that defined business process, application, and technology requirements, driving alignment between business and technology groups. • Oversaw team of DevOps engineers for managing and building the CI/CD pipelines. • Control the implementation, deployment, and integration of solutions to guarantee timely delivery, high standards, and long-term viability by using tools such as NewRelic, Github, Jenkins, Docker Containers. • Design, develop, and deploy hosted services, software infrastructure, and cloud computing solutions for multiple clients. • Oversaw the design, implementation, and ongoing enhancement of critical infrastructure services alongside engineers (i.e. logging, monitoring and alerts). • Drove the IT governance framework for new product development, enhancements, and release management. • Oversaw the application development teams that assist with the acceptance of new business, underwriting, risk analysis, and enforcement of policy management. • Project management, overseeing IT audit and compliance, resource planning, and vendor management. Show less



Easypolicy Insurance Web Aggregators Pvt. Ltd.

• India
• Insurance
• 100 - 200 Employee

• Senior Manager Information Technology

  • Jul 2020 - Feb 2021

• Information Technology Manager

  • Mar 2016 - Jul 2020

  • Managed team of 11 people which includes Assistant manager, System admin, Desktop engineers.• Recruiting and training employees, conveying job requirements, and assessing performance are all part of managing IT staff.• Managing the annual IT budget and ensuring that it is cost-effective.• Keeping an eye on day-to-day activities, such as server hardware, software, and operating systems.• Organizing technological updates, installations, and maintenance.• When necessary, selecting and purchasing new and replacement hardware and software.• Ensure that information systems are functional through testing, debugging, and modifying them.• Creating operating system performance reports.• Ensuring that all IT activities are conducted in accordance with applicable laws, norms, and regulations.• Assessing technical hazards in order to create a network disaster recovery strategy and backup methods.• Keeping up with technological advancements and industry best practises. Show less

• System Administrator

  • Dec 2012 - Mar 2016

  1. Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.2. Develop and maintain installation and configuration procedures.3. Contribute to and maintain system standards.4. Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.5. Perform regular security monitoring to identify any possible intrusions.6. Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.7. Perform regular file archival and purge as necessary.8. Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.9. Perform periodic performance reporting to support capacity planning.10. Maintain data center environmental and monitoring equipment.11. Maintain network servers such as file servers, VPNgateways, intrusion detection systems.12. Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.13. Functions as a lead worker doing the work similar to those in the work unit; responsibility for training, instruction, setting the work pace, and possibly evaluating performance. Show less

• Operation Ex.

  • Jan 2012 - Dec 2012

  My responsibilities include1. Coordinate with Customers.2. Collect doucments3. Customer Service.4. Do welcome call to new Customers.

• Business Acquisition Specialist

  • May 2011 - Feb 2012

  * Understand Insurance in detail ( suitable training will be provided)*Provide online/on-call customer support on portal.*Analyze the customer requirement in detail.*Resolving queries over the phone.



Religare Technova Ltd

• IT Services and IT Consulting
• 200 - 300 Employee

• Tele Sales Officer

  • Jun 2010 - May 2011

  Have worked for Religare Technova in Aviva Customer Retention process. Have worked for Religare Technova in Aviva Customer Retention process.