Experience

Tkxel

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Managing Customer Success

  • Sep 2022 - Present

  - Managing a team of 12 sales development reps covering US, UK, MENA, & AUS regions - Been part of 200+ discovery calls and post sessions to understand and achieve clients' objectives (Mobile apps, Business process automations, CRM/ERP solutions, AI/ML or block chain related projects) - Helped add ~70% pipeline into the sales funnel YTD through engagement in discovery calls (Engage - Land - Expand) - Steering enablement initiatives across sales engine involving other stakeholders (tech, fin, mkt etc.) for automation and early closure. Includes: - Sales related SF automations - SOPs for contracts and financial engagement models - Top-to-mid of the funnel content creation - Working on conversions improvement as a single north star i.e. (DCs/MQLs). Dealing with different challenges of every region. Show less



Jazz

• Pakistan
• Telecommunications
• 700 & Above Employee

• • Nov 2019 - Sep 2022

  Roaming - A2P - Wholesale VoiceBrought about 44% YoY (21vs20) growth in local a2p business (aggregators). Just launched Data Roaming Bundles with the widest coverage of 80+ countries 🌎 for the largest base of ~73M Jazz customers. This includes everyone: Prepaid , Postpaid consumer and corporate all.Lead DBSS Project for Roaming , industry first and the most complex project indeed. Project Enabled realtime charging and hence roaming bundles.

• • Jan 2017 - Nov 2019

  Managing around a $10 M International Roaming portfolio of Jazz Pakistan, the largest in Pakistan.Partially managing $50 M International voice business including major contracts & bulk deals.Partially managing $8 M IDD wholesale cost portfolio including traffic management, QoS & reporting. Revamped prepaid roaming for 59M customers of Jazz achieving 24 times more uptake, doubling revenue & no. of roamers.Simplified data roaming for postpaid customers, giving 1 rate in over 50 countries. That Simple. Successfully made 1st ever Prepaid Data bundle on Roaming for people going to Saudi Arabia on Hajj and Umrah. A new revenue vertical.Spearheading post merger Jazz-Warid integration projects. Making data bundles on roaming for every single Pakistani going abroad. Simple and affordable.In short, making roaming relevant for customers by simplifying operations and offering good retail products. Show less

• • Jul 2014 - Dec 2016

  Impact: With OTTs in market, roaming is facing challenges. It’s high time to think lean and out-of-box. I have made several operational processes lean, got rid of unnecessary reports and automated some operations. Moreover, I have managed to focus on the things that matter today i.e.; great prepaid roaming incentives, roaming bundles, Smooth Integration of Jazz & Warid roaming etc. Successful Prepaid Roaming Revamp with 360 ATL, BTL coverage. great results !Pricing & bundling of Roaming products Dashboard management Mobilink & Warid Integration projects (for Roaming)Competition Analysis New Roaming contracts & executing service openings managing mediation, billing, IREG, TADIG testing teamsCoordinating for wholesale IOT deals with 300+ roaming partners all across the worldReporting and Analysis SIMs management Website maintenance and tariff updates Steering Management Invoicing & day-to-day operations Involves alot of correspondence - with teams internally and Roaming partners internationally A2P & P2P partnerships Exposure of SS7 signaling, IPX, GRX, HUBs etc. Company introduction : Jazz is a subsidiary of VEON (VimpleCom Russia). It has recently acquired Warid Pakistan, making it the largest Telecom Operator in Pakistan. Show less



Fatima Group

• Pakistan
• Chemical Manufacturing
• 700 & Above Employee

• Intrument and Control System Engineer

  • Oct 2009 - Jul 2012

  Beautiful 3 years of my life. Full of challenges, late night troubleshootings, Shutdowns and Startups etc. My area of Expertise include Power House Control system, DCS and PLC, field instrumentation and Training. Beautiful 3 years of my life. Full of challenges, late night troubleshootings, Shutdowns and Startups etc. My area of Expertise include Power House Control system, DCS and PLC, field instrumentation and Training.