Moayad Hammad
Customer Success Manager at QewamX | قِوام إكس- Claim this Profile
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Bio
🔸Diana P.
I have been following Moayad's posts and articles about Customer Success for a while. I find it to be very educational as it helped me to gain specific knowledge and insights about the Customer Success role. Moayad's dedication to best practice and customer-centric focus has been the prevalent focus of his posts and conversations that I have had with him.
Taskeen I.
I conducted an interview with Moayad for my research regarding Customer Success Management. Moayad has profound knowledge about his field and especially about the processes in Customer Success. He is a very dedicated person who is keen to learn new things. In addition to this he is always available to help others and contribute to the society.
🔸Diana P.
I have been following Moayad's posts and articles about Customer Success for a while. I find it to be very educational as it helped me to gain specific knowledge and insights about the Customer Success role. Moayad's dedication to best practice and customer-centric focus has been the prevalent focus of his posts and conversations that I have had with him.
Taskeen I.
I conducted an interview with Moayad for my research regarding Customer Success Management. Moayad has profound knowledge about his field and especially about the processes in Customer Success. He is a very dedicated person who is keen to learn new things. In addition to this he is always available to help others and contribute to the society.
🔸Diana P.
I have been following Moayad's posts and articles about Customer Success for a while. I find it to be very educational as it helped me to gain specific knowledge and insights about the Customer Success role. Moayad's dedication to best practice and customer-centric focus has been the prevalent focus of his posts and conversations that I have had with him.
Taskeen I.
I conducted an interview with Moayad for my research regarding Customer Success Management. Moayad has profound knowledge about his field and especially about the processes in Customer Success. He is a very dedicated person who is keen to learn new things. In addition to this he is always available to help others and contribute to the society.
🔸Diana P.
I have been following Moayad's posts and articles about Customer Success for a while. I find it to be very educational as it helped me to gain specific knowledge and insights about the Customer Success role. Moayad's dedication to best practice and customer-centric focus has been the prevalent focus of his posts and conversations that I have had with him.
Taskeen I.
I conducted an interview with Moayad for my research regarding Customer Success Management. Moayad has profound knowledge about his field and especially about the processes in Customer Success. He is a very dedicated person who is keen to learn new things. In addition to this he is always available to help others and contribute to the society.
Credentials
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Excel from Beginner to Advanced
UdemyMay, 2021- Oct, 2024 -
2021 Complete Python Bootcamp From Zero to Hero in Python
UdemyMay, 2021- Oct, 2024 -
Python for Data Science and Machine Learning Bootcamp
UdemyMay, 2021- Oct, 2024 -
The Complete SQL Bootcamp 2021: Go from Zero to Hero
UdemyMay, 2021- Oct, 2024 -
Data Analysis Track
UdacityApr, 2021- Oct, 2024 -
Project Management Professional
AMIDEAST JORDANFeb, 2020- Oct, 2024 -
Certified Customer Success Manager (CCSM) Level 5
SuccessHACKERApr, 2022- Oct, 2024 -
Certified Customer Success Manager (CCSM) Level 4
SuccessHACKERJan, 2022- Oct, 2024 -
Certified Customer Success Manager (CCSM) Level 1
SuccessHACKERDec, 2021- Oct, 2024 -
Certified Customer Success Manager (CCSM) Level 2
SuccessHACKERDec, 2021- Oct, 2024 -
Certified Customer Success Manager (CCSM) Level 3
SuccessHACKERDec, 2021- Oct, 2024
Experience
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QewamX | قِوام إكس
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Saudi Arabia
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Software Development
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1 - 100 Employee
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Customer Success Manager
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Jul 2022 - Present
Being the first Customer Success Manager, my responsibilities are:-Built the Customer Success Team from scratch.-Created playbooks for Customer Success:. Customer Journey. Success Plan. On-boarding. Business Review-Build relationship-driven growth with thorough on-boarding and ongoing engagement, including training, consulting, and regular communication about product features and resources.-Create Success Plan for each client and work with them to achieve their desired goals and outcomes.-Helped in building the Customer Support team.
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Tarjama
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Algeria
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Translation and Localization
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1 - 100 Employee
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Operations Executive
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Aug 2021 - Oct 2021
-Use specialized software to assign tasks to the translation team.-Assist in database maintenance and information organization.-Participate in daily reporting and operations.-Keep tabs on tasks and update the tracking sheet every day.-Speak with customers and respond to their questions as needed. -Use specialized software to assign tasks to the translation team.-Assist in database maintenance and information organization.-Participate in daily reporting and operations.-Keep tabs on tasks and update the tracking sheet every day.-Speak with customers and respond to their questions as needed.
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Aramex
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United Arab Emirates
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Transportation, Logistics, Supply Chain and Storage
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700 & Above Employee
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Customer Success Executive
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Sep 2020 - Mar 2021
-Focal point for customer’s express and ecommerce shipping requests. -Assist customers on status of their shipment, outstanding shipments or tracking. -Drives solution of customer complaints by solving it directly or assigning tasks to other function. -Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete.
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Amazon
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Bangladesh
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Advertising Services
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1 - 100 Employee
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Customer Service Advisor
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Nov 2017 - Aug 2020
-Responded to and handled customer complaints and inquiries through calls or e-mails efficiently. -Performed quality assurance and reported incidents/errors to Supervisor. -Developed personal organization and multitasking skills in a fast paced environment. -Became the lead “go-to” person for new reps and particularly challenging calls as one of the company’s mentors and trainers of both new and established employees. -Performed accounts verification for website users. -Dealing with and managing work crisis efficiently.
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Education
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2013 - 2017
Al-Balqa' Applied University BAU
Bachelor's degree, Autotrronics Engineering
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