Experience

The Hotel Galleria by Elaf

• Saudi Arabia
• Hospitality
• 1 - 100 Employee

• Front Office Agent

  • Mar 2023 - Present

  Jeddah, Makkah, Saudi Arabia (Front Office Agent and Guest Relations) - 9 months of experience in Opera system. - Manage guest bookings and reservations. - Greet all guests and assist them with check-in and check-out. - Respond to all guest questions and requests. - Keep a tidy and orderly workspace. - Answer and forward phone calls. - Communication with all departments. - Find direct solutions to problems. - The ability to deal with different groups of people. - Ensure that the reception… Show more (Front Office Agent and Guest Relations) - 9 months of experience in Opera system. - Manage guest bookings and reservations. - Greet all guests and assist them with check-in and check-out. - Respond to all guest questions and requests. - Keep a tidy and orderly workspace. - Answer and forward phone calls. - Communication with all departments. - Find direct solutions to problems. - The ability to deal with different groups of people. - Ensure that the reception area is tidy and contains all tools. - Interacting with customers and strengthening the relationship with them. - Flexibility to work long hours or overtime. - Excellent organizational skills, time management skills and prioritization of work when multitasking. - Possess strong analytical skills and ability to solve problems. Show less



SGS - Saudi Ground Services

• Saudi Arabia
• Airlines and Aviation
• 700 & Above Employee

• (MSC Saudi Cruise) Event Management, Customer Experience Representative

  • Jan 2023 - Present

  Jeddah, Makkah, Saudi Arabia ((Seasonal Contract)) Customer Experience Representative at Jeddah Port (With MSC Saudi Cruise). - Representing the Kingdom of Saudi Arabia in the best way to achieve Vision 2030. -The main provider of ground services We are committed to providing a wide range of ground services to our airline partners in the Kingdom of Saudi Arabia, and we take care of the needs of passengers from issuance of boarding passes to take-off, by placing them at the center of everything we… Show more ((Seasonal Contract)) Customer Experience Representative at Jeddah Port (With MSC Saudi Cruise). - Representing the Kingdom of Saudi Arabia in the best way to achieve Vision 2030. -The main provider of ground services We are committed to providing a wide range of ground services to our airline partners in the Kingdom of Saudi Arabia, and we take care of the needs of passengers from issuance of boarding passes to take-off, by placing them at the center of everything we do. . Arrival and transfer services for connecting passengers . finishing travel procedures . Preparing the passenger list and specifying the seats . Issuance of boarding passes and luggage tags . All special services for passengers . Passenger escalation services . Services for people with needs . Special VIP services Show less



NEOM

• Saudi Arabia
• Government Administration
• 700 & Above Employee

• Event Management, VVIP Guest Management

  • Oct 2023 - Nov 2023

  Tabuk, Saudi Arabia ((Seasonal Contract)) - Ensuring the existence of systematic and scientific plans, procedures and mechanisms to manage large numbers of audiences . - Careful planning to organize crowds towards favorites. This includes choosing the right location and preparing for the equipment and tools needed to effectively staff the crowd. - Communicate with the public and understand their needs and aspirations. Then interact with it in a way that suits the surrounding circumstances and… Show more ((Seasonal Contract)) - Ensuring the existence of systematic and scientific plans, procedures and mechanisms to manage large numbers of audiences . - Careful planning to organize crowds towards favorites. This includes choosing the right location and preparing for the equipment and tools needed to effectively staff the crowd. - Communicate with the public and understand their needs and aspirations. Then interact with it in a way that suits the surrounding circumstances and requirements. - Crowds must have crisis and incident management plans and take quick and effective action to act in emergency situations. -Organizing and supervising championship stadiums -Organizing the entry and exit of guests the entry and exit of players -Organization the football championship stadium -Organization inside the basketball tournament court The NEOM Sports Games tournament, in the middle of the field, is distinctive and spacious, with the participation of professional athletes from more than 25 countries in this global event, competing in five European sports, including windsurfing, 3x3 basketball, beach soccer, mountain biking, and triathlon (Lun Triathlon). It is similar to a marathon and relies on speed in swimming, usually cycling and running. The organization of this global event comes in response to the goals of Vision 2030 in hosting international sporting events, and in a way that achieves NEOM’s ambitions to be a regional and global center for sporting activities and a destination for athletes from around the world, in addition to developing an integrated sports system that contributes to enhancing the culture of high performance and inspiring the next generation of athletes. Throughout the region. These ambitions are supported by NEOM’s distinctive and unique location in the Kingdom and the world, with geographical diversity, natural beauty, and a moderate climate, which provides an ideal environment for the success and distinction of the event. Show less



Saudi Motorsport Company

• Saudi Arabia
• Spectator Sports
• 100 - 200 Employee

• F1 VVIP Guest Management, Event management

  • Feb 2023 - Mar 2023

  Jeddah, Makkah, Saudi Arabia ((Seasonal Contract)) (Under the supervision of Saudi Motorsport Company) - Conduct regular training for crowd-related teams on various aspects, such as dealing with large crowds and crisis management. - Providing advanced technologies for communicating with crowds, such as using social media and smart applications to analyze information and communicate effectively with crowds. - King Abdulaziz International Airport, AlTanfeethi terminal & Terminal 1 -Formula One… Show more ((Seasonal Contract)) (Under the supervision of Saudi Motorsport Company) - Conduct regular training for crowd-related teams on various aspects, such as dealing with large crowds and crisis management. - Providing advanced technologies for communicating with crowds, such as using social media and smart applications to analyze information and communicate effectively with crowds. - King Abdulaziz International Airport, AlTanfeethi terminal & Terminal 1 -Formula One with the Saudi Federation of Motors and Motorcycles- . Ensuring the arrival of the guest and receiving him at the airport . Receiving the guest and completing all travel procedures . Directing the guest after his arrival and receiving him in the lounge or in his private car . Preparing a number of cars to receive him and deliver him to the site to the hotel Show less



FIFA World Cup Qatar 2022

• Qatar
• Spectator Sports
• 700 & Above Employee

• Event Supervisor, Station Supervisor, Crowd Management Leader

  • Sep 2022 - Jan 2023

  Doha, Qatar ((Seasonal Contract)) (Event Supervisor and Crowd Management Leader in Doha Metro). - Providing advanced technologies for communicating with crowds, such as using social media and smart applications to analyze information and communicate effectively with crowds. - Employing modern tools and technologies to monitor crowds, such as using surveillance cameras and entry and exit control systems. Psychological and social analysis of crowds, such as analyzing the reasons for crowd… Show more ((Seasonal Contract)) (Event Supervisor and Crowd Management Leader in Doha Metro). - Providing advanced technologies for communicating with crowds, such as using social media and smart applications to analyze information and communicate effectively with crowds. - Employing modern tools and technologies to monitor crowds, such as using surveillance cameras and entry and exit control systems. Psychological and social analysis of crowds, such as analyzing the reasons for crowd formation and predicting their behavior and reactions. - Providing the necessary guidance and instructions to crowds on safe and responsible behavior during large gatherings. -delivering service excellence to 18.2 million passengers and inspiring the world with your outstanding performance One Team, One Goal . - Ensure the existence of systematic and scientific plans, procedures and mechanisms to manage large audiences. - Ensure that their lives and safety are preserved and that they reach their destinations smoothly. - Doha Qatar Metro, which is a rapid mass transit system that extends to 75 km with 37 stations. It includes three lines (red, gold and green). The advanced rail system is one of the fastest driverless metro systems in the world. . Methods of communication with senior management and direct management . Supervising the exit and entry of the masses and keeping them safe from the crowds . On the day of the event, more than 70 employees were supervised. . Placing employees on work sites and training them on site tasks fully.

• Training (Station Supervision, Event Supervsior, Crowd Management Leader)

  • Sep 2022 - Oct 2022

  Doha, Qatar ((Seasonal Contract)) RKH Doha Metro. -The training is concerned with equipping and developing former workers in managing crowds and very large numbers and those with experience in the transportation and tourism sector, training in leading and supervising 37 stations and more than 500 employees, and how to communicate with the administration via the wireless device . - Supervisor outside the station on the day of events and matches and managing crowds It has more than 65000… Show more ((Seasonal Contract)) RKH Doha Metro. -The training is concerned with equipping and developing former workers in managing crowds and very large numbers and those with experience in the transportation and tourism sector, training in leading and supervising 37 stations and more than 500 employees, and how to communicate with the administration via the wireless device . - Supervisor outside the station on the day of events and matches and managing crowds It has more than 65000 fans from all over the world . - Training to lead the station and the masses and maintain their safety. - Training to supervise a large number of employees inside and outside the station - Training on methods of communication with senior and direct management. - Training on ways to maintain the safety of crowds inside and outside the station



SGS - Saudi Ground Services

• Saudi Arabia
• Airlines and Aviation
• 700 & Above Employee

• Customer Service, Operational Assistant

  • Apr 2022 - Oct 2022

  Jeddah, Makkah, Saudi Arabia ((Seasonal Contract)) New King Abdulaziz International Airport (9 months experience on Maestro system) Customer service and operational assistants At King Abdulaziz International Airport,Terminal 1 -I trained in the company for two days on various tasks inside the halls, in the arena, and in ground services. -Representing the Kingdom of Saudi Arabia in the best way to achieve Vision 2030. -The main provider of ground services We are committed to providing a wide… Show more ((Seasonal Contract)) New King Abdulaziz International Airport (9 months experience on Maestro system) Customer service and operational assistants At King Abdulaziz International Airport,Terminal 1 -I trained in the company for two days on various tasks inside the halls, in the arena, and in ground services. -Representing the Kingdom of Saudi Arabia in the best way to achieve Vision 2030. -The main provider of ground services We are committed to providing a wide range of ground services to our airline partners in the Kingdom of Saudi Arabia, and we take care of the needs of passengers from issuance of boarding passes to take-off, by placing them at the center of everything we do. . Arrival and transfer services for connecting passengers . finishing travel procedures . Preparing the passenger list and specifying the seats . Issuance of boarding passes and luggage tags . All special services for passengers . Passenger escalation services . Services for people with needs . Special VIP services Show less



KAUST (King Abdullah University of Science and Technology)

• Saudi Arabia
• Higher Education
• 700 & Above Employee

• Event Team Leader

  • Jan 2022 - May 2022

  Jeddah, Makkah, Saudi Arabia ((Seasonal Contract)) Careful planning to organize crowds towards favorites. This includes choosing the right location and preparing for the equipment and tools needed to effectively staff the crowd. - Communicate with the public and understand their needs and aspirations. Then interact with it in a way that suits the surrounding circumstances and requirements. - Crowds must have crisis and incident management plans and take quick and effective action to act in emergency situations.



King AbdulAziz University

• Saudi Arabia
• Higher Education
• 700 & Above Employee

• University advisors Sport committee (Sport committee)

  • Jan 2021 - Dec 2021

  Jeddah, Makkah, Saudi Arabia Provide oriented support to participants in events. • Extending a bridge of communication between sports inside and outside the university campus. • Proposing work mechanisms related to sports courses and competitions. • Preparing registration forms for sports courses and competitions. - Participate in sports activities - Supporting sports activities - Planning for success - Support for participating students - Preparing students for tournaments



Ministry of Tourism of Saudi Arabia

• Saudi Arabia
• Government Administration
• 700 & Above Employee

• Supervisor for tourism programs and trips

  • Sep 2021 - Nov 2021

  Jeddah ((Training one of the companies affiliated with the Ministry of Tourism)) . Supervising tourism programs . Program and trip leader . Supervising reservations . Marketing programs and tourism trips