Experience

Abrar Communication Co

• Telecommunications
• 1 - 100 Employee

• Key Account Manager

  • Oct 2017 - Present

   Develop new customer relationship in new account and existing, boost operations pipeline and conversion rates.  Define, drive and own the client satisfaction business requirements towards improving services and its delivery.  Provide a consultative approach to clients to ensure the preferred solution to the client and prepare technical customer requirement.  Response to RFPs and prepare competitive proposals.  Manage bidding response.  Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility  Developing and executing strategies for the organization to boost new account development  Develop and manage agreements with clients, Negotiate and secure partnerships, where necessary, to improve sales  Creating long-term clients through understanding, targeting and developing the target markets and accounts.  Ensure satisfaction of customers and end-users with services and recommends customized solutions to meet customers’ requirements  Provide needed support to other departments in order to generate and close potential business Show less



Developed Dimension Information Technology Company (DDIT®)

• Riyadh

• TETRA Bidding & Pre-sales Manager

  • Dec 2013 - Sep 2017

   Responding to Request for Proposals (RFPs), preparing point to point commercial responses.  Provide technical support to the Sales and Marketing team on TETRA System and enquiries.  Provide a consultative approach to clients to ensure TETRA is the preferred solution to the client and to prepare technical customer requirement documents.  Provide technical support in preparation of sales proposals and tender documents.  Complete sophisticated costing exercise, to ensure that business is won and to ensure company profitability is maintained at agreed levels.  Provide, lead, control the engineering, and system design.  Work with the team of RF engineers to produce meaningful external and internal designs for TETRA RF coverage.  In Building Solution (IBS) for indoor coverage enhancement design and BOQ generation.  Provide technical solutions in any agreed timescales by working with Project Manager and Operations Manager.  Responding to Request for Proposals (RFPs), preparing point to point technical responses, compliance matrices and BoM according to customer’s requirements  Provide support to complete sophisticated site surveying reports and to build a technical proposal for TETRA radio solution from beginning to end.  Supporting sales efforts from the technical side. Gathering customer’s technical requirements and providing customers with the proper technical solution that meets his needs.  Develop documentation, processes and Statement of Work (SoW) for best practices for TETRA network operations.  Initiate plans for expansion, upgrading and replacement of network operations and maintenance. Show less



Nour Communications

• Senior Telecom Engineer

  • Mar 2008 - Nov 2013



PCS (Prime Capitol Studios)

• ramallah, Plaestine

• Telecom Engineer

  • Apr 2007 - Apr 2008



GLOBALCOM

• Ram Allah, Palestine

• Systems Engineer

  • Nov 2006 - Mar 2007



AXIZO

• Ran Allah, Palestine

• Technical Trainer

  • Feb 2005 - Nov 2006