Voice Engineer

• Feb 2021 - Present

Voice Engineer

• Dec 2018 - Feb 2021

Voice and Network engineer

• Oct 2017 - Dec 2018

Responsibilities: Working as voice engineer:1. Troubleshoot 4 CUCM (Mabanee – Avenue Phase1 – Avenue Phase3 – Avenue Phase 4)2. Troubleshoot 2 CUC (Mabanee _ Avenue Phase 4 )3. Configure and Troubleshoot VGW4. Troubleshoot other Mabanee Branches (Bahrein – Saudi Arabia )5. Upgrading and backup Call manager6. adding and configuring cisco IP Phone ,user, user device profile and voice mail7. Configuring Voice VLANS-Tasks:1. Configuring sip trunk between Mabanee branches (Kuwait – Bahrein – Saudi Arabia)2. Integration between CUCM and CUC3. Integration between CUCM and IM&P4. Creating Mabanee IVR5. Upgrading Mabanee CUCM from V 8.0 to V 12.06. Going to implement CISCO expressway (E&C) and CISCO Jabber Working as Network engineer :1. Configure and troubleshoot Mabanee and Avenue mall switches2. Configure routers3. Working with Nexis switches4. working with WLC , Access points , solar winds and cisco prime5. Working on troubleshooting of LAN infrastructure6. Implementation of HSRP7. Configuring VLANs, VTP, Ether channels8. Upgrading and backups of Cisco router-Tasks:1. Connection between Mabanee (Al-Rai and Al-Shuick)2. Handling VSS port defected3. Install new internet connection (configuration for VLAN - Route map – NAT on firewall )

Voice and Network engineer

• Feb 2015 - Oct 2018

installing and configuring 6500, 4500., 3850, 3750, 3560, .....switches • Implementation for cisco voice solution• Installing and troubleshooting for cisco call manager• installing voice gateway• adding and configuring cisco IP Phone ,user, user device profile and voice mail installing and configuring 6500, 4500., 3850, 3750, 3560, .....switches • Implementation for cisco voice solution• Installing and troubleshooting for cisco call manager• installing voice gateway• adding and configuring cisco IP Phone ,user, user device profile and voice mail

Network Engineer

• Feb 2012 - Apr 2014

 Administrating and Troubleshooting the company Flat network consists of Cisco, HP and 3 Com Switches. Backup Operator Creating, maintaining User and group Accounts, Deleting Unused Accounts. Verifying the integrity and availability of all hardware, server resources, systems and key processes Configuring DNS,DHCP, remote access . Contributing in Installing, configuring, managing, operating and maintaining Intrusion Detection and PreventionSystems (IDS &IPS) Facilities Management (UPS, Server Racks) Observe operation of equipment, control panels, error lights, verification printouts, error messages, and faulty output. Determine source of computer problems (hardware, software, user access, etc.). Installation, configuration and troubleshooting for the Cisco routers. IP addressing (subnetting). Installs and manages network printer Configuration and implementation of access-list. Configuration routing protocols like RIP,EIGRP. Configuration and troubleshooting VLAN. Providing support of IT hardware, Software and networks. Service Desk. Quarterly Sites visits (Computers checking and maintenance). Assisted in troubleshooting user problems relating to Operating System issues (Win XP, Vista, and Win7), Network Connectivity, TCP/IP configuration, upgrades, MS Office products and internet connectivity. Testing new Software. Operating Systems and software installation.