Experience

Renault EG

• Egypt
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Client Relations Specialist

  • Oct 2021 - Present



Raya CX

• Egypt
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Training Specialist

  • Apr 2021 - Present

• Senior Trainer

  • Jul 2018 - Present

  Carrying out training needs analysis to identify the level of people'sknowledge• Designs course materials and other documents such as handouts, manuals and exercises• Organizes courses to meet the needs of learners and demands of business• Evaluates the effectiveness of the training and course outcomes• Liaises with external course providers to be updated with latest Training techniques & program• Abides to COPC approaches and requirements• Leverage function performance to meet training metrics targets.• Communicates regularly with Operations to tailor and deliver refreshment sessions based on quality reports presented.• Provides pre-operational feedback to HR and OP on new agents and their fitness for performing duties required in their respective projects• Evaluates agents' responsiveness to training and development.• Ensures training evaluation form is used by Trainees. • Acts as a Reference for calibration sessions.• Acts as a gauge for TL and QA monitoring process and accordingly monitors them side by side to assure they are adhering to calibration process.• Performs other related duties Show less

• Executive Trainer

  • Apr 2014 - Jun 2018

  Technical Trainer