Moneca "Mo" H.
Training Coordinator at DSFederal- Claim this Profile
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Bio
Jess Pyzik
I first met Mo during a new store opening her and I were both assisting with. During the NSO she not only led in all aspects of ops, she was ready and willing to help with anything and everything that needed to be done, and with a smile on her face! Since then, she has been my go to for any and all ops related questions and she always has the time, patience, and all of the answers!
Fanchon Henneberger
As a respected team leader and market trainer, Moneca was highly recommended to travel as part of the new store team for The Container Store’s new store training initiatives - an intense multi-week onboarding and training program for 30-60 employees per market geared to ensure new teams’ operating success at retail locations across the United States. Her intuition, experience and approachability ensured her success. She partnered to develop strategy and facilitated instructor-led classes, collaborated with other trainers throughout the company and provided just-in-time training and coaching about sales, merchandising and store systems training including point of sale, order fulfillment and design. Evaluating knowledge transfer and providing constructive feedback to store leadership teams, regional and area directors and company leadership in both her own district and new store markets was a key strength. Employees new to the company and her peers often sought her opinions. To say it was a pleasure to work with Moneca is an understatement. Her professionalism and wit were greatly appreciated in a high-energy, deadline driven environment.
Jess Pyzik
I first met Mo during a new store opening her and I were both assisting with. During the NSO she not only led in all aspects of ops, she was ready and willing to help with anything and everything that needed to be done, and with a smile on her face! Since then, she has been my go to for any and all ops related questions and she always has the time, patience, and all of the answers!
Fanchon Henneberger
As a respected team leader and market trainer, Moneca was highly recommended to travel as part of the new store team for The Container Store’s new store training initiatives - an intense multi-week onboarding and training program for 30-60 employees per market geared to ensure new teams’ operating success at retail locations across the United States. Her intuition, experience and approachability ensured her success. She partnered to develop strategy and facilitated instructor-led classes, collaborated with other trainers throughout the company and provided just-in-time training and coaching about sales, merchandising and store systems training including point of sale, order fulfillment and design. Evaluating knowledge transfer and providing constructive feedback to store leadership teams, regional and area directors and company leadership in both her own district and new store markets was a key strength. Employees new to the company and her peers often sought her opinions. To say it was a pleasure to work with Moneca is an understatement. Her professionalism and wit were greatly appreciated in a high-energy, deadline driven environment.
Jess Pyzik
I first met Mo during a new store opening her and I were both assisting with. During the NSO she not only led in all aspects of ops, she was ready and willing to help with anything and everything that needed to be done, and with a smile on her face! Since then, she has been my go to for any and all ops related questions and she always has the time, patience, and all of the answers!
Fanchon Henneberger
As a respected team leader and market trainer, Moneca was highly recommended to travel as part of the new store team for The Container Store’s new store training initiatives - an intense multi-week onboarding and training program for 30-60 employees per market geared to ensure new teams’ operating success at retail locations across the United States. Her intuition, experience and approachability ensured her success. She partnered to develop strategy and facilitated instructor-led classes, collaborated with other trainers throughout the company and provided just-in-time training and coaching about sales, merchandising and store systems training including point of sale, order fulfillment and design. Evaluating knowledge transfer and providing constructive feedback to store leadership teams, regional and area directors and company leadership in both her own district and new store markets was a key strength. Employees new to the company and her peers often sought her opinions. To say it was a pleasure to work with Moneca is an understatement. Her professionalism and wit were greatly appreciated in a high-energy, deadline driven environment.
Jess Pyzik
I first met Mo during a new store opening her and I were both assisting with. During the NSO she not only led in all aspects of ops, she was ready and willing to help with anything and everything that needed to be done, and with a smile on her face! Since then, she has been my go to for any and all ops related questions and she always has the time, patience, and all of the answers!
Fanchon Henneberger
As a respected team leader and market trainer, Moneca was highly recommended to travel as part of the new store team for The Container Store’s new store training initiatives - an intense multi-week onboarding and training program for 30-60 employees per market geared to ensure new teams’ operating success at retail locations across the United States. Her intuition, experience and approachability ensured her success. She partnered to develop strategy and facilitated instructor-led classes, collaborated with other trainers throughout the company and provided just-in-time training and coaching about sales, merchandising and store systems training including point of sale, order fulfillment and design. Evaluating knowledge transfer and providing constructive feedback to store leadership teams, regional and area directors and company leadership in both her own district and new store markets was a key strength. Employees new to the company and her peers often sought her opinions. To say it was a pleasure to work with Moneca is an understatement. Her professionalism and wit were greatly appreciated in a high-energy, deadline driven environment.
Credentials
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Institute of Extended Learning: Biotech Boot Camp
University of Maryland Baltimore CountyAug, 2021- Oct, 2024 -
Agile Foundations
LinkedInJan, 2021- Oct, 2024 -
Learning Microsoft Project
LinkedInJan, 2021- Oct, 2024 -
Project Management Essentials Certification (PMEC)
Management & Strategy InstituteJan, 2021- Oct, 2024 -
Project Management Essentials Certified PMEC
Management & Strategy InstituteJan, 2021- Oct, 2024 -
Six Sigma Yellow Belt
6sigmastudy - The global certification body for six sigma certificationsJan, 2021- Oct, 2024 -
Lean Six Sigma White Belt Certification
Management and Strategy InstituteMay, 2020- Oct, 2024
Experience
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DSFederal
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Training Coordinator
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Jul 2022 - Present
Provide support and assistance to designated federal and contracted Program Managers in order to administer and coordinate instructor-led trainings in a federal setting. Provide support and assistance to designated federal and contracted Program Managers in order to administer and coordinate instructor-led trainings in a federal setting.
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Tory Burch
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United States
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Retail Apparel and Fashion
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700 & Above Employee
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Operations Manager
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May 2018 - Dec 2020
Operational Excellence: •Supervises and provides support in all operational responsibilities to ensure the timely execution of all markdowns, transfers, damages, RTVs, customer sends and holds, replenishment, shipping and receiving in order to maintain inventory accuracy and ideal product flow. •Manages the store uniform program including ordering, maintenance and enforcement •Serves as store technology expert in key operational systems, including but not limited to mPOS, Client Book applications, radios and headsets, Web-IM & Epicor POS; able to utilize, trouble-shoot and train. •Trains of all-store staff on technology and operational procedures, keeping them up to date on any changes. •Created operational, leadership, systems, sales, order fulfillment, merchandising, product and soft skill training strategies for new markets and markets in need of restructuring •Manages internal communication for campaign, product and systems training for local store •Point person for logistics in DMV area; ensuring that all stores are notified and prepared for shipments in transit •Sole Project Manager for opening of North Carolina Pop-Up Store location. Saw project through from build-out to opening week. •Strengthened the performance of the store; identified new opportunities to maximize performance, revenues, and morale, established detailed action plans, and maintained continual financial control •Project Manager, working with individual customers, designers and contractors; managed custom projects from bid to installation, while responsible for project sales goals and team productivity. •Directed the inventory management and merchandising initiatives to maximize revenues, prevent losses, and increase visibility within the store; developed innovative strategies to increase exposure and consistently lower Inventory shrink and general damage
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kate spade new york
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United States
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Retail Apparel and Fashion
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700 & Above Employee
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Operations Manager Luxury Retail
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Apr 2017 - May 2018
•Appointed as New Store Opening Project Manager and sole manager at time of opening •Interviewed and hired store leaders, sales and support staff •Drove key metrics by accurately scheduling the right people for the right positions and modeling successful selling skills as Sales Floor Leader •Trained all staff on store systems and conducted specialized training courses on sales, operational SOPs, brand objectives, visual standards and POS/Cashier training •Directed the inventory management and merchandising initiatives to maximize revenues, prevent losses, and increase visibility within the store; developed innovative strategies to increase exposure and consistently lower Inventory shrink and general damage.
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The Container Store
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United States
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Retail
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700 & Above Employee
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Market Trainer/Training Manager/NSO Trainer
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Sep 2011 - Apr 2017
•Drove sales throughout the store through effective store management, employee leadership, strategic planning, and training and development. Provided influential leadership, coaching, and mentorship to cross-functional teams. •Project Manager/Director for most efficient annual closet sale in over 5 years; increased sales by 35% in first year of implementing new training methods and with focus on top-selling closet system and sales performance •Served as an instrumental member of the New Store Training Team; traveled to new stores within the United States to provide training and support to achieve seamless grand openings; provided feedback on software launches through troubleshooting and effective communication •Managed behaviors, actions, goals, and performance of teams with 35-55 employees and executed new plans •Coordinated and trained software launches including Point of Sale, Inventory Management, CAD, Customer Management (incl. Salesforce) and Order Processing/Management; contributed to the writing and creating of trainings for sales, operational and visual standards, design and POS systems. •Identified training needs, scheduled training and coaching sessions throughout key business areas, and planned and led courses; provided coaching, customized training, and mentorship to maximize the potential and performance of new hires. Directed the talent acquisition processes; recruited and developed top talent. •Partnered with regional and area directors to strategize training curriculum for new stores; partnered with lead writer for systems, product, sales, order fulfillment and campaign training on ideas to maximize effectives of training modules • Managed and maintained the Learning Management System, including all employee training data; maintained strict confidentiality with sensitive employee records and records results within the LMS
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Community Connections, Inc.
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United States
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Mental Health Care
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100 - 200 Employee
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Clinical Case Manager (CBI)
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Jun 2010 - Sep 2011
Provided intensive community-based interventions (CBI) to treat mentally ill children and adolescents (prevention of out-of-home placement and hospitalizations) Develops individual treatment plans for consumers based on diagnosis Provided community exposure to help children and their families safely adapt to living with severe mental health issues Provided intensive community-based interventions (CBI) to treat mentally ill children and adolescents (prevention of out-of-home placement and hospitalizations) Develops individual treatment plans for consumers based on diagnosis Provided community exposure to help children and their families safely adapt to living with severe mental health issues
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Child Protective Specialist
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Oct 2006 - Sep 2009
Completed child abuse investigations, both in-home and facility environment. Handled child-death, serious injury and high-profile cases as a CPS Special Investigator. Determined disposition of cases; worked with court system to determine legal outcome of substantiated/unsubstantiated cases Responsible for interstate compact process, home assessments and working directly with Foster Care Case Managers to determine placement. Also trained and coached new Case Managers as a Field Advisor
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Education
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Western Michigan University
Bachelor Social Work, Social Work
Community
