Experience

ITTHYNK contracted to GEMS(GOVERNMENT EMPLOYEE MEDICAL SCHEME)

• Senior Support Engineer

  • May 2019 - Present

  Responsible for IT department for GEMS CLO offices Eastern Cape in East London from installation and monitoring access point, router, 3G, Wireless network, LAN, Computers, printers, Emails, installation and configuring Microsoft CRM, installation of Microsoft Dynamics AX 2012, signature PAD installation. Installation and monitoring Cisco phones, Password reset on AD, Support all user’s computer issues from Windows 7 to Windows 10 and office 2013 to office 2016 Installation and Support of CISCO Jabber and WEBEX. Assigning and closing calls on BMC Footprint. TeamViewer 2014 and windows remote assistance. Liaising with suppliers for warranty and repairs. Show less



EOH contracted to GEMS

• Support Engineer

  • Jan 2014 - May 2019

  Responsible for IT department for GEMS CLO offices Eastern Cape in East London from installation and monitoring access point, server, router, 3G's, Wireless network, LAN, Computers, printers, Email setup and maintenance, Data backup. Giving IT advices to the client about new technologies. Support all user’s computer issues. Liaising with suppliers. Responsible for IT department for GEMS CLO offices Eastern Cape in East London from installation and monitoring access point, server, router, 3G's, Wireless network, LAN, Computers, printers, Email setup and maintenance, Data backup. Giving IT advices to the client about new technologies. Support all user’s computer issues. Liaising with suppliers.



T-Systems

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Field Support Engineer

  • Aug 2013 - Dec 2013

  Migrating Eskom systems from Windows XP to windows 7 and 8, Office 2003, 2007 to 0ffice 2010 and 2013. Installing all the business required software’s. Supporting users physical and remotely, installing RAM’s. Network related issues. 3G, VPN installation and configuration. Printers support and configuration [Canon, Konica Minolta, HP & Sharp]. Moving users from old domain to the new domain. Migrating Eskom systems from Windows XP to windows 7 and 8, Office 2003, 2007 to 0ffice 2010 and 2013. Installing all the business required software’s. Supporting users physical and remotely, installing RAM’s. Network related issues. 3G, VPN installation and configuration. Printers support and configuration [Canon, Konica Minolta, HP & Sharp]. Moving users from old domain to the new domain.



Mthombo IT Services (Pty) Ltd

• South Africa
• IT Services and IT Consulting
• 1 - 100 Employee

• Support Engineer

  • Mar 2012 - Jun 2013

  Migrating Anglo American Systems from XP to windows 7, and Office 2007 to 2010 Doing first line support at IEC, moving users profile from old to new domain and Project coordination Migrating Transnet Systems from XP to windows 7, and Office 2003 to 2010 Backup and Restore Data, Join domain and network configuration Outlook Setup and configuration with all PST,NK2 Installing printers, RightFax and map all network drives 3G, Nortel VPN installation and configuration, Projectwise and all required software’s Intra and internet setup, Supporting Users. By this date 01-06-2012 I was moved to do support at M-IT head Office and service desk duties. Show less



Computer Troubleshooters South Africa

• Junior Destop Technician/ Field Technician

  • Feb 2011 - Sep 2011

  Onsite-computer and network service Able to support client telephonically and face to face Installing network cables and peripherals Testing Network Cables and Network Points Hardware and software troubleshooting Computer Repairs and Upgrade Laptop Repairs and Upgrade Printer Setup Creating Backups Regular cleaning and Maintenance of PC Internet /Email Setup and assistance Outlook email recovery or repair Ability to setup connectivity such as ADSL and 3G Application Installation and Support Cloning Hard Drives Virus and Spyware Protection Able to update windows using internet or phone Knowledge of Windows 98, 2000, XP, Vista and 7 Office 2000, 2003, 2007 and 2010 Show less



Bytes Technology Group

• 1 - 100 Employee

• Junior Destop Technician

  • Aug 2009 - Aug 2010

  Knowledge of Ghost Server Creating user accounts Reset Passwords Setup Network for training rooms LAN Support Joining client to a domain TCP/IP Configuration, DNS Knowledge of switches and running cables Software’s Desktop User and Application Support Use software to run various system diagnostics on computers for troubleshooting. Knowledge of Ms Suit (office 2003, 2007, XP) Installation of Server 2003 Installing Windows 7, Virtual Machine Installation of Ms Visio, Net support, Vista Hardware’s Build computer up from component level. Upgrade most computers from Pentium 2 upwards. Able to set jumpers and Dipswitches Configuring and troubleshooting Control booting process of computer. Install all screens and video cards. Installation of hardware’s and peripherals Repairing minor multifunction printer problems Connecting projectors Show less