Experience

IT Contractor

• IT Services and IT Consulting
• 1 - 100 Employee

• Senior System Engineer

  • May 2020 - Present



NSDAR

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Network Engineer

  • Oct 2017 - Jul 2019

  - Configured High-Availability network servers to ensure 99% uptime- Designed backups for on-site, off-site, and cloud recovery options- Designed and Implemented Infrastructure Virtualization plan- Executed $100,000 project to replace existing HPE EVA4400 SAN environment with HPE 3PAR 8200- Directed server and workstation upgrades from Windows 7 to Windows 10 and Windows 2008/2012 to Windows 2016 - Configured High-Availability network servers to ensure 99% uptime- Designed backups for on-site, off-site, and cloud recovery options- Designed and Implemented Infrastructure Virtualization plan- Executed $100,000 project to replace existing HPE EVA4400 SAN environment with HPE 3PAR 8200- Directed server and workstation upgrades from Windows 7 to Windows 10 and Windows 2008/2012 to Windows 2016



Roanoke County Schools

• United States
• Primary and Secondary Education
• 300 - 400 Employee

• Systems Repair Technician

  • Jun 2016 - Jan 2017

  - Led enterprise-wide hardware/software installations, server upgrade/expansion, and integrated new technologies into existing data environment- Supported post-migration environment from Exchange Server 2010 to Office365- Produced, maintained and improved documentation on various internal processes, OS standards, and refresh cycle schedules- Coordinated with other teams to support additional network hardware such as firewalls, load balancers and switches, and storage hardware such as SAN, DAS and NAS systems- Managed, led and supported Windows 10, Server 2008 and 2012, VMWare and Active Directory domain network- Introduced and Assisted in migration to Lansweeper for all network asset management with software deployment and integrated helpdesk



Kollmorgen

• United States
• Automation Machinery Manufacturing
• 700 & Above Employee

• Local Site Administrator

  • May 2015 - Jun 2016

  - Reengineered manufacturing company’s systems setup, establishing automated server generation routines, optimizing system performance, installing upgrades/patches, establishing system monitoring and maintaining security protocols- Acted as escalation point for troubleshooting advanced network/system issues; maintained 100% uptime of all network, hardware and software resources- Administered cost-benefit analysis on potential upgrades to budget, plan, and implement hardware replacements- Developed and updated user documentation, and provided technical support training for new employees- Decreased restore time to less than 50% of prior configuration by implementing effective backup/restore process- Managed large, complex environments with hundreds of servers across multiple datacenters on multiple continents- Planned and Coordinated plan of implementation for RF antenna to enhance cellular service inside manufacturing facilities across the country



Roanoke College

• United States
• Higher Education
• 500 - 600 Employee

• Technical Crew Manager

  • May 2014 - Aug 2015

  - Administered audio and visual equipment installations for collegiate level events of both small and large scale, successfully coordinating with event planners and crew members- Managed 15 crew members including interviews, onboarding, evaluations, reprimands, and terminations- Designed and deployed training materials and courses for entry-level audio/visual engineers- Agreed to work anytime needed, including evenings and weekends, to respond to emergencies as well as provide overall better working conditions- Collected data for operational reports and met routinely with higher management to improve work flow for our team and others- Headed 5-year equipment upgrade plan to allow for obsolete and dilapidated equipment to be retired and new, safer and energy efficient equipment to be purchased and implemented

• Technical Crew Member

  • Oct 2011 - Aug 2015

• Computer Support Technician

  • Aug 2012 - May 2014

  - Set up, tested and configured networks, desktops, laptops and printers- Assisted in preparing for migration of entire exchange server to Office 365- Coordinated hardware and software repair processes with outside vendors- Assisted in installing Wireless Access Points across the college campus and configuring them to work with student, faculty and staff ID badges- Contributed to research of installation of roof-mounted RF antenna for enhanced cellular signal inside a dormitory for students.- Resolved technical issues for clients in person, on the phone and through e-mail- Answered user inquiries regarding computer software and hardware operation- Created employee training materials and procedures to teach in- house workers proper software and hardware protocols- Trained new employees in effective diagnostic and repair procedures



TMEIC

• United States
• Automation Machinery Manufacturing
• 400 - 500 Employee

• Junior System Intern

  • May 2014 - May 2015

  - Assisted in Streamlining company best practices by testing/deploying network software. Assessed and identified security-relevant issues and mitigated problems/vulnerabilities- Assisted and Managed in configuration and migration from Exchange Server 2010 to Office365Initiated the research for a more efficient means of delivering software to company desktops. Performed a cost-benefit analysis and developed templates that packaged software in a uniform manner to company desktops- Installed, repaired, deployed, and upgraded desktops and laptops- Administered troubleshooting on and assisted with network connectivity issues, email accounts, network printing, and application issues- Headed installation and configuration of Lansweeper on local server for network and asset management, including integrated helpdesk



Virginia SYNOD, ELCA

• IT System Consultant

  • Jun 2013 - May 2014

  - Headed migration of Small Business Server 2003 to a larger server network on Windows Server 2012 R2, including Domain Controller with Active Directory, Exchange, Print Management and File Servers with active quotas- Configured, managed, and began migration of email from outside provider to Office365- Administered upgrade and installation of new computer systems for the entire office team to Windows 8.1- Increased team productivity and automated repetitive tasks with batch files, PowerShell, VBScript and WMI- Applied best practices of software development while staying abreast of advances in the practice- Ran focus groups, surveys and experiments with real users in collaboration with the Virginia Synod- Developed training materials, procedures, and established requirements for new systems and upgrades as the company continues to grow and expand