Mncedi Ndovela
ICT Administrator at Lesedi Nuclear Services- Claim this Profile
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English -
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IsiXhosa -
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IsiZulu -
Topline Score
Bio
Credentials
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Matric
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Microsoft Certified Professional
Microsoft
Experience
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Lesedi
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South Africa
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Industrial Machinery Manufacturing
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200 - 300 Employee
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ICT Administrator
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Nov 2020 - Present
Customize data organization to meet company needsManage AD DS from all computers on the networkAdd users and groupsAssign licensesManage most users propertiesCreate and manage user viewsUpdate password expiration policiesManage service requestsMonitor service healthManage usernamesDelete and restore usersReset passwordsForce users to sign outSupport and guidance for usersMaintenance of IT business contactsResponsibility for back up and security of networkTaking care of ICT emergenciesAdministration and reporting, Maintenance of database programsDashboard monitoring and call loggingProvide weekly feedback and monthly reports on 1st day of new monthProvide Hardware and Software support to end-user/ Limited Lan support to RentalDiagnose hardware and software problems and replace faulty componentsPerform data backups and disaster recovery operationsMaintain and administer computer networks and related computing environments including computer hardware, systems software, applications software and all configurationsPlan, coordinate and implement network security measures to protect data, software and hardwarePerform routine network start-up and shutdown procedures, and maintain control recordsRecommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changesConfer with network users about how to solve existing system problemsProvide Offsite Datacenter support when requiredDesktop, Datacenter, Site support when requiredProvide Lan, Router, Microwave and Wan support when requiredAssist with VoIP issues when requiredMaintain Cloud Endpoint SystemAttend to Servicedesk calls and close of in SLA timeframeProvide end-user training where necessary
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GrainCo BKB
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1 - 100 Employee
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IT Support Engineer
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Jul 2018 - Nov 2020
Responsible for performing onsite hardware, software and peripheral updates and repairs. Responsible for troubleshooting and repairs of computer systems and peripheral equipment located throughout the organisation. May include LAN installations, upgrades and repairs. Software analysis, documentation and testing.• Support users with standard Office applications• Support users with basic SysPro utilisation• Maintain Desktop hardware• Assist with mobile device configuration• Troubleshoot end user problems• Troubleshoot network problems• Troubleshoot connectivity and FTP problems• Troubleshoot application and SysPro problems• Assist with maintenance of users on IT Infrastructure• Routine inspection of: o Fire suppression system o Server Room neatness o IP Camera inspection o Access control inspection Well maintained infrastructureDocument audit trail of inspectionsIdentification of defective equipmentAssist with maintenance if IP based network.
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Datacentrix
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South Africa
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IT Services and IT Consulting
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700 & Above Employee
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IT Technician
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Oct 2015 - Jul 2018
Point of contact for all IT related queries onsiteProvide first line technical support to all users at the IT infrastructure onsiteEnsuring all the queries are attended to within the guidelines of the Desktop and LAN support SLA whether attending to faults or installing new computer equipment or softwareImmediately log any IT related queries that they are unable to resolve with the Department IT HelpdeskMaintaining a register off all IT queries logged with the IT HelpdeskResponsible for carefully unpacking and installing computer equipment as when neededMaintaining the register of all IT systems at the institutionChecking the status of all computer equipment to ensure that they are workingEnsuring that user accounts on Active Directory for the designed institution are kept up to date and reporting any changes, new users or account to be deletedConfiguring computer equipment on the network and connect them to the relevant domainConfiguring user account on Departmental computers and setting up standards network access such as email, intranet and internet accessEnsuring that all the Departmental standards services and applications are installedEnsuring that Microsoft updates are running and that the antivirus applications are up to dateAttending to IT queries to provide support with the specific warrant boundaries and to assist with the removal of illegal applications.
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Education
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2012 - 2014
Durban Institute of Technology
Information Technology
Community
