Experience

Paslay Group

• Business Consulting and Services
• 1 - 100 Employee

• Associate Principal - Paslay Advisory Services

  • Dec 2021 - Present

  Serving as an Associate Principal with Paslay Group Advisory Services, I provide Concessions Development and Management services. Currently working on PG's MNAA Concessions Development and Management contract, I was responsible for planning, developing and executing a successful process for a new, multi-unit concessions program in the upcoming Satellite Concourse. I also provide strategic leadership and operational oversight for the MNAA overall concessions program including F&B, Retail, Services, Cellular DAS, Wi-Fi, Vending and other revenue generating contracts. During my tenure, I developed the master plan, terms and conditions, RFP documents and lease agreement for the satellite concourse concessions program. Planned and presented in industry outreach including pre-proposal and proposal events. Structured scoring criteria for RFP and interview processes adopted by the Nashville Authority Executive selection committee. This resulted in five master concessionaire proposals and the successful award of the program. Also lead in negotiating and developing the Cellular and Wi-Fi Program for this new terminal space. The Satellite Concourse will begin operations In October 2023. Show less



DFW International Airport

• United States
• Hospitals and Health Care

• Concessions Manager

  • Sep 2011 - Dec 2021

  Proven and sustained performance in surpassing annual strategic goals with increased Customer Service Assessments and an increase of Concessions Sales of 51.4% ($171.4M in FY12 to $211.5M in FY18). Since 2011, developed the concepts and scope leading to the bid, selection and successful activation of the Beverage Exclusivity Agreement and 74 new F&B locations in support of TRIP. DFW representative / presenter at USTDA trade mission in Guarulhos, Brazil. Multiple national and international awards for F&B/Customer Service from ARN, ACI and International FAB. Job Responsibilities: Successfully managing DFW’s international award-winning Food and Beverage portfolio, Advertising, Sponsorship, Services, Amenities and Telecom programs including Beverage Sponsorship, lounge and over 127 F&B locations which serves as a key part of the public passenger experience. Key responsibilities include: • Support and develop DFW terminal masterplan • Provide industry research to lead in the concepting of future lease opportunities • Analyze and approve engineering and design plans and provide support in construction processes • Provide Marketing assistance and visioning for Airport-wide marketing campaigns • Manage BU revenue and expense budgets • Serve as a development liaison with regulators, airlines, stakeholders and public • Through trend management / environmental scanning - develop, champion and manage new strategic projects and initiatives • Plan and oversee public outreach event teams • Provide strategic vision, leadership and management of the F&B, Advertising, Sponsorship, and Services business unit compliance team and affiliated support contracts • Provide direct customer service and support to passengers inquiries and concerns • Develop customer service / operational standards and ensure compliance • Serve as Concession liaison with airlines and other key stakeholders • Manage development of sales pipeline for new concession operators and concepts Show less



Port of Portland

• United States
• Government Administration
• 500 - 600 Employee

• Concession Operations Manager, Portland International Airport

  • May 2007 - Sep 2011

  Accomplishments: Increased terminal Concession Sales from $66.4M ($10.05 S/EP) in CY2009 to 67.2M ($11.15 S/EP) in CY2010, assisted development team in rescoping 30.5% of the concession program through the development of 18 operations resulting in a 4.2% increase in revenue, co-management of concession program which was integral part in PDX winning Conde Nast Award for best US Airport in 4 of the 6 years and the Zagat Award for best Airport. Job Responsibilities: Leadership, management and support of concession program and passenger experience including Food & Beverage, Rental Car, Retail, Passenger Services, Vending, Advertising, and Telecommunications. Responsibilities included: • Provide analysis and support in RFP and bid process for all business units • Manage Concession Mystery Shopper program including training volunteers, gathering/analyzing data, and reviewing trends to collaborate in ensuring highest levels of customer service • Network and create partnerships and relationships with other departments and organizations in order to facilitate attainment and completion of airport projects and goals • Prepare strategic proposals for Board members, Concession Management and stakeholders • Track newest developments of airport concession industry to align with passenger expectations • Track/analyze concession sales and passenger trends and develop strategies for maximizing program growth and profitability • Provide management support of Rental Car operations including partnership with Environmental Department ensuring compliance with DEQ regulations • Manage airport advertising contract by approving artwork and ensuring maintenance • Provide sales/passenger trends and forecasts and other key environmental, security, construction, and other information to concession managers in monthly concessions meetings Show less


The Regus Group
• United States
• Leasing Non-residential Real Estate
• 100 - 200 Employee
• Customer Service Representative

  • 2004 - 2006