Experience

Mike Moore

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Retired

  • Mar 2023 - Present

• Keynote Speaker, Author of Build Trust, Leadership, Peak Performance & Employee Development Coach

  • Mar 1992 - Present

  United States MOORE LEADERSHIP & PEAK PERFORMANCE SERIES...Keynotes, workshops, seminars, courses, employee development, breakout & coaching sessions to develop leaders and managers who coach and people who pursue excellence. Client List! The New Home Company, Brookfield Residential, The Olson Company,DR Horton, Taylor Morrison, Pacific Communities, Highland, Hughston, Landsea, Wm Lyon, Shea, Standard Pacific, Irvine Pacific, Pardee, Warmington, G.J. Gardner, John Laing and Laing Luxury Homes… Show more MOORE LEADERSHIP & PEAK PERFORMANCE SERIES...Keynotes, workshops, seminars, courses, employee development, breakout & coaching sessions to develop leaders and managers who coach and people who pursue excellence. Client List! The New Home Company, Brookfield Residential, The Olson Company,DR Horton, Taylor Morrison, Pacific Communities, Highland, Hughston, Landsea, Wm Lyon, Shea, Standard Pacific, Irvine Pacific, Pardee, Warmington, G.J. Gardner, John Laing and Laing Luxury Homes, Randy Wise Homes, Chateau Interiors, Interior Logic Group, Residential Design Services, Marshall's Design, TecHome Builder, Nortek Security & Control, ABC Supply, Petersen Dean, Eagle Roofing, Lumber Merchandisers Corp, Alpha Vision, Kaminsky Design & Remodeling, Fuse Flooring Alliance, JW Flooring, Re:Source Floors, Golden State Commercial Flooring, Pavilion Floors, Flooring Resource Corp, Commercial Interiors Resource, Business Flooring Specialists, Franklin Flooring, Cherry Carpet, GP Flooring Solutions, Christian Brothers Flooring, Karndean Floors, Shaw, Mohawk, National Tile Contractors Association, National Hardware Show, Pacific Coast Builders Conference, National Association of Home Builders, Building Industry Association, Sales & Marketing Council. KEYNOTES, WORKSHOP & COACHING SESSIONS The ABCs Of Leadership...Always Be Coaching Leaders Who Coach, Win...Locker Room Leadership Eleven Keys To Great Coaching Easy Never Produces Excellence...No One Plans To Be Average Moore's Law Of Achievement Moore's Path To Peak Performance...Twelve Step Plan To Break Your Human Addiction The Most Important List You'll Ever Make...Your 'To Be List' Employee First Leaders Create Customer First Companies Build Trust...How To Engage, Connect & Communicate Recruiting, Hiring & Developing Your #2 Tips & Traits For Peak Performance Life & Other Tough Assignments When Winning Isn't Everything Building You...Thinking Inside The Box The Making Customer Series below...

• Keynote Speaker, Sales Leadership & Sales Performance Coach

  • 1992 - Present

  United States I developed THE MAKING CUSTOMERS SERIES from my 37 years of industry specific knowledge in the Homebuilding, Design Center, Floor Covering, Building Supply, Sub-Contractor and Manufacturing Industries. It includes my keynote presentations, workshops, courses, seminars, breakout and coaching sessions. Each contains specialized, advanced education for professionals in these Industries. The series has also been successful with any business that desires to deliver a world class employee and… Show more I developed THE MAKING CUSTOMERS SERIES from my 37 years of industry specific knowledge in the Homebuilding, Design Center, Floor Covering, Building Supply, Sub-Contractor and Manufacturing Industries. It includes my keynote presentations, workshops, courses, seminars, breakout and coaching sessions. Each contains specialized, advanced education for professionals in these Industries. The series has also been successful with any business that desires to deliver a world class employee and customer experience. Each session addresses the challenges every owner, executive, manager faces in their daily in these specific industries. The series focusing on improving the employee and customer engagement and experience so it also provides education for salespeople, designers and those in customer service and operations. I continue to update and develop The Making Customers Series to meet today’s challenging and ever changing business environment and customer engagement. The series addresses the need to keep up with your customers, technology and the changing attitudes and lifestyles they create. If you want an alternative to the traditional sales and customer services courses that have brought us to the place where consumers don't like, trust or believe salespeople and salespeople don't trust or respect consumers, then The Making Customers Series is what you've been looking for. For booking information contact me at mmoore@makingcustomers.com or call 858-354-2802 to make your next event exceptional. SERIES TOPICS New Home Retailing Finished Home Design Floor Fashion Selling The Sales Journey...Building Trust & Becoming The Buyer's Guide The ABCs of Sales Leadership...Always Be Coaching Becoming the Preferred Sub-Contractor or Vendor Selling In The Social Age Technology In The Sales Process Keeping Customers Takes More Than Customer Service



Housing Transformation Summit

• Events Services

• Leader of the Advisory Council for the Housing Transformation Summit

  • Apr 2021 - Present

  THE ONLY EVENT DESIGNED SPECIFICALLY TO ACCELERATE INNOVATION AND INCREASE MARKET SHARE FOR NEW HOME CONSTRUCTION



Making Customer, Inc.

• Keynote Speaker, Sales Leadership & Sales Performance Coach

  • 2009 - 2011

  San Diego Making Customers, Inc. was a full service business education company, specializing in revolutionizing the sales process by healing the dysfunctional consumer and salesperson relationship by implementing new attitudes, skills and actions. Services included education, training, consulting and live-video coaching to serve new home builders, design centers, floor covering and big ticket retailers. I Co-Founded Making Customers, Inc. with longtime client, Kirk Chittick in 2009. I met… Show more Making Customers, Inc. was a full service business education company, specializing in revolutionizing the sales process by healing the dysfunctional consumer and salesperson relationship by implementing new attitudes, skills and actions. Services included education, training, consulting and live-video coaching to serve new home builders, design centers, floor covering and big ticket retailers. I Co-Founded Making Customers, Inc. with longtime client, Kirk Chittick in 2009. I met Kirk in 1996 when Kirk, as Vice President of Sales and Marketing for a leading home builder, hired me to speak at his company’s national sales rally in Las Vegas. After hearing my workshop, Making Customers, it was evident Kirk and I were teaching many of the same business and sales philosophies. I continued working with Kirk's sales teams until we became partners of Making Customers, Inc. in 2009 and Making Customers, inc. existed until Kirk decided to return to a full time leadership position in the homebuilding industry in 2011 and I continued to develop my keynote speaking, leadership and peak performance coaching. Show less



Options Online

• India
• Technology, Information and Internet

• President & Co-Founder

  • Jun 1996 - May 2009

  Mike Moore co-founded Options Online with one of his clients, Builders Showcase Interiors. Mike then wrote the scope of work and led the development team in creating the first Online Design Studio, Operating System and leading web-based Options Management Application for New Home Builders and Design Centers. The company was sold in 2009 and now operates as Studio Chateau. As President of Options Online, Mike was responsible for developing the product and services, as well as the business… Show more Mike Moore co-founded Options Online with one of his clients, Builders Showcase Interiors. Mike then wrote the scope of work and led the development team in creating the first Online Design Studio, Operating System and leading web-based Options Management Application for New Home Builders and Design Centers. The company was sold in 2009 and now operates as Studio Chateau. As President of Options Online, Mike was responsible for developing the product and services, as well as the business development, sales and marketing. He also hired and led the Options Online team of talented industry professionals who developed client services to support the online technology. With his background in training, coaching and design he also developed the implementation and training for new home salespeople and designers to successfully make the transition from traditional selling, to selling using technology to engage the homebuyer. This included redesigning the sales environments and customer engagement in sales offices, model homes, design centers and use of mobile devices. Combining technology, new sales environments and training dramatically increased sales, customer satisfaction and reduced costs for new home builders and design center clients. The success of Options Online won it the following national awards for new home technology. NAHB & TechHome Builder / Innovative Housing Technology Award Sales and Design Center TecHome Builder / Options Technology OTTO Award Design Center and Options Sales TecHome Builder / High Impact Technology Award Sales Technology In May 2009, Options Online was sold and rebranded to become Studio Chateau. Studio Chateau continues to flourish today as the leader in the homebuilding and design center industries. They continue to win awards and handle over 3 billion in sales of options and upgrades to personalize new homes. Click on the link below for more information about Studio Chateau. Show less



Quality Skills Inc

• United States
• Professional Training and Coaching

• Motivational Speaker, Leadership, Sales Coach & Trainer

  • 1992 - 1996

  Quality Skills Training was my first sales leadership, sales management, sales training and motivational speaking company. It was also when I began researching and speaking about the coming wireless boom and technology in 1992. I developed training on the use of the internet and web based technology in sales, marketing and the buying experience. During this time I also developed industry specific courses, Floor Fashion Selling & Finished Home Design for flooring covering… Show more Quality Skills Training was my first sales leadership, sales management, sales training and motivational speaking company. It was also when I began researching and speaking about the coming wireless boom and technology in 1992. I developed training on the use of the internet and web based technology in sales, marketing and the buying experience. During this time I also developed industry specific courses, Floor Fashion Selling & Finished Home Design for flooring covering retailers, design centers and furniture retailers. These courses along with many others are now available in The Making Customers Series and The Moore Leadership & Peak Performance Series. Show less



A&M Flooring & Design Center

• United States
• Construction
• 1 - 100 Employee

• Vice President of Sales & Marketing

  • 1979 - 1992

  Fresno, California Area My responsibilities at A&M included recruiting, hiring, training and motivating a salesforce that grew A&M Carpet until it was listed in Floor Focus Magazines, Top 100 Flooring Retailers and one of the Top 10 Single Location in the United States. In addition, I was responsible for showroon design, product selection, merchandising and was Involved in developing all marketing and advertising. I developed innovative "floor fashion" sales training that was recognized by DuPont… Show more My responsibilities at A&M included recruiting, hiring, training and motivating a salesforce that grew A&M Carpet until it was listed in Floor Focus Magazines, Top 100 Flooring Retailers and one of the Top 10 Single Location in the United States. In addition, I was responsible for showroon design, product selection, merchandising and was Involved in developing all marketing and advertising. I developed innovative "floor fashion" sales training that was recognized by DuPont, Allied Chemical and flooring manufacturers Mohawk, Shaw, Armstrong and Karastan, that created results far above industry averages and launched my speaking, leadership and sales training career. Show less



Modern Home Foods @ Zero

• Vice President of Sales

  • 1976 - 1979

  Fresno, California Area As Vice President of Sales my responsibilities included recruiting, hiring and managing the salespeople for the Central California Division of the company. I was also responsible for developing the training programs and training and motivating the salespeople at Modern Home Foods @ Zero. The company was a sales company that provided frozen foods, meats and appliance directly to consumers.



Lord Rebel Industries

• General Manager

  • 1973 - 1975

  Northern California I Managed High Fashion Men's Retail Clothing Boutiques in Northern California that were an early provider of high fashion European clothing from casual wear to suits and formal wear. My responsibilities included recruiting, hiring and training retail managers and salespeople along with merchandising, advertising and promotion for the boutiques which were located in high traffic malls throughout Central and Northern California. The boutiques also included full service tailor shops for… Show more I Managed High Fashion Men's Retail Clothing Boutiques in Northern California that were an early provider of high fashion European clothing from casual wear to suits and formal wear. My responsibilities included recruiting, hiring and training retail managers and salespeople along with merchandising, advertising and promotion for the boutiques which were located in high traffic malls throughout Central and Northern California. The boutiques also included full service tailor shops for custom tailoring and alterations which also were my responsibility. Show less