Experience

Ordway billing and revenue automation

• United States
• Software Development
• 1 - 100 Employee

• Software Implementation Specialist

  • Jun 2019 - Present

  • Executed client implementations, gathering business requirements and configuring Ordway solution and 3rd party integrations with Salesforce, Quickbooks, Stripe, and AvalaraTax. • Converted and migrated legacy data into Ordway, ensuring smooth transition. • Assisted clients in running systems in parallel and performed user-acceptance testing. • Demonstrated expertise in the Ordway product suite, actively participating in Product/Development discussions and roadmap prioritization. • Contributed to the development of Ordway's Implementation methodologies, including project management templates and comprehensive customer-facing guides (150+ pages). • Advised clients on SAAS industry best practices, providing valuable insights to optimize their operations. • Ensured client success on the Ordway platform, resulting in high client satisfaction, renewals, and potential up-sell opportunities. • Cultivated strong relationships with clients, serving as a reference for future prospective customers. Show less



EY

• Entertainment Providers
• 1 - 100 Employee

• Senior Consultant - Advisory Services

  • May 2016 - Jun 2019

  • Conducted Internal Audits and SOX assessments in diverse industries, including Consumer Products, Supply Chain, and Power & Utilities. • Successfully met objectives and deadlines in complex cross-company teams, adapting to rapidly changing client environments. • Led a team of multiple off-shore staff associates as a Project Manager. -Coordinated with a significant time difference of +9.5 hours. -Reviewed work and provided status reports. -Ensured adherence to project milestones and deadlines. Show less