Experience

INFINITY Science Center

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Manager of Museum & Guest Experience

  • Aug 2018 - Present

  •Oversee front-of-house operations, including ticketing, guided tours, and visitor inquiries, providing exceptional customer service.•Expertly maintain museum exhibits, aligning them with the institution's mission and diverse audience interests. Occasionally curate exhibits and displays.•Plan and execute engaging programs, presentations, and tours to enrich the visitor experience.•Analyze visitor feedback and use insights to continually enhance the visitor experience.•Manage budgetary goals for the guest experience department, encompassing staffing, materials, and special events.•Implement safety protocols and security measures to safeguard both visitors and valuable museum artifacts.•Serve as the System Administrator for the Point of Sale (POS) system, ensuring its reliable and efficient operation for ticketing and sales.•Conduct routine system updates, troubleshooting, and maintenance to optimize system performance.•Occasionally assist with social media postings and social media marketing efforts during vacant positions, complementing primary job responsibilities.•Efficiently handle reservation requests via multiple channels (phone, email, online) to optimize the guest experience.•Coordinate visitor reservations, ensuring a smooth guest flow and preventing overcrowding during peak periods.•Provide detailed information about ticket prices, available time slots, special exhibitions, and museum events.•Offer top-tier customer service, addressing inquiries, assisting with booking changes, and promptly resolving issues.•Expertly manage payment processing, efficiently collecting payments for tickets and special events.•Maintain reservation records, visitor databases, and organized booking records.•Coordinate with museum staff to ensure a seamless visitor experience, addressing booking discrepancies and unexpected situations.•Actively promote membership programs, special packages, and add-on services to boost revenue and visitor engagement. Show less

• Infinity Guide

  • Feb 2017 - Aug 2018

  • Engaging and interacting with guest in an energetic and positive manner.• Operating Point of Sale system, handling cash during sales transactions. • Reconciling cash registers• Sorting and stocking inventory room as well as gift shop.• Creating, memorizing and teaching presentations for theater use and guest interaction on floor.• Creating and building STEM based activities to engage and educate guests.• Running theater equipment as presentations are given.• Opening and closing museum daily.• Maintaining and repairing museum exhibits.• Training new hires in museum gift shop, daily museum duties, tours and presentations. Show less



Scarlet Pearl Casino Resort

• United States
• Gambling Facilities and Casinos
• 100 - 200 Employee

• Reservation Specialist

  • Oct 2015 - Feb 2017

  • Handling all incoming calls in courteous, professional, timely and effective manner. • Training new hires, building training manuals for new hires. • Building training manuals for new office policies and procedures as well as general guest information sheets. • Booking guests hotel and event reservations • Assisting guests with information about Resort, Events, Gaming Operations • Operating LMS, HALO Sidecar, Super Playmate, Outlook, Excel, Word, Powerpoint • Booking online reservations • Assisting in Misc Gift Shop when needed, stocking, cashiering. Show less



Island View Casino Resort

• Gambling Facilities and Casinos
• 200 - 300 Employee

• Reservations Specialist

  • Jun 2015 - Oct 2015

  • Handling all incoming calls in courteous, professional and timely manner • Booking guests hotel and dining reservations • Routing PBX calls • Operating Percipia, and Opera • Updating online booking • Handling all incoming calls in courteous, professional and timely manner • Booking guests hotel and dining reservations • Routing PBX calls • Operating Percipia, and Opera • Updating online booking



OCEAN SPRINGS YACHT CLUB INC

• United States
• Spectator Sports
• 1 - 100 Employee

• Data Entry Specialist

  • Feb 2013 - Feb 2014

  • Entering daily sales into General Journal • Monthly billing • Inventory • Event planning & set up • Training new staff on POS • Assisted guests with menu options, suggested additional options to boost sales. • Managed closing and opening duties; restocking, cleaning, reconciling register. • Entering daily sales into General Journal • Monthly billing • Inventory • Event planning & set up • Training new staff on POS • Assisted guests with menu options, suggested additional options to boost sales. • Managed closing and opening duties; restocking, cleaning, reconciling register.



Chili Willie's Pizzeria

• Server, Bartender

  • Mar 2010 - Feb 2013

  • Handling cash for customer transaction • Assisted guests with making menu choices, suggested additional options to boost restaurant sales. • Accurately recorded orders • Effectively communicated with kitchen staff • Routinely cleaned tables in dining area, counters, floors, restrooms, server station, windowsills and baseboards. • Inventory and stocking • Training new staff on POS, handling cash, menu and opening/closing duties. • Managed closing and opening duties. • Handling cash for customer transaction • Assisted guests with making menu choices, suggested additional options to boost restaurant sales. • Accurately recorded orders • Effectively communicated with kitchen staff • Routinely cleaned tables in dining area, counters, floors, restrooms, server station, windowsills and baseboards. • Inventory and stocking • Training new staff on POS, handling cash, menu and opening/closing duties. • Managed closing and opening duties.