Director of Information Technology

• Jun 2023 - Present

As Director of Information Technology, I am responsible for organization-wide IT & digital transformation strategy, governance, and building capabilities to deliver Information Security, IT Service Delivery, Network, and Cloud engineering, Enterprise architecture and applications support, Data analytics & supporting innovative industry 4.0 technologies. As Director of Information Technology, I am responsible for organization-wide IT & digital transformation strategy, governance, and building capabilities to deliver Information Security, IT Service Delivery, Network, and Cloud engineering, Enterprise architecture and applications support, Data analytics & supporting innovative industry 4.0 technologies.

Adjunct Professor - Information Systems

• Aug 2020 - Present

Head of Information Technology

• Apr 2022 - May 2023

As Head of Information Technology & Information Security, I provided leadership for Information security, IT service delivery & project management, network infrastructure, ERP & other business applications, cloud engineering, data analytics & supporting innovative industry 4.0 technologies. As Head of Information Technology & Information Security, I provided leadership for Information security, IT service delivery & project management, network infrastructure, ERP & other business applications, cloud engineering, data analytics & supporting innovative industry 4.0 technologies.

IT Service Delivery Manager

• Jul 2019 - Mar 2022

Provided regional leadership to the service delivery team. Established or refined service delivery processes with the goal of establishing uniform processes and procedures for Nevada Gold Mines. Coordinated the implementation of ITIL and Cobit framework best practices to ensure improved customer IT experience. Supported the Global Cyber Security strategy through coordinating Cyber Security training and awareness programs and delivering periodic reports. Managed/supported IT audit… Show more Provided regional leadership to the service delivery team. Established or refined service delivery processes with the goal of establishing uniform processes and procedures for Nevada Gold Mines. Coordinated the implementation of ITIL and Cobit framework best practices to ensure improved customer IT experience. Supported the Global Cyber Security strategy through coordinating Cyber Security training and awareness programs and delivering periodic reports. Managed/supported IT audit activities, including maintaining IT General Controls, annual SOX audits, and periodic internal audits. Led Global IT Change and Release Advisory Board meeting collaborating with Mine Site IT teams and stakeholders. Supported governance of Service Management as a Global ServiceNow Administrator Show less Provided regional leadership to the service delivery team. Established or refined service delivery processes with the goal of establishing uniform processes and procedures for Nevada Gold Mines. Coordinated the implementation of ITIL and Cobit framework best practices to ensure improved customer IT experience. Supported the Global Cyber Security strategy through coordinating Cyber Security training and awareness programs and delivering periodic reports. Managed/supported IT audit… Show more Provided regional leadership to the service delivery team. Established or refined service delivery processes with the goal of establishing uniform processes and procedures for Nevada Gold Mines. Coordinated the implementation of ITIL and Cobit framework best practices to ensure improved customer IT experience. Supported the Global Cyber Security strategy through coordinating Cyber Security training and awareness programs and delivering periodic reports. Managed/supported IT audit activities, including maintaining IT General Controls, annual SOX audits, and periodic internal audits. Led Global IT Change and Release Advisory Board meeting collaborating with Mine Site IT teams and stakeholders. Supported governance of Service Management as a Global ServiceNow Administrator Show less

Technology and Systems Leader

• Dec 2018 - Jun 2019

Built and lead a best-in-class Technology and Systems team delivering the full spectrum of IT Services at Turquoise Ridge Joint Venture Mine. Provided leadership and coordination in the administrative, business planning, business alignment, technology system architecture, and Service Operations of the Mine Site IT Systems. Incorporated use of agile project methodology to deliver projects.

Global Site Service Delivery Manager

• Jan 2017 - Nov 2018

Provided global leadership to service delivery teams. Oversaw the delivery of technology services to effectively and efficiently serve Barrick global mining operations. Established policies designed to ensure consistently high service performance, monitored employees, and evaluated user feedback to develop quality improvement processes. Refined service delivery processes with the goal of establishing uniform processes and procedures. Developed KPIs and aggressive Service Level Agreement… Show more Provided global leadership to service delivery teams. Oversaw the delivery of technology services to effectively and efficiently serve Barrick global mining operations. Established policies designed to ensure consistently high service performance, monitored employees, and evaluated user feedback to develop quality improvement processes. Refined service delivery processes with the goal of establishing uniform processes and procedures. Developed KPIs and aggressive Service Level Agreement targets for high-performance monitoring. Had direct oversight for geographical service delivery managers in North America, South America, and AMEA responsible for mine site IT services.

IT Superintendent

• Aug 2014 - Dec 2016

As the Head of IT and Communications (ICT) for the site, had overall responsibility for ICT strategy, operations, and service continuity. Provide leadership and coordination in administration, business planning, budget forecasting and control, business alignment, and feasibility operations, crucial for the continued growth of the firm. Lead teams for delivery of Information Systems, ERP, SOX Compliance, Asset Management, LAN and WAN, training and support, telephony, e-mail, Server… Show more As the Head of IT and Communications (ICT) for the site, had overall responsibility for ICT strategy, operations, and service continuity. Provide leadership and coordination in administration, business planning, budget forecasting and control, business alignment, and feasibility operations, crucial for the continued growth of the firm. Lead teams for delivery of Information Systems, ERP, SOX Compliance, Asset Management, LAN and WAN, training and support, telephony, e-mail, Server Infrastructure, End-user Support, Help-desk(aligned to best practices i.e ITIL, COBIT), Budget(OPEX and CAPEX) management and project management(Aligned to PMBOK framework)

IT Systems Coordinator

• Sep 2013 - Aug 2014

Provided leadership to all site Enterprise Information Systems, Business Enabling Applications, and Information Systems Project Management. Delivered aggressive leadership in the areas of Information Systems Strategic and Operational Management spanning Budgeting, IT Risk, and IT Service Management. Acted as IT Superintendent. Oversaw IT Governance and Compliance, helped maintain a strong IT compliance environment; achieved 100% results on IT General Controls through SOX compliance management… Show more Provided leadership to all site Enterprise Information Systems, Business Enabling Applications, and Information Systems Project Management. Delivered aggressive leadership in the areas of Information Systems Strategic and Operational Management spanning Budgeting, IT Risk, and IT Service Management. Acted as IT Superintendent. Oversaw IT Governance and Compliance, helped maintain a strong IT compliance environment; achieved 100% results on IT General Controls through SOX compliance management on Pronto ERP. Contributed to the design, implementation, and management of IT systems, aligning performance and scalability requirements for new projects with the capabilities of organizational infrastructure. Working with the Compliance team, established and executed IT SOX compliance monitoring programs around Business User Access, Change Management and Disaster Recovery.

Information Systems Specialist

• Mar 2008 - Sep 2013

Provided leadership to the Information Systems section and spearheaded all aspects of Information Systems, Data Warehousing, Business Intelligence, Document Management, Information Sharing, and Information Archiving. Developed long-range plans standards, procedures, and policies for the organization’s Information Systems and Business Information systems, including viable disaster recovery and backup plans for all systems. Spearheaded IT Continuous Improvement project focusing on service… Show more Provided leadership to the Information Systems section and spearheaded all aspects of Information Systems, Data Warehousing, Business Intelligence, Document Management, Information Sharing, and Information Archiving. Developed long-range plans standards, procedures, and policies for the organization’s Information Systems and Business Information systems, including viable disaster recovery and backup plans for all systems. Spearheaded IT Continuous Improvement project focusing on service delivery. Project managed and administrated enterprise-wide Microsoft SharePoint Office (MOS) infrastructure and Collaboration and Document Management.