Mlungisi Prince Ngema
Technical Support Consultant at PNet- Claim this Profile
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English Full professional proficiency
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Zulu Native or bilingual proficiency
Topline Score
Bio
Credentials
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The fundermentals of Digital Marketing
The Open UniversityOct, 2021- Nov, 2024
Experience
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Pnet
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South Africa
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IT Services and IT Consulting
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100 - 200 Employee
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Technical Support Consultant
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Sep 2018 - Present
• Provide first level contact and convey resolutions to customer issues • Offering full support services to clients on all sites including phone and email assistance • Offering a full support service to candidates on all sites including phone and email assistance • Properly escalate unresolved queries to the next level of support • Troubleshooting and reporting all technical problems to the IT Department including testing functions to establish problems • Update customer data and produce activity reports • Responsible for 3 party platform integration • Liaise with all sales departments and establish a good relationship between all stakeholders to reach business objectives • Creation of accounts / users etc • Walk customers through problem solving process
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Pnet
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South Africa
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IT Services and IT Consulting
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100 - 200 Employee
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Executive Administration Assistant
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Nov 2015 - Jan 2018
• Answering phones calls and taking messages • Act as the point of contact between the executives and internal/external clients • Setting and managing the daily schedules and calendars of company executives • Preparing and/or editing documents, such as expense reports, memos and invoices • Creating spreadsheets, managing databases, preparing presentations • Negotiating with vendors • Order necessary office supplies • Managing videoconferencing, fax communications and office equipment • Reviewing incoming documents • Training and/or supervising clerical workers • Managing scheduling and appointment • Handle requests and queries appropriately • Maintain diary, arrange meetings and appointments and provide reminders • Produce reports, presentations and briefs • Develop and carry out an efficient documentation and filing system • Assist in the preparation of regularly scheduled reports • Develop and maintain a filing system
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TM Lewin South Africa
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Johannesburg Area, South Africa
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Sales Specialist
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Jan 2014 - Jul 2014
• Coordinating the sales team and assisting with recruiting and training new hires • Providing product demonstrations to staff and clients and taking the lead in resolving complaints • Conducting market research and sharing findings with the team • Working alongside the team to draw up strategies to increase customer base • Setting sales targets and implementing incentives • Providing accurate sales forecasts and allocating resources so targets are met • Managing a network of vendors and suppliers • Maintaining excellent relationships with customers that are built on trust and encouraging the rest of the sales team to follow this example • Keeping up to date with advancements in marketing • Involved in stock control and management • Assisting customers • Give advice on Product selection to consumers • Process payments • Keep Store presentable & promoting the brand
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Queens High School
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Education Administration Programs
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1 - 100 Employee
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Head Junior Rugby Coach
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Jan 2011 - Aug 2013
• Structured and planned training sessions • Preparation of the players for playing rugby • Development and structure of the team game plan • Communicating the game plan to the players • Developing each players potential • Encouraging excellence in execution • Providing positive feedback and post game analysis to the players • Player recruitment and retention • Adherence to player selection guidelines • Communication with players when moved between teams. (both up and down) • Building and maintaining team morale
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Headline Leisure Management
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South Africa
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Food and Beverage Services
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1 - 100 Employee
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Kiosk manager
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Jun 2010 - Jul 2010
• Involved in stock control and management • Selling • Managing staff • Processing payments • Involved in stock control and management • Selling • Managing staff • Processing payments
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Education
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2011 - 2014
Varsity College
Sport Management & Development, 3rd year
Community
