Michael Michaud

Director Of Information Technology at Schlotterbeck & Foss
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Location
South Portland, Maine, United States, US

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Tom Ohlson

I was lucky enough to meet Mike early in my career and we struck a close relationship almost instantly. Mike had a unique ability to balance the customer/vendor relationship perfectly. He was always thoughtful with his due-diligence and we always knew where we stood on certain projects. He kept a tight timeline and always held us accountable to our deliverables. What I loved about working with Mike the most is because of the success he had with our solution, he networked and shared the message across his network. This not only expanded our reach, but also built new relationships for him as well He is a true partner. I'd jump at the opportunity to work alongside Mike again and am thankful we remain in close contact.

Curtis Dulac

I had the opportunity to work with Michael over the last couple of years while he was at MEMIC. Michael’s calm, steady, and positive demeanor brings the best out of his team and partners in the midst of complex projects. I’ve always found him to be a great listener and leader that makes rational decisions based on data and collaboration amongst his team. He is transparent and honest, expecting the same in return, and values relationships built on trust and hard work. Michael is thorough in his approach to technology decisions, focused on what’s right for the business while being at the forefront of innovation. It has been a true pleasure working with Michael and I wouldn’t hesitate to recommend him as an IT leader for any organization.

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Credentials

  • AMCOMP Workers' Compensation Professional Designation
    American Society of Workers'​ Compensation Professionals (AMCOMP)
    Jun, 2021
    - Sep, 2024
  • Workers' Compensation Professional
    AmCOMP
    Jun, 2021
    - Sep, 2024
  • Foundations of Insurance Technology Strategy
    Novarica
    Jan, 2020
    - Sep, 2024

Experience

    • United States
    • Food & Beverages
    • 1 - 100 Employee
    • Director Of Information Technology
      • Apr 2022 - Present

      Handcrafting the Highest Quality Specialty Foods and Flavorings Since 1866 Handcrafting the Highest Quality Specialty Foods and Flavorings Since 1866

    • Netherlands
    • IT System Data Services
    • 1 - 100 Employee
    • Director Of Information Technology
      • 2019 - 2021

      • Championed leadership for Technical Support Help Desk and Systems Engineering with an annual fiscal budget of $2.5+ million dollars; AS400, Database Administration, Business Continuity/Disaster Recovery, Backup/Storage, Windows Server (physical/virtual), Datacenter, and Server Compliance.• Cut maintenance costs by $245,000 dollars through contract renewal negotiations and technology investments. • Orchestrated 99.99% uptime through strategic infrastructure development enabling a highly available, flexible, and sustainable service delivery.• Secured annual savings of $60,000+ through an online training program for the Engineering and Help Desk staff. • Secured $50,000 in reduced costs yearly through the redesign of employee onboarding to a digital transformation within the ServiceNow platform. • Facilitated and guided a refresh of Production and DR compute and storage with next-generation technologies. • Drove increased productivity and transformed team performance through the creation and implementation of data-driven dashboards in ServiceNow.• Capitalized and delivered a 3-year ROI payback with a highly successful AS400 project refresh for primary and secondary data centers which optimized current technologies.

    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Director Platform Services
      • 2016 - 2019

      • Spearheaded leadership of 8 Platform Services Teams, 25+ team members, and a $1.5 million dollar annual budget: AIX/Linux, Database Administration, Business Continuity/Disaster Recovery, Backup/Storage, Windows Server (physical/virtual), Datacenter, Server Compliance, and Southern Maine Healthcare; piloted all strategic planning, processes, ownership, and capital expenditures.• Oversaw, negotiated, and delivered $1.2 million dollars in capital funding for the successful replacement of 6 storage fiber switches. • Budgeted, built, and staffed a team responsible for the successful management of the operating system patching schedule for the MaineHealth system; researched enterprise-level tools, created a communication vehicle, and coordinated downtime for a 24x7 operation. • Chaired the leadership for 2300+ databases including Microsoft SQL, Oracle, and custom databases. • Pioneered disaster recovery awareness through the creation and staffing of key personnel to address and process the procedures and testing for the enterprise - ensuring validation and organizational compliance.

    • Senior Director Information Technology
      • 2013 - 2016

      • Championed leadership of 4 team members and a capital budget of $350,000 dollars; analyzed existing infrastructure and technology upgrades to ensure business continuity and maximize regulatory compliance. • Liaised with stakeholders and the Board of Directors on information technology trends and innovations to maximize productivity and minimize costs. Delivered a 3-year strategic roadmap that addressed an infrastructure refresh as well as qualitative and quantitative improvements to transform and optimize the needs of business services.• Delivered innovative state-of-the-art disaster recovery datacenter infrastructure (compute and backup); conducted research, created a successful proposal for President/CEO and Board of Directors, and exceeded the project deliverables.• Cross-functionally collaborated with MaineHealth, Maine Medical Center, and supporting vendor partners. • Developed and maintained system standards and policies to ensure Synernet systems met HIPAA and HiTrust standards passing regulatory audits.

    • Belgium
    • Retail Groceries
    • Manager Wintel Platforms Delhaize America LLC
      • 2009 - 2013

      • Championed strategic leadership of 3 datacenters, 11 distribution centers, 1,500 retail locations, 1,220 virtual and 1,600 physical servers, 16 team members, 3 contractors, and a $2 million dollar budget; created yearly strategic technology roadmaps and budgets, disaster recovery infrastructure, vendor relationships, and hardware and software contracts (Hewlett Packard, VMWare, and Citrix).• Oversaw and delivered a 140 Citrix server farm supporting 1,500 concurrent users, 6 NetApp SAN storage arrays across 3 data centers supporting over 220 TB of storage, and security compliance for 2,800 Windows servers.• Secured ongoing compliance for PCI, SOX, and HIPPA by delivering hardened systems, event monitoring controls, and least privileged access to systems

Education

  • Maine Maritime Academy
    -

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