Experience

Global to Local

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Operations Manager

  • May 2021 - Present



Puget Sound Sage

• United States
• 1 - 100 Employee

• Operations Director

  • Jan 2019 - Feb 2021

• Operations Manager

  • Apr 2018 - Dec 2018



Seattle Opera

• United States
• Performing Arts
• 100 - 200 Employee

• Development Operations Manager

  • Aug 2015 - Mar 2018

  As Development Operations Manager, I oversee all data management for Seattle Opera's Development team. I work closely with our CRM database administrator to ensure that automated updates to membership and solicitation data are kept accurate for over 5,000 donor accounts. I collaborate with our Finance team to ensure donations are processed in accordance with generally accepted accounting principles (GAAP) and assist with our company's yearly audit. I also manage the Development team's budgeting and forecasting process, monitoring all department expenses and ensuring they are properly coded to the general ledger. A large part of my role is providing data analytics to guide and measure fundraising strategy. I use Excel PowerQuery and Power Pivot extensively for data discovery, predictive modeling, and to monitor data hygiene. I am constantly looking for new ways to increase revenue through technology and improved efficiency. For our 2016 annual fundraising gala, I helped implement Seattle Opera's first use of mobile auction bidding with great success. I have also helped adopt the use of Confluence to manage our vast array of departmental processes and procedures.

• Financial Services Coordinator

  • Jul 2012 - Aug 2015

  As Financial Services Coordinator, I was responsible for entering a high volume of donations into the Tessitura CRM database, as well as generating donor tax acknowledgements for every donation received. In my role, I managed most of the frontline transaction-related processes for the Development department, including pledge invoicing, matching gift approvals, stock transfers, and year-end tax summaries. Additionally, I prepared all department payables for approval routing and performed a quarterly expense reconciliation.



Ted Brown Music

• United States
• Retail
• 1 - 100 Employee

• Retail Associate

  • Oct 2012 - Oct 2014

  A part-time position, assisting music lovers of all ages and skill levels find the sheet music, band instrument, or instrument accessories they were looking for. Processed special orders and instrument repair requests. A part-time position, assisting music lovers of all ages and skill levels find the sheet music, band instrument, or instrument accessories they were looking for. Processed special orders and instrument repair requests.



Lifelong AIDS Alliance

• United States
• Entertainment Providers

• Development Assistant

  • Jun 2010 - Jul 2012

  A work-study position while attending Cornish College of the Arts. Primary duties included donation processing, donor data cleanup projects, pledge payment follow-up calls, and providing prep and day-of support at Lifelong's fundraising events. A work-study position while attending Cornish College of the Arts. Primary duties included donation processing, donor data cleanup projects, pledge payment follow-up calls, and providing prep and day-of support at Lifelong's fundraising events.



Authorize.Net/CyberSource, a Visa Company

• Product Support Specialist

  • Jun 2005 - Sep 2009

  As Product Support Specialist, I served as primary relationship manager for our Authorized Reseller program. In this role, I resolved commissioning, billing, and credit card batching issues. I also was the main Customer Support liaison to our Infrastructure, Finance, and Internal Sales teams, which involved managing departmental procedures, escalation resolution, creating internal and external documentation, and staff training. In addition, I administered reseller account transfers which required careful review of sensitive data and document vetting.