Solution Sales Specialist

• Feb 2022 - Present

Service Delivery Manager

• Feb 2016 - Oct 2022

Global Support Delivery Manager for Slovenia, Malta, Moldova, Albania, Kosovo

• Nov 2012 - Jan 2016

I am Head of Global Support Delivery dept. in HP Slovenia and CDG cluster countries responsible for:- On-site hardware and software support, reactive and proactive services, according to service level agreement delivered directly, through service partners or subcontractors;- Work with Sales team on new projects and account planning- Plan, direct and monitor operational/tactical activities of the support teams- Handle Customer escalations- Responsible for customer satisfaction for standard deliverables- Managing local team- Involved in Cloud projects (private, public)- Meeting and planning with Business Decision Makers (CIO or other customers BU executive)- involving experts or influencers from different BUs in the company in order to provide better service to customer

Account Support Manager

• Jul 2010 - Jan 2016

- Managing the delivery of proactive services that customer has bought- Understanding IT environment and customer in order to deliver good service- Provide consulting and guidance on subjects or organizing resource needed to provide such service- Work closely with Sales Rep on account- Document customer environment and service delivery - Presenting findings to customer and providing improvement service- Monitor overall customer's service satisfaction- Meeting and planning with CIO, team leaders and engineers

Slovenia Technology Services Delivery Operations Manager

• Jul 2010 - Nov 2012

I was Head of Global Support Delivery dept. in HP Slovenia responsible for:- On-site hardware and software support, reactive and proactive services, according to service level agreement delivered directly, through service partners or subcontractors;- Work with Sales team on new projects and account planning- Plan, direct and monitor operational/tactical activities of the support teams- Handle Customer escalations- Responsible for customer satisfaction for standard deliverables- Managing local team- Involved in Cloud projects (private, public)- Meeting and planning with Business Decision Makers (CIO or other customers BU executive)- involving experts or influencers from different BUs in the company in order to provide better service to customer

IT Infrastructure Manager

• Jul 2005 - Jun 2010

- Responsible for IT infrastructure. - Leading a team of 8 people.- Managing different projects related to IT and processes.- Leading project for development and implementation of Business Continuity Plan (BCP) for the company- Planning, monitoring and execution- Budgeting- Alignment with Business on prioritizing of projects- Understanding Business needs and proactively proposing how IT can help achieve those goals

System Engineer

• Jul 2004 - Jun 2005

- Database administration (Oracle, MySQL, MS SQL),- Systems administration (Unix, Linux, Windows)- Organizing and implementing IT projects