Marc Kunze

System Configuration Analyst II at Health Plan of San Mateo (HPSM)
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Contact Information
us****@****om
(386) 825-5501
Location
Pacifica, California, United States, US
Languages
  • English Native or bilingual proficiency
  • Spanish Elementary proficiency
Skills

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Credentials

  • Certificate of Achievement in QA, Build and Release Automation
    City College of San Francisco
    Dec, 2015
    - Nov, 2024
  • Certificate of Achievement in Web Application Programming
    City College of San Francisco
    Jun, 2015
    - Nov, 2024
  • HIV Test Counselor
    SFDPH / CA Dept of Public Health
    Jan, 2010
    - Nov, 2024
  • AWS Certified Cloud Practitioner
    Amazon Web Services (AWS)
    May, 2021
    - Nov, 2024
  • Certified Phlebotomy Technician
    California Department of Public Health
    Sep, 2011
    - Nov, 2024

Experience

  • Health Plan of San Mateo (HPSM)
    • United States
    • Hospitals and Health Care
    • 100 - 200 Employee
    • System Configuration Analyst II
      • Aug 2017 - Present

      * Prioritized support and change requests from multiple departments and stakeholders* Served as the primary point of contact for support of software with over 300 users.* Coordinated work both in house and with software vendor across multiple departments* Documented system enhancements and bugs in ticketing system as well as Confluence* Created Python helper scripts to generate changelogs from ticketing system data

    • Claims Auditor I
      • Sep 2013 - Aug 2017

      * Performed internal claims review for compliance and accuracy* Reviewed and updated staff workflows to improve efficiency* Provided technical assistance in developing internal software* Reconciled claims recovery issues with external vendors

  • University Healthcare Alliance
    • San Francisco Bay Area
    • Claims Examiner
      • Mar 2010 - Aug 2013

      * Responded to provider dispute resolution requests and difficult claims payment inquiries * Coordinated resolution of retro authorization requests. * Responded to health plan capitation deduction notices and provider information requests * Responded to provider dispute resolution requests and difficult claims payment inquiries * Coordinated resolution of retro authorization requests. * Responded to health plan capitation deduction notices and provider information requests

  • Tenderloin Health
    • United States
    • Mental Health Care
    • 1 - 100 Employee
    • HIV Test Counselor / Phlebotomist
      • Jan 2010 - Mar 2012

      * HIV Test counselor focusing on MSM and IDU clients. * Assisted in syringe access services to over 600 individuals. * HIV Test counselor focusing on MSM and IDU clients. * Assisted in syringe access services to over 600 individuals.

  • San Francisco Department of Public Health
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Intern - HIV Prevention Section
      • Sep 2008 - Dec 2008

      * Revised policies and procedures guidelines template for use by 22 SFDPH funded agencies * Revised policies and procedures guidelines template for use by 22 SFDPH funded agencies

  • MPMG
    • Medical Practices
    • 1 - 100 Employee
    • Claims Analyst
      • Oct 2000 - Aug 2008

      * Resolved electronic claims submission errors. * Developed multiple Access databases including benefit information (834) parsing tool. * Trained fellow staff members on various departmental processes * Resolved electronic claims submission errors. * Developed multiple Access databases including benefit information (834) parsing tool. * Trained fellow staff members on various departmental processes

Education

  • City College of San Francisco
    Certificate of Achievement in Web Application Programming, Computer Science
    2013 - 2015
  • City College of San Francisco
    Certificate of Achievement, QA, Build & Release Automation
    2013 - 2015
  • San Francisco State University
    Bachelor of Science, Health Education
    2001 - 2009

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