Senior QA Engineer

• Aug 2022 - Present

Introducing quality advocacy into Runway's product development cycle, while designing and implementing Runway's QA process and strategy. Join us, we're hiring! - https://grnh.se/a7d3557c5us

QA Engineer

• Jan 2022 - Aug 2022

Web Designer

• Sep 2018 - Present

Website Design, Management, & Consulting www.mkhrndz.com Website Design, Management, & Consulting www.mkhrndz.com

QA Engineer

• Jan 2021 - Jan 2022

Technical Support Manager

• Jun 2019 - Jan 2021

Acting as liaison between Vimeo’s Community Team and our users to track platform pain points, bugs, and feature requests to provide actionable feedback to our Product teams. Investigating issues with the site when itʼs not working as expected, and determining the cause of those issues to relay to Engineering and QA teams. Documenting troubleshooting procedures for technically complex site features in Vimeo’s Internal and public facing knowledge bases.

Customer Operations Advisor

• Jan 2018 - Jun 2019

Taking advantage of Squarespace's platform features and capabilities to help users construct and manage websites to better promote their businesses or personal brands. Exceeding pace metric standards while maintaining 'exceeding expectations' Quality and Customer Satisfaction ratings. Participating, planning, and leading team and local department meetings. Assisting with the training and on-boarding of new Advisors by participating in shadowing and mentor programs. Linear on-boarding experience user testing. Participating in pilot programs to provide feedback to stakeholders in regards to implementation of new policies and procedures. Show less

Lead Studio Assistant

• May 2015 - Sep 2017

Opening/closing studio, training/managing interns, assigning and assisting in completion of daily tasks and studio maintenance, greeting and attending to clients, creation and filing of studio documents, assisting engineers in session setups, performing session recalls, off-hours reception duties.

Studio Intern

• Feb 2015 - May 2015

Studio setup and maintenance, assisting Grammy-winning audio engineers in day-to-day tasks, equipment testing and repair, completing runs and orders for clients, as well as web based research for purchases to be made by the studio.

Radio/TV Lab Assistant

• 2009 - 2010

Diagnose and solve problems that students would encounter while working on projects in Garageband, Logic, Pro Tools, and iMovie. Duties also included making sure all equipment was used properly and collecting all equipment at end of day. Diagnose and solve problems that students would encounter while working on projects in Garageband, Logic, Pro Tools, and iMovie. Duties also included making sure all equipment was used properly and collecting all equipment at end of day.