Director of Business Intelligence

• Nov 2021 - Present

• Data Strategy• Data Capture and Accuracy• Workflow Redesign• Reporting Streamlining and Automation• Healthcare Analytics• Dashboards across Clinical, Operations, Fiscal, Workforce or other sectors• Registries to support Population Health Management • HEDIS/UDS Performance Improvement • Pay-for-Performance (P4P) Optimization• Enterprise Resource Planning• Alternative Payment Model (APM) Preparation • Interim Director of Analytics and Analyst Staffing • Data Empowerment and Sustainability Coaching & Training Show less

Senior Manager

• Mar 2021 - Dec 2021

• Operational and compliance consulting/project management for safety-net health centers• Data analytics, business intelligence, and data visualization/dashboard development• Clinical application/EHR/Population Health Management platform support• Project coordination and clinical content guidance for HRSA Operational Site Visits• Patient-Centered Medical Home (PCMH) recognition project management and content guidance• County, State, and federal health center compliance: primary care clinic licensure, Medi-Cal certification, CLIA, Medical Waste, Hazardous Waste, business licenses, Board of Pharmacy• Provider credentialing• Quality improvement• Revenue Cycle Management• Grant writing and applications for county, state, and federal funding opportunities Show less

Manager

• Mar 2019 - Mar 2021

• Operational and compliance consulting/project management for safety-net health centers• Data analytics, business intelligence, and data visualization/dashboard development• Clinical application/EHR/Population Health Management platform support• Project coordination and clinical content guidance for HRSA Operational Site Visits• Patient-Centered Medical Home (PCMH) recognition project management and content guidance• County, State, and federal health center compliance: primary care clinic licensure, Medi-Cal certification, CLIA, Medical Waste, Hazardous Waste, business licenses, Board of Pharmacy• Provider credentialing• Quality improvement• Revenue Cycle Management• Grant writing and applications for county, state, and federal funding opportunities Show less

Interim Chief Operations Officer

• Jul 2021 - Mar 2022

Interim Chief Operations Officer

• Jul 2020 - Mar 2021

• Operational and compliance consulting and project management • Data analytics, business intelligence, and data visualization/dashboard development • Clinical application/EHR/Population Health Management platform support • Patient-Centered Medical Home (PCMH) recognition project management and content guidance • Health plan/IPA enrollment and provider credentialing • County, State, and federal health center compliance: primary care clinic licensure, Medi-Cal certification • Quality improvement • Revenue Cycle Management Show less

Quality Improvement Consultant

• Nov 2016 - Feb 2019

• Delivered project transformation technical assistance to 12 community health centers under the Los Angeles (LA) Practice Transformation Network initiative to build quality improvement capacity and improve clinical outcomes for patients diagnosed with diabetes and depression, resulting in total utilization savings of $116 million. • Collaborated with executive-level staff at community health centers to design, implement, and lead quality improvement projects with the objective to improve HEDIS scores and ensure compliance with federal and state regulations. • Developed a patient-to-provider empanelment toolkit for 24 community health centers, resulting in improved continuity of care for approximately 350 primary care providers and 650,000 patients. • Planned and implemented insulin titration visits, patient education classes, and provider training sessions targeting high-risk diabetic patients at two community health centers, improving the health outcomes of 85% of participants and 98% of participants, respectively. • Led the research, evaluation, and analysis of empanelment implementation, and authored a manuscript and quasi-experimental study for publication in two peer-reviewed journals. • Designed and lead a workforce wellness project that analyzed current trends in health center staff turnover and implemented interventions to reduce turnover rates. Show less

Population Health Management ACO Specialist

• Jul 2015 - Nov 2016

• Coordinated, and analyzed reports from payor partners, including reports on hospital admissions/discharges, claims data on pharmaceutical usage and gaps in care, and quality metrics • Analyzed payor and clinical data to develop patient gaps-in-care reports to identify patient population care needs • Developed and implement program-wide campaigns to promote preventative care and execute actions required to deliver complete patient care • Coordinated, and analyzed reports from payor partners, including reports on hospital admissions/discharges, claims data on pharmaceutical usage and gaps in care, and quality metrics • Analyzed payor and clinical data to develop patient gaps-in-care reports to identify patient population care needs • Developed and implement program-wide campaigns to promote preventative care and execute actions required to deliver complete patient care

Health Research Training Program Intern

• Jun 2014 - Feb 2015

• Planned, developed and implemented the first data-driven fidelity assessments for the HIV Transitional Care Coordination programs in New York • Designed quantitative and qualitative analytical models to process data, and synthesized program recommendations to align with federal funding requirements • Collected, managed, and analyzed program evaluation data • Assisted in contract management and technical assistance for HIV care and treatment providers in NYC • Planned, developed and implemented the first data-driven fidelity assessments for the HIV Transitional Care Coordination programs in New York • Designed quantitative and qualitative analytical models to process data, and synthesized program recommendations to align with federal funding requirements • Collected, managed, and analyzed program evaluation data • Assisted in contract management and technical assistance for HIV care and treatment providers in NYC

Consultant

• Sep 2014 - Jan 2015

• Researched and evaluated current healthcare delivery models and analyzed quality and cost outcomes of Accountable Care Organizations • Analyzed healthcare incentives and restrictions under the Patient Protection and Affordable Care Act, and synthesize recommendations to client • Developed strategic implementation plan with aim to maximize quality and reduce cost for Federally Qualified Health Centers • Researched and evaluated current healthcare delivery models and analyzed quality and cost outcomes of Accountable Care Organizations • Analyzed healthcare incentives and restrictions under the Patient Protection and Affordable Care Act, and synthesize recommendations to client • Developed strategic implementation plan with aim to maximize quality and reduce cost for Federally Qualified Health Centers

Research Assistant

• Sep 2013 - Jun 2014

• Researched policy and conducted literature reviews on subject of disparities in substance abuse treatment. • Contributed to a research study for publication in a peer-reviewed medical journal • Researched policy and conducted literature reviews on subject of disparities in substance abuse treatment. • Contributed to a research study for publication in a peer-reviewed medical journal

HIV/Sexual Health Counselor

• Sep 2012 - Aug 2013

• Educated and counseled low-income and at-risk clients about risk-reduction behavior and patient adherence, significantly increasing sexual health awareness • Collected sexual health data from high-risk clients for the epidemiology sector of the Los Angeles County Department of Public Health • Educated and counseled low-income and at-risk clients about risk-reduction behavior and patient adherence, significantly increasing sexual health awareness • Collected sexual health data from high-risk clients for the epidemiology sector of the Los Angeles County Department of Public Health

VJ/Co-Producer

• Sep 2008 - Aug 2012

• Served as media personality for live and taped television programs with a viewership of 4.5 million nationally • Created, co-wrote, and hosted the program Asian Hero, the 2nd highest viewed program on the network • Conducted interviews, created and presented English lessons, presented information on regional culture and history, and reported entertainment news • Organized the media sponsorship of UNESCO's public health exhibition, significantly increasing turnout • Served as media personality for live and taped television programs with a viewership of 4.5 million nationally • Created, co-wrote, and hosted the program Asian Hero, the 2nd highest viewed program on the network • Conducted interviews, created and presented English lessons, presented information on regional culture and history, and reported entertainment news • Organized the media sponsorship of UNESCO's public health exhibition, significantly increasing turnout

Associate Project Coordinator

• Jan 2010 - Aug 2010

• Coordinated and launched a public health exhibition project at the National Science Museum of Thailand: "Healthy Sexuality: The Story of Love," serving two million Thai adolescents • Analyzed public health data and edited project publications on topics such as infectious disease, reproductive health, and sexual health to create health promotion curriculum • Developed project content by designing culturally-relevant multi-media educational materials • Wrote proposals, presented projects to and coordinated with media sponsors, leading to expanded media coverage Show less