Mary Brown
Senior Client Success Manager-Team Lead at Ostendio- Claim this Profile
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Bio
Jennifer Standley
I have worked with Mary for several years, and though we had different roles, it was easy to see from the beginning that she is completely committed to her clients. She develops meaningful relationships with the client, and always advocates for what is best, but is also able to set limitations in a way that the client is able to be comfortable with. While training Mary at a SAAS company that was completely new for her, she was eager to learn and quick to gain an understand not only of the software, but of the clients needs when working in the platform. Mary is also a hard worker and a team player, and is an asset to any organization of which she is a part.
Ian Schumann
As an implementation project manager, I often collaborated cross-functionally with Mary, and most typically I 'handed off' clients directly to her. In these cases I could be absolutely assured that my client was being passed into the hands of a true pro, who could be counted on to deliver outstanding interactions and service, not to mention strategic insight. I had this confidence because frankly Mary really shines in her role as a Client Success Manager: she excels at (and enjoys) getting to know people and taking up their concerns as her own; she can be relaxed or firm with clients depending on what's appropriate for the situation; and she is unafraid of investigating technical issues, and collaborating internally, to propose well-considered solutions. More broadly, Mary tends to be the life of a party, and she is observably comfortable either speaking at the front of room, or schmoozing in the middle of it. Overall, Mary is one of the most enjoyable people I've ever worked with, and I know that any team or company would benefit from having her on board.
Jennifer Standley
I have worked with Mary for several years, and though we had different roles, it was easy to see from the beginning that she is completely committed to her clients. She develops meaningful relationships with the client, and always advocates for what is best, but is also able to set limitations in a way that the client is able to be comfortable with. While training Mary at a SAAS company that was completely new for her, she was eager to learn and quick to gain an understand not only of the software, but of the clients needs when working in the platform. Mary is also a hard worker and a team player, and is an asset to any organization of which she is a part.
Ian Schumann
As an implementation project manager, I often collaborated cross-functionally with Mary, and most typically I 'handed off' clients directly to her. In these cases I could be absolutely assured that my client was being passed into the hands of a true pro, who could be counted on to deliver outstanding interactions and service, not to mention strategic insight. I had this confidence because frankly Mary really shines in her role as a Client Success Manager: she excels at (and enjoys) getting to know people and taking up their concerns as her own; she can be relaxed or firm with clients depending on what's appropriate for the situation; and she is unafraid of investigating technical issues, and collaborating internally, to propose well-considered solutions. More broadly, Mary tends to be the life of a party, and she is observably comfortable either speaking at the front of room, or schmoozing in the middle of it. Overall, Mary is one of the most enjoyable people I've ever worked with, and I know that any team or company would benefit from having her on board.
Jennifer Standley
I have worked with Mary for several years, and though we had different roles, it was easy to see from the beginning that she is completely committed to her clients. She develops meaningful relationships with the client, and always advocates for what is best, but is also able to set limitations in a way that the client is able to be comfortable with. While training Mary at a SAAS company that was completely new for her, she was eager to learn and quick to gain an understand not only of the software, but of the clients needs when working in the platform. Mary is also a hard worker and a team player, and is an asset to any organization of which she is a part.
Ian Schumann
As an implementation project manager, I often collaborated cross-functionally with Mary, and most typically I 'handed off' clients directly to her. In these cases I could be absolutely assured that my client was being passed into the hands of a true pro, who could be counted on to deliver outstanding interactions and service, not to mention strategic insight. I had this confidence because frankly Mary really shines in her role as a Client Success Manager: she excels at (and enjoys) getting to know people and taking up their concerns as her own; she can be relaxed or firm with clients depending on what's appropriate for the situation; and she is unafraid of investigating technical issues, and collaborating internally, to propose well-considered solutions. More broadly, Mary tends to be the life of a party, and she is observably comfortable either speaking at the front of room, or schmoozing in the middle of it. Overall, Mary is one of the most enjoyable people I've ever worked with, and I know that any team or company would benefit from having her on board.
Jennifer Standley
I have worked with Mary for several years, and though we had different roles, it was easy to see from the beginning that she is completely committed to her clients. She develops meaningful relationships with the client, and always advocates for what is best, but is also able to set limitations in a way that the client is able to be comfortable with. While training Mary at a SAAS company that was completely new for her, she was eager to learn and quick to gain an understand not only of the software, but of the clients needs when working in the platform. Mary is also a hard worker and a team player, and is an asset to any organization of which she is a part.
Ian Schumann
As an implementation project manager, I often collaborated cross-functionally with Mary, and most typically I 'handed off' clients directly to her. In these cases I could be absolutely assured that my client was being passed into the hands of a true pro, who could be counted on to deliver outstanding interactions and service, not to mention strategic insight. I had this confidence because frankly Mary really shines in her role as a Client Success Manager: she excels at (and enjoys) getting to know people and taking up their concerns as her own; she can be relaxed or firm with clients depending on what's appropriate for the situation; and she is unafraid of investigating technical issues, and collaborating internally, to propose well-considered solutions. More broadly, Mary tends to be the life of a party, and she is observably comfortable either speaking at the front of room, or schmoozing in the middle of it. Overall, Mary is one of the most enjoyable people I've ever worked with, and I know that any team or company would benefit from having her on board.
Experience
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Ostendio
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Senior Client Success Manager-Team Lead
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Nov 2021 - Present
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Checkmarx
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United States
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Computer and Network Security
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700 & Above Employee
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Customer Success Manager
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Mar 2019 - Nov 2021
Responsible for building and nurturing relationships with customers throughout their lifetime with Checkmarx. Tasked with successfully on-boarding customers, promoting full adoption of the solution, identifying opportunities for account growth, and/or roadblocks to renewals. Serve as a Customer Advocate for Clients and work across cross-functional teams including sales, technical support, professional services, and product management to create a world class customer experience and ensure customers receive maximum value from the Checkmarx solutions.
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AcademicWorks/Blackbaud, Inc.
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Austin, Texas
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Client Success Manager
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May 2016 - Mar 2019
Responsible for ensuring that clients are maximizing their usage of our Software, providing expert guidance to help clients streamline processes in the platform, building working relationships with clients, identifying upgrade paths for clients, resolving client escalations and deliver overall superior customer support! Responsible for ensuring that clients are maximizing their usage of our Software, providing expert guidance to help clients streamline processes in the platform, building working relationships with clients, identifying upgrade paths for clients, resolving client escalations and deliver overall superior customer support!
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PeopleAdmin
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United States
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Software Development
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1 - 100 Employee
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Account Manager
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Apr 2010 - May 2016
Responsible for working with existing PeopleAdmin customers to deepen strategic relationships, facilitate successful use of Software solutions, offer products and services as solutions for client and ensure customer retention. Responsible for working with existing PeopleAdmin customers to deepen strategic relationships, facilitate successful use of Software solutions, offer products and services as solutions for client and ensure customer retention.
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Account Manager
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Jul 2007 - Feb 2010
Acted as the single point of contact for Enterprise Customers. Responsible for managing a team of Account Mangers.
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Account Manager-Team Manager, Client Services
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Jul 2007 - Feb 2010
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Traq Wireless
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Austin, Texas Area
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Account Coordinator
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Mar 2003 - May 2007
Managed a portfolio of new accounts as part of the implementation team and was the main point of contact for all customer service related issues, product upgrades, billing issues. Served as key contact for day-to-day questions on product. Coordinated the loading of billing data from various wireless, paging and calling card carriers. Provided monthly reporting and ad hoc reporting to customers on usage and billing data. Presented customers with quarterly review; tracking savings and devised quarterly project plans. Worked with carriers for timely completion of rate plan changes and projects.Strategized with company’s telecom contact on wireless program and how to best utilize the application and additional Traq services to meet company’s goals.
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AT&T Wireless, Inc.
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Autin, Texas
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Buisness Care Manager
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Sep 2000 - May 2003
Point of contact for over 30 Enterprise accounts, served as the main point of contact for all customer service related issues, product upgrades, billing issues. Managed portfolio of accounts valued at $200,000 to $3.7 million in annual revenue for AT&T Wireless. Proactively evaluated customer’s business needs, identified opportunities for growth and built strategic relationships with customers. Worked as a liaison between AT&T Wireless internal groups and customers. Conducted quarterly reviews of customer’s wireless program, including cost per minute, average cost per user, and provided customer with cost effective solutions to manage their wireless program
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Education
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1982 - 1986
Texas State University-San Marcos
BBA, Marketing
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