Experience

Thomas Edison State University

• United States
• Higher Education
• 300 - 400 Employee

• Associate Director, Operational Reporting and Analytics

  • Nov 2020 - Present

  Key Qualifications & ResponsibilitiesEngage senior leadership to develop targeted, data-driven solutions and improvements aimed at increasing data literacy, data confidence, aligning divisional goals with an institution-wide strategic plan, and streamlining operational efficiencies. Mentor and manage team focused on automating institutional reporting and data visualizations.• Developed and maintain university-wide and division-specific performance dashboards and KPIs aligned with strategic plan• Led creation of data governance council, data policy, data framework, and data standards• Led team responsible for mapping business process improvement initiatives. Team then designed implementation strategies with unit managersKey Achievements• Developed automated reporting tool and business processes utilized by advisement team for student outreach and retention initiatives, directly increasing course registration by 8%• Combined data sources from multiple systems (ERP, two CRMs, and independent databases) into a single source or truth for institution-wide data reporting (Microsoft SQL) and visualization (Microsoft PowerBI)• Developed help desk case dashboard for managers to view case load balance, response time, and satisfaction results by case categories. Results leveraged to determine areas in need of improvement and potential employee training needs Show less

• Systems Coordinator, Reporting and Analytics

  • May 2013 - Nov 2020

  Key Qualifications & ResponsibilitiesResponsible for working with staff to create ad-hoc and automated reporting to meet business needs. Created training programs on reporting tools, analytical thinking, and institutional best practices.• System administrator for business intelligence platforms (Microsoft Power BI, Entrinsik Informer, Microsoft SQL Server, home-grown solution)• Automated and ad-hoc report creation for institutional effectiveness and operational functions• Introduced data dictionary, business glossary, and reporting crosswalk to increase data literacy and develop a single source of truth for dataKey Achievements• Worked with database administration director to develop in-house reporting solution to replace under-leveraged enterprise solution, saving $50,000 annually in license• Created onboarding and quarterly training programs to increase user confidence in using data reporting tools. Empowered end-users now write their own reports based on clean datasets, lowering response times from IT staff Show less

• Senior Research Analyst

  • Jul 2012 - May 2013

  Responsible for developing and administering student surveys at various points within the student lifecycle. Also responsible for completing survey requests for outside vendors, stakeholders, and interested parties.