Personal Assistant to Chief Executive Officer- Strategic Communications

• Jan 2023 - Present

Office and Finance Coordinator

• Jan 2022 - Aug 2022

-Manage and register incoming and outgoing calls, emails, mail and post services; -Assisting with the preparation and smooth running of meetings and courses held in the office and booking of accommodation for participants, organizing refreshments; -Liaise with external parties and service providers; -Keep the CRM system up to date -Record-keeping relating to employment of new staff; -Arrangement of pension and staff insurances; -Assisting with updating of contracts and company regulations; -Daily bookkeeping, invoicing and payments; -Organization and communication relating to the annual membership fees; -Salary administration and making payments; -Provide financial reports and support as requested; -Communication with accountants and auditors; -Financial oversight and support relating to externally funded projects as appropriate. Show less

Agent Support Analyst

• Sep 2020 - Jan 2022

Updating daily exchange rates for the Netherlands while analyzing the competition in order to provide the best rates and increase revenue Providing phone assistance to agents helping them with technical issues, rate assistance, credit limits and deposits. Liaising between agents and the rest of the organization to make sure our communication is done effectively. Support the customer service operations by helping clients over phone, providing timely solutions and follow-up to theirs claims. Analyzing daily and regularly the amount of transactions and gross income from all our departments: stores, digital and agents. And updating our rates accordingly, keeping our revenue and clients in mind Calculation and execution of our monthly forecast of transactions. Performing office management duties such as: mail distribution, invoice forwarding, ordering products and materials Successfully communicating within all levels in the organization in Dutch, English and Spanish Supporting the sales and field support team by setting up all operational aspects of new agents: creating users, Yubikeys, preparing welcome packages, ordering bank cards etc Execution of marketing activities: creating promotions for the different channels and following up to measure the success, using reporting services to extract and send sms campaigns to our clients Proficient use of various operating systems such as FX Online and IBM Cognos Show less

Inside Sales Representative

• Dec 2019 - Jul 2020

High quality lead generation via LinkedIn Sales Navigator. Partnering with field sales managers to follow up on new business opportunities. • Introduced new business opportunity that increased revenue by 90 thousand pounds; • Researched and engaged with +400 key decision-makers in the Construction Industry in the UK. High quality lead generation via LinkedIn Sales Navigator. Partnering with field sales managers to follow up on new business opportunities. • Introduced new business opportunity that increased revenue by 90 thousand pounds; • Researched and engaged with +400 key decision-makers in the Construction Industry in the UK.

Accountmanager

• Jul 2019 - Nov 2019

As a consultant for the Unmanned Systems Expo I introduced the UxV industry to the Exhibitions Team. -Successfully delivered new clients; -Sought out and negotiated strategic partnerships with media and non-governmental organizations; -Copy writing and editing of web content and mailings. -Customer Service As a consultant for the Unmanned Systems Expo I introduced the UxV industry to the Exhibitions Team. -Successfully delivered new clients; -Sought out and negotiated strategic partnerships with media and non-governmental organizations; -Copy writing and editing of web content and mailings. -Customer Service

Sales Executive

• Jul 2018 - Jul 2019

Successfully delivered the 4th edition of The Unmanned Systems Expo Europe. -Managed the entire sales process; -Strong Pipeline value +300k; -Developed strategic partnership agreements; -Copy writing and editing; -Customer service Successfully delivered the 4th edition of The Unmanned Systems Expo Europe. -Managed the entire sales process; -Strong Pipeline value +300k; -Developed strategic partnership agreements; -Copy writing and editing; -Customer service

Sales Representative and Assistant Manager

• Feb 2017 - Apr 2018

Working for the growing Tourism business in Amsterdam allowed me to grow and better my selling and customer service skills. My tasks consisted of: -Dealing with customers daily in Spanish, English, and Dutch; -Successful accomplishment of sales targets; -Provide customers with quick and effective solutions; -Perform administration duties such as payment controls and deposits; -Office management. Working for the growing Tourism business in Amsterdam allowed me to grow and better my selling and customer service skills. My tasks consisted of: -Dealing with customers daily in Spanish, English, and Dutch; -Successful accomplishment of sales targets; -Provide customers with quick and effective solutions; -Perform administration duties such as payment controls and deposits; -Office management.

Production Assistant

• Dec 2014 - Jun 2016

Supported the production team in all stages of development: pre-production, production, post-production, delivery and marketing of media content. -Scouting Locations; -Permit Acquisition; -Time Management. Supported the production team in all stages of development: pre-production, production, post-production, delivery and marketing of media content. -Scouting Locations; -Permit Acquisition; -Time Management.

Journalist

• Jan 2013 - Nov 2014

I wrote five articles, for a total of over 50.000 characters per issue: -Women and Men fashion: interviews with National (Venezuela) and International designers where I exposed their upcoming collections, gave my review. -Accessories: focused mainly on new up-coming national talents. Ranging from not so elaborated handcrafted products to the works of smiths and their use of semi-precious stones. -Leather goods: as well as in all the other articles, I focused on national talent, with an occasional appearance of other well-known international designers. -Spaces: a report dedicated to the design of furniture and social areas in the city that held the qualities of design, art, and culture. The job required good social skills, treating with the public, and assisting high fashion events in Caracas, as well as forging good relations with our commercial allies and our readers. Show less

Journalist

• Apr 2011 - Oct 2011

Internship required to obtain my Bachelor's Degree where I put into practice what I learnt through my 5 years of studies. My focus was: Coverage of cultural activities from the Municipality of El Hatillo; Coverage of political events; Weekly interviews with prominent and relevant parties; Networking. Internship required to obtain my Bachelor's Degree where I put into practice what I learnt through my 5 years of studies. My focus was: Coverage of cultural activities from the Municipality of El Hatillo; Coverage of political events; Weekly interviews with prominent and relevant parties; Networking.

Marketing Assistant

• Oct 2007 - Dec 2010

This was my first experience in the sales and marketing sector. TMC restructured companies like Cargill, General Mills and Unilever in Latin America in the areas of Trade Marketing, Sales and Logistics. My position as a Marketing Assistant allowed me to understand the industry and provided me with the tools to understand how an effective business runs, the correct channels and processes that make a business successful. -Customer service: providing information about the company and the workshops that were given, setting up appointments, welcoming clients and tending to their needs; -Webmaster: making sure the information provided on our website was up to date. Analysing our web visitors in search of new markets around the world that would become profitable to the company; -Proofreading: correcting texts, translating from Spanish to English; -Creating PowerPoint presentations for Training Programs and Business presentations; -Digitalising the Processes using Visio. Show less