Experience

CTG Brands Inc.

• Canada
• Wholesale
• 1 - 100 Employee

• Customer Service Representative

  • Sep 2022 - Present

  · Customer care over the phone and through electronic channels including email and online. · Processing of sales orders from wholesale to online channels. · Delivering service excellence through the implementation of customer service standards, policies and procedures. · Coordinating with Sales and Shipping/Fulfillment departments to ensure optimal delivery of orders. · Working and strategizing with Sales and Accounts Receivable team members to deliver and foster improvements in service delivery. · Providing an effective customer point of contact for the investigation and solving of complex and routine problems or issues. · Liaising with warehouse and sales team to ensure effective and efficient client delivery. · Responsible for meeting and maintaining performance objectives and goals. Show less



Inditex

• Spain
• Retail
• 700 & Above Employee

• Signer & Retail Sales Assistant

  • Jun 2022 - Sep 2022

  • Trained Signer to authorize and oversee customer's returns and exchanges in absence of a manager. • Communicating with the ability to utilize technology effectively and engaging with customers and team to meet goals. • Acknowledging and assisting customers; locating merchandise efficiently using various methods; answering questions quickly and accurately. • Supporting sales floor, fitting room, cash desk, delivery teams, and back of house processes, as required. • Delivering a high level of customer service; handling customer interactions and potential issues/concerns courteously and professionally. • Replenishing the shop floor. • Using basic information-gathering skills to solve problems. Show less



Anatomy Marketing em Saúde

• Senior Graphic Designer

  • Jul 2020 - Jun 2022

  • Creating branding, templates, and graphics for print collateral for requests. • Designing layouts to create visually appealing qualifications and proposals. • Building custom-generated graphics and formats of designs such as timeline infographics, flow charts, etc. • Developing, conceptualizing, and collaboratively working to create visually appealing marketing material. • Creating designs for the unique needs of social media platforms. • Developing artwork files for websites, emails, advertisements, social and video, ensuring the layouts are delivered to specifications. • I rebranded more than 50 different projects for clients and companies in various markets such as Doctors and Medicals Clinics. I was in charge of the make over of these companies social media platforms. Show less



PrintUp 3D

• Brazil
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Designer & Production Manager

  • Oct 2018 - Jul 2020

  • Translating customer needs and technology constraints intouser-centred design solutions.• Designing and prototyping multiple ideas to validate product directions.• Monitoring to ensure implementation of recommended changes in work methods and equipment usage to improve labor utilization, production efficiency and department expenses.• Responsible for organizing and supervising work in the Production Department.• Demonstrated outstanding customer service and selling skills, from greeting customers, answering questions, offering assistance, suggesting items, lending opinions and providing product information. Show less

• Product Design Intern

  • Mar 2018 - Oct 2018

  • Assisting in developing on the project scope and during the contract process.• Helping to prepare engineering designs and details of components parts, as assigned, for the design, costing and construction of development projects.• Website design, including: e-commerce, information, and design for all pages.• Participating in brainstorming meetings.• Producing 3D printing prototypes.



Federal University of Rio Grande do Sul

• Higher Education
• 700 & Above Employee

• Teaching Assistant

  • Mar 2017 - Jul 2018

  • Supervising students in a classroom setting. • Helping to plan and deliver lessons to students of all different abilities, across several subjects. • Helping to answer questions and provide guidance during lessons. • Challenging students to think strategically as they turn their ideas into real user experience solutions. • Supervising students in a classroom setting. • Helping to plan and deliver lessons to students of all different abilities, across several subjects. • Helping to answer questions and provide guidance during lessons. • Challenging students to think strategically as they turn their ideas into real user experience solutions.



SEAD UFRGS

• Video Editor

  • Jul 2016 - Feb 2017

  • Producing video content from concept to completion using industry best practices in storyboarding, cinematography, and audio recording. • Animating videos and creating high-quality educational videos using typography animation, screen casting, and motion graphics. • Producing video content from concept to completion using industry best practices in storyboarding, cinematography, and audio recording. • Animating videos and creating high-quality educational videos using typography animation, screen casting, and motion graphics.



Form3 Design Inc.

• Canada
• Design Services
• 1 - 100 Employee

• Design Intern

  • May 2015 - Sep 2015

  • Working with the consulting team to gain insights into clients business and project objectives. • Producing renders/models using Solidworks using 3D print technology used in various industries. • Assisting the team with general administrative support, as required. • Working with the consulting team to gain insights into clients business and project objectives. • Producing renders/models using Solidworks using 3D print technology used in various industries. • Assisting the team with general administrative support, as required.



UFRGS Historical Heritage Sector

• Administrative Assistant

  • Jan 2013 - Jul 2013

  • Performing administrative activities, such as updating data, updating records, organizing files, controlling and processing documents and other activities. • Organizing office and assisting associates in ways that optimized procedures. • Preparing necessary paperwork for regular company procedures. • Assisting with client services and office coverage, as required. • Developing and implementing a full range of administrative systems, processes, procedures and standards such as correspondence, document and correspondence templates, mail and document management, call and visitor management, procurement etc. Show less