Experience

PakEnergy

• United States
• Software Development
• 100 - 200 Employee

• L1 - Customer Experience Support

  • Aug 2021 - Present

  Continuing position as help desk specialist, but with Welltrax being acquired by WolfePak, the company I work for has changed. Continuing position as help desk specialist, but with Welltrax being acquired by WolfePak, the company I work for has changed.



Vertrax

• United States
• Software Development
• 1 - 100 Employee

• Help Desk Specialist

  • Feb 2019 - Jul 2021

  Essential Functions: • Provide “first point of customer contact” technical support to customers and partners • Respond to incoming support calls and emails • Ability to open, work and close help desk tickets • Remotely troubleshoot hardware and software issues • Setup and configure devices (tablets, printers, ram mounts) for project deployments • Product test software for quality assurance prior to releasing production builds • Create and update FAQs • Collaborate with Level 2 support team on more technical issues Show less



Mirabito Energy Products

• United States
• 1 - 100 Employee

• Network Technician

  • Jun 2016 - Jan 2019

  Essential Functions: • Administer and support the enterprise network and user environments in both store and corporate office locations. • Execute change requests and troubleshoot systems incidents to provide maximum customer uptime and minimize time to repair. • Ensure store technology issues are identified, tracked, reported on and resolved in a timely manner. Responsibilities: • Perform help desk support when necessary. • Identify, resolve and document issues. • Monitor systems performance and capacity in the store environment. • Implement vendor supported upgrades, configuration changes and patches as required. • Create or update documentation including location network diagrams, procedures and policies to ensure consistent support of customer environments. • Partner with internal customers as well as vendors to determine requirements and identify opportunities for improving and resolving issues. • Communicate with team members and executive management with professionalism and in a way to foster teamwork. • Research and resolve technical issues regardless of area of expertise. Show less



SourceHOV

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Indexer

  • Oct 2013 - May 2016

  Responsible for compiling, sorting, and inputting lists of items, numbers, or other data into the computer while manipulating existing data, editing current information and proofreading new entries to a database for accuracy. Items, data and information are of a sensitive nature, including, but not limited to, individual medicals records and private business documents that may or may not contain confidential details, such as Social Security and claim numbers. Protecting sensitive information and exercising surreptitiousness with data on and off duty are critical components of maintaining company and job integrity. Show less

• Customer Service

  • Jun 2010 - Oct 2013

  Simultaneously served subs, coffee and donuts to customers while ringing them out on Subway, Tim Hortons and Mirabito gas station sides. Simultaneously served subs, coffee and donuts to customers while ringing them out on Subway, Tim Hortons and Mirabito gas station sides.



Entertainment Fuse

• United States
• Entertainment Providers
• 1 - 100 Employee

• Film Critic Intern

  • Mar 2013 - Jun 2013

  Film reviewer, feature story writer, movie-related news contributor, and idea producer for the company's online movie section. Content published at least once per week up to three times per week. Internship done via telecommute. Film reviewer, feature story writer, movie-related news contributor, and idea producer for the company's online movie section. Content published at least once per week up to three times per week. Internship done via telecommute.



Bentley-Hall, Inc.

• United States
• Advertising Services
• 1 - 100 Employee

• Editing Intern

  • Jan 2013 - Apr 2013

  Editor, copyeditor, fact-checker, and proofreader for both International Musician and Making Music Magazine. Reporter and writer of Upbeat articles for International Musician as well. Also involved in conducting comprehensive and extensive data-mining and research of company-related information in order to complete multitasking assignments. Editor, copyeditor, fact-checker, and proofreader for both International Musician and Making Music Magazine. Reporter and writer of Upbeat articles for International Musician as well. Also involved in conducting comprehensive and extensive data-mining and research of company-related information in order to complete multitasking assignments.



Price Chopper Supermarkets

• United States
• Retail Groceries
• 1 - 100 Employee

• Maintenance

  • May 2012 - Aug 2012

  Repeated focus on bringing shopping carts into the store, providing bottle-return services to customers, sweeping the floor, washing the floor, cleaning the parking lot, taking care of spills and broken items, taking out trash, and making the bathrooms more tidy. Generally, making the store, inside and out, look presentable and accommodating to customer needs. Repeated focus on bringing shopping carts into the store, providing bottle-return services to customers, sweeping the floor, washing the floor, cleaning the parking lot, taking care of spills and broken items, taking out trash, and making the bathrooms more tidy. Generally, making the store, inside and out, look presentable and accommodating to customer needs.



The Stand

• Entertainment Providers
• 1 - 100 Employee

• Editor, Designer and Brainstorm Collaborator

  • Jan 2012 - May 2012

  Worked on designing layouts, making headline and sub-headline titles, copyediting texts and proofreading articles. Syracuse's South Side Community Newspaper Project. Worked on designing layouts, making headline and sub-headline titles, copyediting texts and proofreading articles. Syracuse's South Side Community Newspaper Project.