Experience

T2 Computing Inc.
• United States
• IT Services and IT Consulting
• 1 - 100 Employee
• Production Services Specialist

  • Nov 2021 - Present


TIME

• El Salvador
• Retail

• Support Engineer

  • Apr 2022 - Dec 2022

  Manhattan, New York, United States



Tishman Construction, an AECOM Company

• IT Project Delivery Specialist

  • Apr 2016 - Nov 2021

  100 Park Ave



Al Jazeera Media Network

• Qatar
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Technical Support Engineer

  • Nov 2013 - Apr 2016

  Greater New York City Area Respond to end users service calls/requests in a timely manner Diagnose and troubleshoot support issues related to end user hardware equipment Setup, configure and maintain users’ and functional accounts, distribution groups and handling password issues. Setup/troubleshoot/maintain end users’ profiles Provide technical assistance and guidance for groups or individual users locally or remotely when needed Maintain the hardware and software availability to ensure business… Show more Respond to end users service calls/requests in a timely manner Diagnose and troubleshoot support issues related to end user hardware equipment Setup, configure and maintain users’ and functional accounts, distribution groups and handling password issues. Setup/troubleshoot/maintain end users’ profiles Provide technical assistance and guidance for groups or individual users locally or remotely when needed Maintain the hardware and software availability to ensure business continuity. Participate in software and hardware inspections, and provide technical evaluation and recommendations. Proactively optimize IT devices with proper configuration items management Assist in writing manuals and documentation. Communicate effectively throughout the lifecycle of incident/Request with proper handover and escalation procedure using the ITSM tool Ensure that all attended calls are logged, updated and closed properly Assist in Material Requests (MR’s) preparation and technical evaluation and follow up until receiving the items Function as acting supervisor when required Attend or assist technicians and engineers for complicated technical issues, calls from VIP and sensitive users Participate in improving IT Service Policies, Processes and workflows as required. Participate/assist higher IT management (Team Leader/Supervisor/Head of Section/ Department Manager) in writing Request For Proposals related to the section needs Prepare reports about technical problems and general reports relevant to the job and submit it to superiors. Researches for new technology and solutions that can be applied in Al Jazeera Network to improve our level of support and Research the marketplace for best IT equipment Coach and train new employees within the section. Manage/assist in projects related to IT Client services section Perform other duties relevant to the job as requested by superiors Provide technical support services to cover events inside and outside the country Show less



Active International

• United States
• Advertising Services
• 400 - 500 Employee

• Networking Admin and Sr. Technical Support Engneer

  • Aug 2005 - Sep 2013

  New role, Networking Admin, backups and restores, security, mail security, active directory, network shares and security, servers maintenance and up keep and much more... Still acting as a Sr. Help Desk Analyst Support and information for all computer, telephone and training services are available by contacting Active's End user Support Center. Support Staff is a team of skilled professionals dedicated to upholding our standard of providing Excellence in End User Support. I provide… Show more New role, Networking Admin, backups and restores, security, mail security, active directory, network shares and security, servers maintenance and up keep and much more... Still acting as a Sr. Help Desk Analyst Support and information for all computer, telephone and training services are available by contacting Active's End user Support Center. Support Staff is a team of skilled professionals dedicated to upholding our standard of providing Excellence in End User Support. I provide users with timely and accurate delivery of service information and u=ensuring end user satisfaction and productivity. Proactively resolve issues and act as first line of contact for our employees. Show less



The University of Virginia's College at Wise

• United States
• Higher Education
• 200 - 300 Employee

• Help Desk

  • Sep 2001 - May 2005

  Maintenance of Student’s Computers and Machines in Computer Lab for Computer Science Major’s with Windows and Unix Operating system, solving problems with Software, Hardware, Server, Network Printers, and related equipment. Setting and maintaining accounts for remote access and providing support for all machines on Campus. Also I have been fixing Students Computer’s off duty for the past 5-6 years problems involving Viruses, Software issues, Hardware issues as well as Network issues and… Show more Maintenance of Student’s Computers and Machines in Computer Lab for Computer Science Major’s with Windows and Unix Operating system, solving problems with Software, Hardware, Server, Network Printers, and related equipment. Setting and maintaining accounts for remote access and providing support for all machines on Campus. Also I have been fixing Students Computer’s off duty for the past 5-6 years problems involving Viruses, Software issues, Hardware issues as well as Network issues and system configuration.

• Webdesigner

  • Jan 2003 - May 2004

  I designed a website for the school.