Michael Andrews
Manager - Strategic Infrastructure at OneTeam IT Pty Ltd- Claim this Profile
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English Native or bilingual proficiency
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Tagalog Elementary proficiency
Topline Score
Bio
Iven Yap
I am privilege to have worked with Michael as our Global Service Manager when I was in GSDE and our go-to-guy escalation for IBM TSM and IBM storage. He is always there to make sure SLAs are met and decides precise resolution when encountered some difficulties. He is sharp with TSM and IBM storage, as he is the one we call for complex TSM cases. He is very responsive to escalations and never hesitates to help and support anytime when needed. He is definitely an asset to the company and I highly recommend him.
Vilves Kesavamurthy
Working with Michael I found him as a person with great experience and deep wisdom of IBM solutions. Michael is a precise and multi-skilled employee - his conception, skills, creativity and understanding of client's environment made many service accounts successful . Insightful, very good and forward thinking. Knowledge of IT technologies in connection with modern way of managing make Michael an employee with really huge potential. He has an extensive experience with TSM and also SME for this knowledge area, he embarks 'Enterprise First Attitude' and put ahead interest of the team ahead of everything else during Critical situations.He is always ready to assist the team and his open-minded approach could not be underestimated.
Iven Yap
I am privilege to have worked with Michael as our Global Service Manager when I was in GSDE and our go-to-guy escalation for IBM TSM and IBM storage. He is always there to make sure SLAs are met and decides precise resolution when encountered some difficulties. He is sharp with TSM and IBM storage, as he is the one we call for complex TSM cases. He is very responsive to escalations and never hesitates to help and support anytime when needed. He is definitely an asset to the company and I highly recommend him.
Vilves Kesavamurthy
Working with Michael I found him as a person with great experience and deep wisdom of IBM solutions. Michael is a precise and multi-skilled employee - his conception, skills, creativity and understanding of client's environment made many service accounts successful . Insightful, very good and forward thinking. Knowledge of IT technologies in connection with modern way of managing make Michael an employee with really huge potential. He has an extensive experience with TSM and also SME for this knowledge area, he embarks 'Enterprise First Attitude' and put ahead interest of the team ahead of everything else during Critical situations.He is always ready to assist the team and his open-minded approach could not be underestimated.
Iven Yap
I am privilege to have worked with Michael as our Global Service Manager when I was in GSDE and our go-to-guy escalation for IBM TSM and IBM storage. He is always there to make sure SLAs are met and decides precise resolution when encountered some difficulties. He is sharp with TSM and IBM storage, as he is the one we call for complex TSM cases. He is very responsive to escalations and never hesitates to help and support anytime when needed. He is definitely an asset to the company and I highly recommend him.
Vilves Kesavamurthy
Working with Michael I found him as a person with great experience and deep wisdom of IBM solutions. Michael is a precise and multi-skilled employee - his conception, skills, creativity and understanding of client's environment made many service accounts successful . Insightful, very good and forward thinking. Knowledge of IT technologies in connection with modern way of managing make Michael an employee with really huge potential. He has an extensive experience with TSM and also SME for this knowledge area, he embarks 'Enterprise First Attitude' and put ahead interest of the team ahead of everything else during Critical situations.He is always ready to assist the team and his open-minded approach could not be underestimated.
Iven Yap
I am privilege to have worked with Michael as our Global Service Manager when I was in GSDE and our go-to-guy escalation for IBM TSM and IBM storage. He is always there to make sure SLAs are met and decides precise resolution when encountered some difficulties. He is sharp with TSM and IBM storage, as he is the one we call for complex TSM cases. He is very responsive to escalations and never hesitates to help and support anytime when needed. He is definitely an asset to the company and I highly recommend him.
Vilves Kesavamurthy
Working with Michael I found him as a person with great experience and deep wisdom of IBM solutions. Michael is a precise and multi-skilled employee - his conception, skills, creativity and understanding of client's environment made many service accounts successful . Insightful, very good and forward thinking. Knowledge of IT technologies in connection with modern way of managing make Michael an employee with really huge potential. He has an extensive experience with TSM and also SME for this knowledge area, he embarks 'Enterprise First Attitude' and put ahead interest of the team ahead of everything else during Critical situations.He is always ready to assist the team and his open-minded approach could not be underestimated.
Credentials
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IBM Certified Deployment Professional - Spectrum Protect V8.1
IBMFeb, 2017- Nov, 2024 -
IBM Certified Technical Sales Specialist - Power Systems with POWER8 Scale-out V1
IBMMar, 2015- Nov, 2024 -
IBM Certified Specialist - Storwize V7000 Implementation V1
IBMFeb, 2015- Nov, 2024 -
IBM Certified Deployment Professional - Tivoli Storage Manager V7.1
IBMJul, 2014- Nov, 2024 -
IBM Certified Sales Expert - Power Systems with POWER7 V2
IBMNov, 2013- Nov, 2024 -
IBM Certified Sales Specialist - Power Systems with POWER7 and AIX & Linux V2
IBMNov, 2013- Nov, 2024 -
IBM Certified Sales Specialist - Power Systems with POWER7 and IBM i V2
IBMNov, 2013- Nov, 2024 -
IBM Certified Technical Sales Specialist - Power Systems with POWER7 and AIX & Linux V2
IBMNov, 2013- Nov, 2024 -
IBM Certified Deployment Professional - Tivoli Storage Productivity Center V5.1
IBMSep, 2013- Nov, 2024 -
IBM Certified Specialist - Midrange Storage Technical Support V3
IBMAug, 2013- Nov, 2024 -
IBM Certified Specialist - Storwize V7000 Technical Solutions V2
IBMAug, 2013- Nov, 2024 -
IBM Certified Solution Advisor - Tivoli Storage Solutions V3
IBMMay, 2013- Nov, 2024 -
Butterfly Analysis Engine Implementation Professional
Butterfly SoftwareMar, 2013- Nov, 2024 -
IBM Certified Instructor
IBMMar, 2013- Nov, 2024 -
IBM Certified Advanced Deployment Professional - IBM Service Management Tivoli Storage Management V5
IBMFeb, 2013- Nov, 2024 -
IBM Certified Deployment Professional - Tivoli Storage Manager V6.3
IBMFeb, 2013- Nov, 2024 -
IBM Certified Specialist - PureFlex Technical Support V1
IBMJul, 2012- Nov, 2024 -
IBM Certified Advanced Deployment Professional - IBM Service Management Tivoli Storage Management V3
IBMMar, 2012- Nov, 2024 -
IBM Certified Advanced Deployment Professional - IBM Service Management Tivoli Storage Management V4
IBMMar, 2012- Nov, 2024 -
IBM Certified Deployment Professional - Tivoli Storage Manager Fastback V6.1.1
IBMFeb, 2012- Nov, 2024 -
ITIL v3 Foundation
ITILNov, 2011- Nov, 2024 -
VMware Technical Sales Professional (VTSP) v4
VMwareJul, 2011- Nov, 2024 -
IBM Certified Deployment Professional - Tivoli Storage Manager V6.2
IBMMay, 2011- Nov, 2024 -
Leadership Management Australasia - Effective Personal Productivity (EPP)
Leadership Management AustralasiaOct, 2008- Nov, 2024 -
IBM Certified Deployment Professional - Tivoli Storage Productivity Center V4.2
IBMMar, 2012- Nov, 2024 -
IBM Certified Deployment Professional - Tivoli Storage Manager 5.4
IBMJul, 2008- Nov, 2024
Experience
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OneTeam IT Pty Ltd
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Australia
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IT Services and IT Consulting
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1 - 100 Employee
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Manager - Strategic Infrastructure
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May 2023 - Present
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Advent One
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Australia
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IT Services and IT Consulting
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1 - 100 Employee
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Technical Lead
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Jan 2022 - May 2023
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Technical Consultant
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Nov 2020 - Dec 2021
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Team Computing Australia Pty Ltd
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Australia
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Information Technology & Services
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1 - 100 Employee
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Senior Consultant
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Feb 2013 - Nov 2020
- TSM Implementations - TSM Performance Tuning, Monitoring and Reporting - TSM Migrations - TSM Cloud Solutions - Tape Library Migrations - Storage Installation and Configuration - IBM POWER Server / VIOS Installation and Configuration - IBM AIX Installation and Configuration - Red Hat Linux / SuSE Linux - BASH / KSH / PowerShell Scripting - Ansible Achievements: - IBM Certified Instructor - IBM Certified Advanced Deployment Professional - IBM Service Management Tivoli Storage Management V5 - IBM Certified Deployment Professional - Spectrum Protect V8.1 - IBM Certified Deployment Professional - Tivoli Storage Manager V7.1 - IBM Certified Deployment Professional - Tivoli Storage Manager V6.3 - IBM Certified Deployment Professional - Tivoli Storage Productivity Center V5.1 - IBM Certified Specialist - Storwize V7000 Technical Solutions V2 - IBM Certified Specialist - Midrange Storage Technical Support V3 - IBM Certified Solution Advisor - Tivoli Storage Solutions V3 - IBM Certified Sales Specialist - Power Systems with POWER7 and AIX & Linux V2 - IBM Certified Sales Specialist - Power Systems with POWER7 and IBM i V2 - IBM Certified Sales Expert - Power Systems with POWER7 V2 - IBM Certified Technical Sales Specialist - Power Systems with POWER7 and AIX & Linux V2 - Butterfly Analysis Engine Implementation Professional Show less
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TRT Global Limited
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Melbourne, Australia
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Consulting Engineer
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Mar 2011 - Dec 2012
Designed and implemented information systems to address business opportunities of TRT’s customers. Information systems include IBM System X, System P, IBM Midrange Storage, IBM Tape Libraries and HP Proliant servers. Administrated the following Operating Systems: IBM AIX, VMware ESX/ESXi, MS Windows 2003/2008 Administrated the following Applications: IBM Tivoli Storage Manager, Symantec BackupExec / NetBackup Administrated the following Databases: Microsoft SQL 2005/2008, IBM DB2 9.7 The consulting role involved all aspects from pre-sales, implementation, documentation to hand-over stage. Achievements Include: • Became an IBM Certified Advanced Deployment Professional in IBM Service Management Storage Management V4 • Planned and implemented complex IBM Tivoli Storage Manager V6.x environments • Planned and implemented disaster recovery plans, and scenarios including cold, warm and hot DR solutions. • Documented customer environments – system infrastructure, network design, backup / restore and disaster-recovery. Show less
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JLL
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United States
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Real Estate
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700 & Above Employee
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Project Manager
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Apr 2011 - Jul 2012
Customer facing role using ITIL and Prince2 methodologies to manage and control the delivery of Jones Lang LaSalle projects. The role involved all elements of project planning, execution, change management and control to ensure project success. Continually monitoring project plans to reflect the project’s progress, change, problem resolutions and financial status thus ensuring the project is delivered within the agreed scope. Vendor management with IBM, HP, Avaya, RIM and Riverbed. Achievements include: • Managed many successful projects including: o An upgrade of over 65 Riverbed devices o Blackberry Enterprise Server upgrade o Multifunction device nationwide rollout o Domain and File Server hardware refreshes o Cisco network (routers/switches) refreshes o Data migration projects o Office relocation projects (international, and national) • Self-studied the ITIL Framework, and successfully passed the exam and became ITIL certified Show less
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TRT
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Singapore
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IT Services and IT Consulting
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700 & Above Employee
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Support Services Manager
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Feb 2008 - May 2011
Responsible for the Support Services technical team, which included management of the global service desks, field engineers, and level 2 support engineers situated across APAC, EMEA and Latin America. I managed the overall service desk activities, including the supervisors, acted as a further escalation point, and ownership of the responsibility for all incident management. I reported to the Chief Executive Officer and Chief Technical Services Officer on a periodic basis to discuss strategies to continually improve service delivery to the customers. Achievements include: • Successful in achieving the 97%+ customer SLAs during my tenure as Support Services Manager. Global customers including : o Philips Electronics, Shell Petroleum, Deutsche Telekom AG, T-Systems and LeasePlan. • Successfully restructured the Support Services team from a group of 10 support engineers in Australia, to a team of over 90 service desk engineers, field engineers and level 2 support engineers in various locations around the world. • Sold the largest single-item quote in the company’s history, selling over $1.5M worth of memory kits, bringing in an additional $350,000 of revenue to the business. In addition, I successfully managed the project for memory upgrade of a large number of servers in the Netherlands datacenters. Show less
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Education
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2006 - 2007
Swinburne University of Technology
Diploma, Network Engineering -
2004 - 2005
Yarra Valley Grammar School
VCE
Community
