Managing Director

• Nov 2020 - Present

Director

• Jan 2018 - Nov 2020

● Company Director and General Manager responsible for setting the performance goals of the company and ensuring they are achieved.

General Manager

• Mar 2012 - Jan 2018

● Promoted to the position of General Manager I am responsible for the day to day running of the company which has a turnover in the region of 2 million GBP. My duties include the management of all departments and all 15 staff members.● I produce the company’s annual sales and expenditure budgets and quarterly KPI. I maintain running stock valuations and produce profit margin reports for the company directors.

Operations Manager

• Apr 2009 - Mar 2012

● I switched the companies manual processes and IT setup to a cloud based system running SAGE 200. This resulted in a reduction of the time taken to process sales and purchase orders, accurate stock control information, detailed budgeting/financial reporting and up-to-date analysis of the sales, purchase, manufacture, pricing, margin and customer trend data.● I developed and managed the companies quality control procedures which reduced the dispatch and picking error ratio from 4% to less than 0.3% whilst ensuring over 70% of all orders were dispatched on the same day they were received. I reduced the number of customer complaints from twenty-six in 2009 to just three in 2012.● I achieved & maintained ISO9001-2008 accreditation along with BBA HAPAS certification.● I ensured the company remained compliant with all legal requirements including disposal of waste (hazardous and non-hazardous), environmental permits, transportation, labelling and packaging of dangerous goods, staff training, COSHH, risk assessments, fire safety, data protection, ● I designed and wrote all customer facing documentation which included more than 50 method statements, 100 technical data sheets and 300 safety data sheets. I also produced the company’s internal documentation including COSHH assessments, risk assessments, batch sheets and all ISO controlled process documents.● I entered the company into a national environmental awards competition in which we won the first prize in Environmental Innovation.● I designed created and maintained the company’s three websites. I also setup and maintained the companies Facebook, Twitter, LinkedIn and ESI accounts and designed the company’s brochure.

Production Manager

• Mar 2007 - Apr 2009

● Responsible for the production and warehouse facilities I planned daily production, produced each days manufacturing instructions, managed all raw material/finished goods stock levels and ensured all SOP and POP procedures where being correctly adhered to.● Over a two year period (2007-2009) I reduced the production/warehouse departments spending by over 50% and the company’s overall expenditure by over 25%. In the same period the company saw a 10% increase in turnover and a 20% increase in manufacture output.● I developed new manufacturing processes which resulted in a faster production turn around and reduced the amount of waste produced by 25%. I also reduced the amount of hazardous waste solvents being produced by over 90%.

Office Manager

• Nov 2005 - Mar 2007

● Operating as a ‘sales office only’ company based in Manchester, I was employed by Star Uretech to set-up a brand new chemical manufacturing facility and offices. This involved the selection of suitable premises, purchasing/installing machinery, and equipment, sourcing raw materials and implementing internal process systems.● I designed implemented and maintained all of the company’s internal systems and processes. I achieved this with the use of excel databases, manual T-Card systems and a free to use, basic accountancy software package.

General Manager

• Dec 2002 - Dec 2005

Systems Manager / Assistant Manager

• Apr 2003 - Sep 2005

● I started employment as the Works Manager. My duties included the responsibility for seven members of staff, giving technical support to customers and quality control.● After 12 weeks I was promoted to Assistant manager and given responsibility for the purchase of a half million pound SBA cutting centre and ensuring the company achieved both ISO accreditation and BSI Kite-mark certification. I represented the company in Germany and successfully arranged the installation of the SBA cutting centre. I implemented the administration systems required to obtain ISO accreditation, BSI Kite-mark certification, designed and built a sample for BSI testing and delivered the sample to London in order to oversee the testing and ensure success.● As the company had no methods in place for the monitoring or analysis of performance, I introduced a system of KPI’s, margin and budget tracking, staff training and appraisals.● I designed and implemented a production and installation schedule which removed the problem of delivery dates being missed and enabled me to plan stock requirements and order stock in advance. This improved the level and standard of production, enabled accurate forecasting and improved cash flow.● I secured what was the company’s largest customer by initially writing to introduce myself and request they consider me for future tenders. I visited the company’s chief purchaser to explain the products and service we could provide, personally completed their quote and upon successfully securing the order I made the changes to ensure we could meet the new increased demand. This included the hiring of new staff and a higher standard of staff training implemented by myself.

Administration / IT assistant

• May 2002 - Apr 2003

● As a new company, I was offered a twelve month contract to assist in setting up the IT infrastructure and internal processes. My duties included the purchase, set-up and network of computer systems. I designed and created a large customer database for tracking the accounts and personal details of over three thousand customers.● My other duties included working alongside the company’s solicitor, interviewing potential customers, banking all daily repayments, inputting ledger details onto the sage line 100 system, assisting in balancing the month end figures and I created a manual book-keeping system for the company’s finances.● I designed all the publicity leaflets and posters for the companies launch event.● I was responsible for the opening and locking up of the office.

Fabricator / Stock control

• Aug 1999 - Apr 2002

● My duties included the production and installation of UPVC windows, doors and conservatories, stock control and handling all incoming deliveries. I specialised in the fabrication of non-standard products including arched and shaped designs. This involved the calculating of accurate angles and dimensions.● I was responsible for the opening and locking up of the factory. ● My duties included the production and installation of UPVC windows, doors and conservatories, stock control and handling all incoming deliveries. I specialised in the fabrication of non-standard products including arched and shaped designs. This involved the calculating of accurate angles and dimensions.● I was responsible for the opening and locking up of the factory.

Fabricator

• Oct 1993 - Aug 1999

● I served a five year apprenticeship in the production of UPVC Conservatories and aluminium roofs. My duties included the fabrication of UPVC frames and aluminium roofs, entering data onto a CAD system, serving customers on the trade counter and inputting sales orders. ● I served a five year apprenticeship in the production of UPVC Conservatories and aluminium roofs. My duties included the fabrication of UPVC frames and aluminium roofs, entering data onto a CAD system, serving customers on the trade counter and inputting sales orders.