Experience

Diverse Facility Solutions

• United States
• Facilities Services
• 1 - 100 Employee

• Director of Customer Experience

  • Feb 2022 - Present

  Oversee interdepartmental relationships to ensure partnership and implementation of improvements to the customer experience in all areas of the International Arrivals Facility (IAF). Collaborate with Port of Seattle officials and vendors to utilize feedback and develop programs effective for improved customer experience. Direct and coach managers, supervisors and leads on all shifts. Assure that staff professional development and training needs are assessed and appropriately supported. Recommend hiring, issue disciplinary action, discharge, assign work, motivate, train and conduct performance evaluations. Manage the development and tracking of the contract’s budget. Show less



KLDPR Enterprises

• Atlanta, Georgia, United States

• Senior Facilities and Contract Manager

  • May 2020 - Feb 2022

  Delegate, assign and oversee all facilities maintenance projects and manage personnel Monitor contracts to determine compliance. Develop contract specifications for supplier goods and services Generate plans, acquire materials, and schedules services for facilities activities Delegate, assign and oversee all facilities maintenance projects and manage personnel Monitor contracts to determine compliance. Develop contract specifications for supplier goods and services Generate plans, acquire materials, and schedules services for facilities activities



Boeing

• United States
• Aviation & Aerospace
• 700 & Above Employee

• Facilities and Asset Management Sr. Analyst

  • Oct 2017 - May 2020

  Monitors existing complex contract(s) to determine compliance. Develops contract specifications for supplier goods and services and relevant documents. Interacts with suppliers and buyers. Generates plans, acquires materials, and schedules services for facilities activities. Creates and deploys schedules based on system, customer, and regulatory requirements. Communicates with internal and external suppliers and customers to coordinate scheduled activities. Leads or participates in meetings with other organizations such as SHEA, S & MP, Document Control, Legal, Security and Fire, IT) to create and validate processes. Uses project management tools and industry-recognized concepts to develop scope of work, budget, and schedules to achieve desired outcomes on time and within budget. Defines, designs, and plans the project. Delivers process training and supports the creation of training materials. Coordinates with internal training organizations and outside vendors as applicable. Show less

• Facilities Analyst/Lean Practitioner

  • Aug 2014 - Oct 2017

  Monitors existing contracts to determine compliance as directed. Develops contract specifications for supplier goods and services and relevant documents. Interacts with suppliers and buyers. Generates plans, acquires materials, and schedules services for facilities activities. Communicates with internal and external suppliers and customers to provide information regarding adherence to scheduled activities.With supervision and in a limited role, provides technical support, training, and troubleshooting assistance for various facilities systems or processes. Ensures that configuration control is maintained for data, processes, equipment, and documents. Supports efforts to resolve business operation problems. Show less

• 787 Employee Development Specialist

  • Aug 2012 - Aug 2014

  Designs, develops and delivers course content and instructional materials for established learning objectives. Tests delivery environment and establishes system access requirements. Conducts customer workplace coaching sessions to improve individual or group performance. Assists in conducting a performance needs analysis and identifies performance improvements. Maintains curriculum and courseware.



Boeing

• United States
• Aviation & Aerospace
• 700 & Above Employee

• Facilities Manager Level K

  • Nov 2010 - Feb 2012