Experience

Office Communications

• United States
• Telecommunications
• 1 - 100 Employee

• Project Manager

  • Jun 2023 - Present

  As a OneTalk Project Manager, my role typically involves the setup and configuration of the OneTalk system, which is a unified communications solution offered by Verizon. The implementation process focuses on deploying the OneTalk system within a business or organization, ensuring its smooth integration and functionality. Common tasks involved in OneTalk implementation: -Requirement Gathering -System Configuration -Network Readiness -Hardware Installation -User Training and onboarding -Testing and Quality Assurance -Ongoing support We aim to seamlessly integrate the OneTalk system into an organization's communication infrastructure, enabling efficient and effective unified communications and collaboration across various channels, such as voice, messaging, and video. Show less



DTS Technology LLC

• IT Services and IT Consulting
• 1 - 100 Employee

• Onetalk customer support

  • Jun 2022 - May 2023

  As a onetalk support, I am responsible for providing assistance and resolving issues related to the Onetalk communication platform. Onetalk is a service offered by telecommunications companies that allows businesses to integrate their phone systems with various devices and applications, such as mobile phones, computers, and tablets.Primary tasks include: - Customer Support-Issue Resolution-Account Management-Training and Guidance-Documentation-CollaborationOverall, the role of an Onetalk support representative involves ensuring customer satisfaction by promptly addressing their concerns, resolving technical issues, and providing guidance on the effective use of the Onetalk platform. Show less

• Onetalk Implementation Specialist

  • Jan 2022 - May 2023

  As a OneTalk implementation specialist my job typically involves the setup and configuration of the OneTalk system, which is a unified communications solution offered by Verizon. The implementation process focuses on deploying the OneTalk system within a business or organization, ensuring its smooth integration and functionality.Common tasks involved in OneTalk implementation:-Requirement Gathering-System Configuration-Network Readiness-Hardware Installation-User Training and onboarding-Testing and Quality Assurance-Ongoing support We aim to seamlessly integrate the OneTalk system into an organization's communication infrastructure, enabling efficient and effective unified communications and collaboration across various channels, such as voice, messaging, and video. Show less



RingCentral

• United States
• IT Services and IT Consulting

• RingCentral Expert

  • Jan 2020 - Jan 2021

  I am a knowledgeable RingCentral Support who possesses expertise in troubleshooting various aspects of the platform. They offer assistance across multiple channels, including phone, email, and chat, ensuring customers receive prompt and reliable support. Whether customers encounter problems with call quality, setup and configuration, integration with other systems, or any other technical challenges, I am equipped to address their concerns. Our team is committed to delivering high-quality support, resolving issues efficiently, and minimizing downtime for businesses relying on RingCentral's communication solutions. In addition to reactive troubleshooting, I also offer proactive guidance, best practices, and recommendations to optimize the platform's performance and maximize its features. I work closely with customers, understanding their unique requirements, and providing tailored solutions to meet their communication needs. Show less



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Comcast Technical Support & Sales Representative

  • Jan 2018 - Jan 2019

  I provide technical assistance and support to customers of Comcast, a leading telecommunications and media company. My primary responsibility is to help customers resolve issues related to Comcast's products and services, such as cable TV, internet, and phone services. I am well-versed in troubleshooting common technical problems faced by customers. I handle inquiries and complaints through various communication channels, including phone, chat, and email. Their goal is to diagnose and resolve technical issues promptly, ensuring customer satisfaction and minimizing service disruptions. Show less