Experience

B2Lead

• United States
• Advertising Services
• 1 - 100 Employee

• Lead Delivery Associate

  • Dec 2021 - Present



N.Rich

• Finland
• Software Development
• 1 - 100 Employee

• ABM | Digital Marketing Advocate

  • Aug 2021 - Dec 2021

  Identify target accounts | develop personalized marketing programs for each account | Highlights features and benefits of N.Rich ABM platform, build awesome relationships and have fun :) Identify target accounts | develop personalized marketing programs for each account | Highlights features and benefits of N.Rich ABM platform, build awesome relationships and have fun :)



Valor Global

• United States
• Outsourcing and Offshoring Consulting
• 400 - 500 Employee

• Quality Assurance Analyst

  • Feb 2021 - Aug 2021

  Evaluating, monitoring, and reviewing programs, processes, documentation, and files to ensure compliance with internal company requirements and/or government regulations. Functions include: Ensuring corrective actions on exceptions and problems; Designing and conducting training programs; and reviewing areas of opportunity and recommending standards, policies, and procedures to improve performance. Evaluating, monitoring, and reviewing programs, processes, documentation, and files to ensure compliance with internal company requirements and/or government regulations. Functions include: Ensuring corrective actions on exceptions and problems; Designing and conducting training programs; and reviewing areas of opportunity and recommending standards, policies, and procedures to improve performance.



VXI Global Solutions, LLC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Account Associate

  • Sep 2019 - Nov 2020

  Design and implement customer retention strategies to increase loyalty and retain/win back their business. Analyze customer feedback, negotiate with clients/customers, implement retention/win-back strategies. Design and implement customer retention strategies to increase loyalty and retain/win back their business. Analyze customer feedback, negotiate with clients/customers, implement retention/win-back strategies.



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Marketing Automation Specialist

  • Jan 2018 - Jul 2018

  Review campaign logic maps with the Campaign Manager and ensure that all underlying technical requirements for developing execution flowcharts are met. These include: Audience selection | Electronic response routing to sellers and agencies | Campaign communication schedule, adapt, optimize, and test flowcharts based on campaign requirements | Obtain quick counts to gather basic campaign performance data. Review campaign logic maps with the Campaign Manager and ensure that all underlying technical requirements for developing execution flowcharts are met. These include: Audience selection | Electronic response routing to sellers and agencies | Campaign communication schedule, adapt, optimize, and test flowcharts based on campaign requirements | Obtain quick counts to gather basic campaign performance data.



Harte Hanks

• United States
• Advertising Services
• 700 & Above Employee

• Operations Supervisor | Market Research

  • Jun 2016 - Dec 2017

  Managed a team of Market Researchers. Responsible for coaching, reporting, other administrative tasks, improving operating processes, and reporting to upper management.

• Quality Assurance Analyst | Market Research

  • Oct 2013 - May 2016

  Responsible for auditing and monitoring the production process to ensure that data about companies' products/services and future technology trends are collected accurately.

• Market Research Analyst

  • Jul 2010 - Sep 2013

  Collects and studies information about companies' products/services and future technology trends.