Experience

SHOP LUNE
• India
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee
• Store Manager

  • Jul 2022 - Present

PlanetSpark
• India
• E-Learning Providers
• 700 & Above Employee
• Public Speaking Expert

  • May 2022 - Jul 2022


Bombay Closet Cleanse

• Retail Store Manager

  • Jul 2021 - Apr 2022

  Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations. Managed events and pop-ups of over 300 customers. Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks. Organized new stock for floor placement. Mentored employees and instructed on management of complicated sales, complex issues and difficult customers. Taught junior employees how to meet operational and sales goals with proactive strategies. Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage. Contributed to merchandising ideas at team meetings to increase sales. Managed special store projects to improve store-wide processes and operations. Contributed towards the social media platforms and boosted followers. Boosted company sales by developing and implementing strategic marketing approaches. Show less



The Bombay Home Company

• India
• Hospitality
• 1 - 100 Employee

• Client Services Executive

  • Feb 2021 - Jul 2021

  Managed multiple projects and tasks simultaneously while managing client expectations. Maintained strong rapport with existing clients and interacted with potential clients. Established business challenges and came up with successful solutions to fix issues. Followed up on client leads, managed client applications and onboarded new clients. Maintained client files, compiled reports and organized company resources. Made frequent calls and visits to build and strengthen client relationships. Reported complex client issues, questions and needs to management. Managed client complaints with high level of professionalism and competence. Attended to daily client service requests and provided support. Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental. Provided end-of-month audits of resort to upper management as required. Show less