Experience

Blazon Trims & Packaging Ltd.

• Bangladesh
• Retail Apparel and Fashion
• 1 - 100 Employee

• Manager (Product Development & CS)

  • Sep 2022 - Present

• Customer Service Manager

  • Mar 2018 - Present

  > Responsible for tracking orders which are received from customer. > Arrange the shipping documents and pass to the commercial department to get permission on export.> Follow up on time raw material receiving in accordance to the orders.> Make sure the delivery to the customers as per required LT (Lead Time).> Follow up on payment receiving on each consignments.> In some special case working for the product development as per buyer requirement.> Authorized for factory administrative work as well according to the management guidance. Show less



Blazon Labels

• Customer Service Executive

  • Jan 2017 - Feb 2018

  • Effectively supervised day-to-day front-end operations of a busy customer service department.• Hired, trained, and mentored top customer service agents and front-end staff.• Implemented ambitious customer satisfaction goals, and better-enabled customer service staff members to effectively meet them.• Created, edited, and altered customer service strategies and procedures in Agile manner to best deliver a satisfying experience for all store customers.• Managed and updated the customer loyalty program. Show less

• Production Coordinator

  • Aug 2015 - Dec 2016