Miyoko KIKUKAWA
Examinations Assistant at The University of Auckland English Language Academy- Claim this Profile
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English Native or bilingual proficiency
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Japanese Native or bilingual proficiency
Topline Score
Bio
Credentials
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Excel 2016 Essential Training
LinkedInMar, 2022- Oct, 2024
Experience
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The University of Auckland English Language Academy
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New Zealand
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Education Administration Programs
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1 - 100 Employee
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Examinations Assistant
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Oct 2020 - Present
• Assist with exam registration and planning procedures including entering, retrieving and merging data on all applicable systems pertinent to the examinations administered (ie. IWAS, IAM, ORS, ConnectPlus, Pearson Vue Support Services, Pearson Connect etc) • Help with the scheduling of all examinations • Maintain accurate records in all stock control documents as required • Assist with maintaining accurate examiner record keeping as required • Ensure security of test material, test day operation, and test integrity at all times as stipulated by the test stakeholders in their manuals/service level agreements. • Assist with test day staffing and room bookings and speaking apportionment • Update test day numbers • Invigilate tests as rostered or required • Prepare relevant examination reports post test • Assist candidates with candidate applications where required • Prepare / send test results • Take part in ongoing review of examination procedures and policies • Maintain security of test material, test day operation, and test integrity at all times • Respond to customer emails/phone calls • Familiarity and strict adherence to operational standards, as outlined in exams policy documents and other exams guidelines for all exams administered by ELA • Assist with the ordering, receipt and control of sufficient examination administrative documents and training material • Oversee and check examination materials prior to exams commencing where required • Take part in quarterly stock take and materials check • Maintain secure records in accordance with policies • Ensure that all policies and compliance requirements are followed for each of the test partners • Participate in annual audits • Put adequate and appropriate measures are in place to ensure high levels of security and customer satisfaction are maintained at all times • Identify areas for improvement in the customer’s journey and provide feedback to the Examinations Manager Show less
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- Freelance
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Auckland, New Zealand
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Freelance translator
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May 2014 - Nov 2020
-Translate a variety of documents from Japanese to English, as well as English to Japanese -Use my knowledge of both languages to provide sensitive and accurate translation -Proofread and edit final translated versions -Translate a variety of documents from Japanese to English, as well as English to Japanese -Use my knowledge of both languages to provide sensitive and accurate translation -Proofread and edit final translated versions
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Groundfix
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New Zealand
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Construction
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1 - 100 Employee
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Administration Assistant
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Mar 2019 - Dec 2019
Duties: • Conducted general administration duties, including travel and accommodation bookings, logistics, photocopying and scanning, filing, archiving and document destruction • Assisted with maintaining health and safety, quality and environment documentation/records and office and site filing folders • Assisted with company prequalification documents and any other required applications • Engaged in company fleet vehicle and plant management • Maintained staff contact databases and trade qualification details • Arranged training courses, site inductions, drug and alcohol tests, pre-employment/annual medical tests and hearing tests • Created and maintained filing system for correspondence and key supplier/lifting gear list maintenance • Ordered and issued Personal Protective Equipment • Conducted reception duties, including receiving calls, taking messages and catering to booking and stationery orders • Organised corporate functions • Conducted initial screening for job applicants • Helped set up purchase orders for equipment pick-up and drop-off • Carried out data entry Key Achievements: • Streamlined process to collect Health and Safety documents from site and record on spreadsheet and file in a timely manner • Reduced costs, improved efficiency and ensured compliance across an entire fleet operation Show less
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Massey University
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New Zealand
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Higher Education
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700 & Above Employee
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Foreign Language Advisor
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Jan 2019 - Mar 2019
• Provided pastoral care to Japanese students attending Massey University short courses • Answered enquiries from the students • Alerted Accommodation & Welfare Advisor about any concerns regarding the wellbeing of the students • Coordinated with short course team to address issues raised by the students • Handled the emergency phone calls from the students including after hours • Provided information and/or assistance to students on visits to doctor, hospital, dentist etc. as required • Responded effectively to critical incidents involving the Japanese students • Ensured short course team is fully apprised of any high-risk issues arising from work with students Show less
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Juken New Zealand (JNL)
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New Zealand
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Wholesale Building Materials
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1 - 100 Employee
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Secretary
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Sep 2015 - Oct 2018
Provided general and secretarial support to senior managers in a fast-paced environment; made travel arrangements; engaged in fleet management; created HR reports Duties: • File and database management • Prepared reports for Health and Safety manager and Human Resources manager • Liaised with clients, suppliers and other staff • Planed and organised meetings • Booked meeting rooms, conference calls, restaurants • Reception duties, managed phone calls and correspondence (e-mail, letters, packages etc.) • Tracked stocks of office supplies and placed orders when necessary. • Maintained and enhanced office working environment • Managed purchases, returns, gifts, invitations and other expenses • Conducted research • Coded invoice Key Achievements: • Reduced travel cost for approximately $10,000 per year • Streamlined the sales system to answer phone calls efficiently Show less
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Language Hub Ltd
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New Zealand
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Education Administration Programs
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1 - 100 Employee
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Japanese Teacher
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Jul 2014 - Jan 2016
Duties• Devised and prepared materials for student lessons• Organised social and cultural activities for students and staff; provided marking and feedback.• Worked cooperatively with other teachers to develop and share curriculum strategiesKey Achievement:• Increased the number of students in Japanese language course from 2 to 35• Identified student needs and created Japanese language curriculums for courses of all levels
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Temporary Receptionist
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Sep 2015 - Oct 2015
• Greeted customers courteously, catered to their needs and resolved complaints• Oversaw maintenance of reception and waiting areas• Liaised with suppliers, clients and other stakeholders• Carried out administrative duties
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EX11
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Auckland, New Zealand
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Temporary Administrative Assistant
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Nov 2014 - Dec 2014
• Interpreted and translated from Japanese to English and vice versa as required for projects such as annual reports • Produced documents, briefing papers, reports and presentations • Provided administrative support to management staff • Interpreted and translated from Japanese to English and vice versa as required for projects such as annual reports • Produced documents, briefing papers, reports and presentations • Provided administrative support to management staff
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Doshisha University
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Japan
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Higher Education
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100 - 200 Employee
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Teaching Assistant
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Apr 2011 - Mar 2012
• Met with supervisors to discuss students’ grades; complete required grade-related paperwork• Notified instructors of errors and problems with assignments• Ordered and obtained materials for classes• Prepared and proctored examinations
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Research Assistant
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Apr 2010 - Mar 2011
• Searched for scholarly literature relevant to research projects• Copied articles, ordered additional texts and formulated bibliographies• Performed clerical work and record keeping• Assisted with preparing presentations about research results for professional and academic conferences• Communicated research results
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Student Assitant
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Apr 2009 - Mar 2010
• Assisted students in academic matters• Counselled and instructed students on college procedures and processes• Performed administrative duties relating to student programs• Handled and responded to student inquiries• Processed student admission forms
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Education
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2008 - 2012
Doshisha Graduate School
PhD course upon earning all required credits, History -
2006 - 2008
Doshisha Graduate School
Master's degree, History -
2002 - 2006
Doshisha University
Bachelor of Arts - BA, History
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