Experience

DT2 Hospitality Solutions, LLC
• Business Consulting and Services
• 1 - 100 Employee
• Task Force

  • Dec 2021 - Present

Home2 Suites by Hilton
• United States
• Hospitality
• 700 & Above Employee
• Front Office Supervisor

  • Jun 2021 - Dec 2022


Marlow's Tavern

• United States
• Restaurants
• 100 - 200 Employee

• Server/Expeditor/Trainer

  • Mar 2013 - Dec 2020

  •Provide exceptional customer service ensuring that all guests have an enjoyable dining experience •Communicate food/drink orders between the front and the back of the house; leading the wait staff and the cooks making sure food is prepared and delivered in a timely/professional manner •Maintain all funds in registers to ensure accurate closing at the end of the shift •Engage in ongoing training with coworkers to ensure their best foot is always put forward; engaging in ongoing training initiatives. •Teach new employees essential information such as restaurant history, menu memorization, ingredients in each dish with a huge emphasis on customer service Show less



Curry Honda

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Business Development Associate/Customer Relations Assistant

  • Oct 2014 - Jan 2017

  •Communicates effectively with internet customers and prospects providing thorough knowledge of all dealerships products and services •Maintains ongoing customer database to capture repeat business •Schedule all appointments for customers to visit dealership and appointments for all service department visits •Handle all inbound/outbound calls quickly and effectively; follow up with customers to increase dealership traffic •Resolve customer complaints alongside the Customer Relations manager Show less



Carino's Italian

• Restaurants
• 1 - 100 Employee

• Bartender/Manager

  • Aug 2007 - Mar 2013

  •Interacted with customers, preparing alcohol and non-alcohol beverages orders •Assessed customers’ needs and preferences and made recommendations •Maintained a safe, secure and healthy environment by establishing, following and enforcing sanitation standards and procedures •Accomplished restaurant human resource objectives by recruiting, training, scheduling, coaching and disciplining employees •Communicated job expectations by planning, monitoring, and reviewing job contributions ensuring that each team member was working efficiently Show less



T.G.I. Fridays

• United Kingdom
• Hospitality

• Trainer/ Shift Manager

  • Mar 2005 - Sep 2009

  •Provided exceptional customer service to all guests •Scheduled shifts and provided training to all employees, specifically new employees •Supervised the execution of and oversaw all kitchen operations, ensuring restaurant standards of quality and service were met •Successfully resolved guest complaints and employee relations •Provided exceptional customer service to all guests •Scheduled shifts and provided training to all employees, specifically new employees •Supervised the execution of and oversaw all kitchen operations, ensuring restaurant standards of quality and service were met •Successfully resolved guest complaints and employee relations