Miyahana Dwirahayu

Commercial Excellence Manager at Sampingan
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Contact Information
us****@****om
(386) 825-5501
Location
ID

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Experience

    • Indonesia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Commercial Excellence Manager
      • Jun 2021 - Present

      Improve E2E client experience; Improve commercial processes and their alignment with other departments; Drive E2E data streamlining across functions (i.e. commercial, operational, and financial) to provide reliable & meaningful data; Take part in commercial team structure revamp; Oversee adoption, impact, and standard of implementation of the initiatives; Ensure constant feedback loop among all stakeholders; Provide commercial reports

    • CEO Office - Business Specialist
      • Mar 2020 - Jun 2021

      Revamped sales process by adopting some important concepts i.e. Lifecycle marketing, ideal client profile (ICP), user persona, and Account-Based Marketing (IBM); Set up Net Promoting Score (NPS) to measure client experience and feedback system; Carried out special projects and task forces e.g. pra-kerja project, relawan project, Instagram account acquisition project, training center partnership project, early wage access project

    • Indonesia
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Operation Associate
      • Nov 2019 - Mar 2020

      Improving and ensuring seamless operational flow between functions including sourcing, warehousing, sales, service delivery, and finance; Responsible for establishing, monitoring, and improving partnership between the company and warehousing and delivery services; Coordinating with Technology Team to develop a Management System to be used in all operational activities; Planning and monitoring operational budget. Improving and ensuring seamless operational flow between functions including sourcing, warehousing, sales, service delivery, and finance; Responsible for establishing, monitoring, and improving partnership between the company and warehousing and delivery services; Coordinating with Technology Team to develop a Management System to be used in all operational activities; Planning and monitoring operational budget.

    • Indonesia
    • Government Administration
    • 500 - 600 Employee
    • Independent Consultant
      • Nov 2018 - Jan 2019

      Designing Work Programs for Industry 4.0 Roadmap: Making Indonesia 4.0. Making Indonesia 4.0 was launched by the President of the Republic of Indonesia (Joko Widodo) consisting of 10 national priorities involving all ministries, industries, government and (public) academic institutions in Indonesia. In charge of 3 out of 10 national priorities, which were Redesign Industrial Zones, Empower SMEs, and Build Nationwide Digital Infrastructure. The responsibilities included moderating FGD among experts, industrial players, and the government; analysing and extracting FGD results into several key initiatives and programs; as well as identifying parties involved and general schedule for every program; final report.

  • Freelance
    • Greater Jakarta Area, Indonesia
    • Business Analyst
      • Feb 2018 - Aug 2018

      1. Ministry of Public Works and Public Housing – Identification of Society Participation in Providing Housing for Low-Income Community 2. Ministry of Trade – Revision of Government Regulations (Peraturan Pemerintah) No.42 Year 2007 about Franchising and all its Ministerial Regulations (Peraturan Menteri) 1. Ministry of Public Works and Public Housing – Identification of Society Participation in Providing Housing for Low-Income Community 2. Ministry of Trade – Revision of Government Regulations (Peraturan Pemerintah) No.42 Year 2007 about Franchising and all its Ministerial Regulations (Peraturan Menteri)

    • Indonesia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Business Analyst
      • Aug 2015 - Jul 2016

      Analyzing and improving the fleet management of our client through several functions including utilization and productivity optimization, breakdown and maintenance management, fuel management, HSE (Health, Safety, and Environment) management, accident management, and driver management. Analyzing and improving the fleet management of our client through several functions including utilization and productivity optimization, breakdown and maintenance management, fuel management, HSE (Health, Safety, and Environment) management, accident management, and driver management.

    • Indonesia
    • Higher Education
    • 700 & Above Employee
    • Laboratory Assistant
      • May 2014 - Aug 2015

      Working at Laboratory of Industrial System Planning and Optimisation as Laboratory Assistant. Responsible for handling and assist courses such as Probabilistic Theory, Industrial Statistics, Inventory System, Quality Assurance and Control, Introduction of Industrial Engineering, and Practicum for Integrated System Design. Working at Laboratory of Industrial System Planning and Optimisation as Laboratory Assistant. Responsible for handling and assist courses such as Probabilistic Theory, Industrial Statistics, Inventory System, Quality Assurance and Control, Introduction of Industrial Engineering, and Practicum for Integrated System Design.

    • United States
    • Oil and Gas
    • 700 & Above Employee
    • Supply Chain Management Intern
      • Jun 2014 - Jul 2014

      On Job Training Program | Marine Division Conducting Cost Calculation and Analysis of Kalimantan Operation Integrated Fuel Supply and Handling. The cost structure included the cost of fuel purchasing and storing, fuel loss, human resources, HSE (Health, Safety, and Environment) facilities, office, operational, and insurance. On Job Training Program | Marine Division Conducting Cost Calculation and Analysis of Kalimantan Operation Integrated Fuel Supply and Handling. The cost structure included the cost of fuel purchasing and storing, fuel loss, human resources, HSE (Health, Safety, and Environment) facilities, office, operational, and insurance.

    • Indonesia
    • Wholesale Building Materials
    • 700 & Above Employee
    • Production Intern
      • Jun 2013 - Jun 2013

      On Job Training Program | Production Division On Job Training Program | Production Division

Education

  • University of Warwick
    Master of Science (M.Sc.), Supply Chain and Logistics Management
    2016 - 2017
  • Institut Teknologi Bandung (ITB)
    Bachelor's degree, Industrial Engineering
    2011 - 2015
  • SMA Negeri 1 Bogor
    Science
    2008 - 2011
  • SMP Negeri 1 Bogor
    2005 - 2008

Community

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