Experience

UnitedMasters

• United States
• Musicians
• 200 - 300 Employee

• Distribution Operations Specialist

  • Sep 2023 - Present



GOAT Group

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Operations Support Specialist

  • Nov 2022 - Aug 2023



Tradesy

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Trust and Community Specialist II

  • Feb 2022 - Aug 2022

  Review a high volume of user accounts, recently listed items, and completed transactions to ensure users are within Community Guidelines, Monitor Community messages for Violations Communicate with users via email regarding payment-related issues, authenticity concerns, account status, and other trust-related matters Review account history and research suspicious patterns or unusual/ fraudulent activity, Review items flagged by our users for authenticity concerns or inaccurate… Show more Review a high volume of user accounts, recently listed items, and completed transactions to ensure users are within Community Guidelines, Monitor Community messages for Violations Communicate with users via email regarding payment-related issues, authenticity concerns, account status, and other trust-related matters Review account history and research suspicious patterns or unusual/ fraudulent activity, Review items flagged by our users for authenticity concerns or inaccurate descriptions Work with internal teams to provide product feedback and help develop new tools and features to continuously improve the integrity of our marketplace, Review chargeback initiated claims and prepare documentation packets for our payment processor.

• Tier 2 Member Care Specialist

  • Aug 2020 - Feb 2022

  Handle inbound and outbound calls as well as chats and emails, Address customer inquiries in a timely manner, Personal shop items for customers, Work closely with carriers to handle missing package claims, Give accurate information to customer complaints and inquiries, Train new employees Report bugs to tech departments, Assist customers with placing orders, Handle payments and refunds as well as billing and security, Identify fraud-related purchases and report them to the proper departments.

• Apprentice

  • Dec 2021 - Jan 2022

  Intro to Louis Vuitton Authentication



HelloFresh

• Germany
• Consumer Services
• 700 & Above Employee

• Customer Service Agent

  • Mar 2018 - Aug 2020

  Handle inbound and outbound calls as well as chats and emails Address customer inquiries in a timely manner, Update customer orders and accounts, Give accurate information to answer customer complaints or questions, Troubleshoot, Direct customer feedback to appropriate departments, train new employees Handle inbound and outbound calls as well as chats and emails Address customer inquiries in a timely manner, Update customer orders and accounts, Give accurate information to answer customer complaints or questions, Troubleshoot, Direct customer feedback to appropriate departments, train new employees



ALDO SHOES

• United States
• Retail
• 100 - 200 Employee

• Lead Cashier/ Sales Associate

  • Aug 2017 - Jan 2018



Public Storage

• Real Estate
• 700 & Above Employee

• Customer Service Representative

  • Sep 2016 - Mar 2017