Experience

Trafford College

• United Kingdom
• Education Administration Programs
• 100 - 200 Employee

• Beauty Therapy Student

  • Jul 2022 - Present



wagamama

• United Kingdom
• Food and Beverage Services
• 700 & Above Employee

• FOH

  • Jan 2022 - Present



River_Mcr

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Sales And Marketing Associate

  • Jan 2022 - Present



Marks and Spencer

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Assistant

  • Oct 2021 - Dec 2021

  • Receiving, unpacking and arranging new shipments from suppliers and vendors • Arranging and labelling goods in the display shelves • Assisting customers in finding the products they’re looking for • Processing customer payments at the checkout point/till • Addressing customer complaints and inquiries • Providing shopping advice and recommendations to customers • Cleaning and rearranging the store after hours • Collaborating with other team members to keep the sales floor area clean and organised at all times Show less



Dive Bar & Grill

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Server

  • Jun 2021 - Nov 2021

  • Delivering guest drinks effectively and quickly within a great time limit • Memorised entire menu in preparation for guest questions and allergen queries • Communicated with colleagues and guests to ensure the job is done correctly and effectively for both workers and guests. • Inhabiting the skill to stand for long periods of time and to be quick on my feet. • Provided excellent customer service and created meaningful but professional bonds with customers so they feel comfortable and at ease. • Maintained high level enthusiasm and energy as well as immaculate standar Show less



Tru Street

• United Kingdom
• Restaurants

• Food and Beverage Server

  • Oct 2020 - Dec 2020

  • Memorised customer food and drink orders and effectively liaised with back of house staff to deliver the order in a timely manner. • Explained how various menu items are prepared, described ingredients as well as cooking methods increasing customer satisfaction. • Processed food and drink orders through the in-house POS ordering system, ensuring detailed and accurate order information was received by the kitchen. • Provided excellent customer service and menu knowledge to guests ensuring customers had a detailed understanding of the full menu offering. • Maintained impeccable standards of personal presentation, delivering an optimal customer service experience. • Prepared table cheque and processed cash and card payments with accuracy. • Presented menus to customers and answered questions about menu items, made note of any dietary requirements and made recommendations upon request. Show less



Manchester United

• Spectator Sports
• 700 & Above Employee

• Front Of House Waitress

  • Feb 2019 - Mar 2020

  • Provided excellent customer service and menu knowledge to guests ensuring customers had a detailed understanding of the full menu offering. • Worked in VIP area managing service for a designated box. • Maintained up to date knowledge of a dynamic and ever evolving menu. • Processed food and drink orders through the in-house POS ordering system, ensuring detailed and accurate order information was received by the kitchen. • Informed customer of serving time and other necessary notice such as availability and possible allergens. • Confirmed reservations and ushered customers to allocated seats. • Paid attention to the body language of customers and proactively asked if customers wanted refills or dessert. • Maintained high levels of presentation, hygiene and enthusiasm. • Used effective people management and organisational abilities to plan when to get appetisers, main courses and desserts out before kick off and during half-time. Show less



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Customer Care Assistant

  • Oct 2018 - Jan 2019

  • Ensured impeccable standards of cleanliness were maintained at all times. • Assisted the Crew Members in serving customers. • Adhered to safety and sanitation regulations by maintaining the cleanliness of work areas and appliances. • Maintained high levels of energy while working in a fast-paced • environment. • Emptied all rubbish bins then efficiently and hygienically disposed of all kitchen waste increasing overall food safety standards. • Cleared and cleaned all service, floor, preparation and eating areas, utensils, and equipment according to appropriate hygiene standards. • Completed jobs efficiently and independently in a busy environment. • Performed all duties in line with appropriate health and safety protocols leading to a reduction in critical safety incidents. Show less