Michalis Giatsellis
Store Admin Manager at Pocket Geek Tech Repair- Claim this Profile
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Bio
Credentials
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Certified Vocational Evaluation Specialist (CRC)
I.E.K PASTEROct, 2009- Sep, 2024
Experience
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Pocket Geek Tech Repair
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Retail
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1 - 100 Employee
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Store Admin Manager
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Dec 2022 - Present
As a store manager in a tech repair shop, I lead a team of skilled technicians in delivering exceptional repair services and customer support. With over 10 years of experience in the industry, I have a deep understanding of the technical aspects of repair and the business acumen needed to manage a successful repair shop. My focus is on driving sales, improving operational efficiency, and delivering the best possible service to our customers. - Manage day-to-day operations of a tech repair shop, including inventory management, customer service, and staff management. - Develop and implement strategies to drive sales and increase customer satisfaction. - Hire, train, and manage a team of tech repair specialists, ensuring they have the tools and resources needed to provide high-quality repairs and exceptional customer service. - Monitor repair orders and ensure repairs are completed in a timely and efficient manner, while maintaining high quality standards. - Collaborate with vendors to ensure timely delivery of parts and supplies, and maintain accurate inventory levels. - Analyze sales and repair data to identify trends, opportunities, and areas for improvement, and make data-driven decisions to improve shop performance. - Develop and maintain relationships with customers, ensuring their needs are met and issues are resolved in a timely and satisfactory manner. - Stay up-to-date with the latest technology trends and repair techniques, and implement new processes and tools to improve repair quality and efficiency. - Maintain a clean and organized shop, ensuring a safe and welcoming environment for both customers and staff. - Adhere to company policies and procedures, and uphold the company's values of honesty, integrity, and quality service. Show less
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Microsearch Laboratories Ltd
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United Kingdom
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Food & Beverages
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1 - 100 Employee
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Sample Administrator
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Feb 2020 - Oct 2021
I was responsible for following the established standard operating procedures for sample handling and record keeping. - Received and triaged samples. - Assign each sample an accession number and create a sample chart. - Enter the client's sample information into the LIMS database. - Label the sample with the right test. - Adhere to quality control policies and document all quality control activities. I was responsible for following the established standard operating procedures for sample handling and record keeping. - Received and triaged samples. - Assign each sample an accession number and create a sample chart. - Enter the client's sample information into the LIMS database. - Label the sample with the right test. - Adhere to quality control policies and document all quality control activities.
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Gadgets Fix
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United Kingdom
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1 - 100 Employee
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Store Administrator
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Jan 2018 - Jan 2020
- Plan and coordinate administrative procedures and systems and devise ways to streamline processes. - Assess staff performance and provide coaching and guidance to ensure maximum efficiency. - Ensure the smooth and adequate flow of information within the company to facilitate other business operations. - Manage schedules and deadlines. - Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints. - Monitor costs and expenses to assist in budget preparation. - Oversee facilities services, maintenance activities and trades-persons. - Organise and supervise other office activities (recycling, renovations, event planning etc.). - Ensure operations adhere to policies and regulations. - Keep abreast with all organisational changes and new business development efforts. Show less
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Education
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2018 - 2022
University of Bradford
Undergraduate, Forensic and Medical Science
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