Experience

CreateMe

• United States
• Software Development
• 100 - 200 Employee

• Implementation Analyst I

  • Sep 2022 - Present

  Facilitating seamless cross-functional collaboration by proficiently communicating with clients and diverse internal departments. Expertise in CMOL Studio for precision arrangement of 2D and 3D visualizations, efficient client setups, high-level recipe creation, and adept use of the CID platform. Demonstrated a unique blend of adaptability and creativity, excelling in both routine assignments and innovative problem-solving for complex product implementation challenges, while ensuring… Show more Facilitating seamless cross-functional collaboration by proficiently communicating with clients and diverse internal departments. Expertise in CMOL Studio for precision arrangement of 2D and 3D visualizations, efficient client setups, high-level recipe creation, and adept use of the CID platform. Demonstrated a unique blend of adaptability and creativity, excelling in both routine assignments and innovative problem-solving for complex product implementation challenges, while ensuring meticulous task prioritization that enhanced project efficiency and client satisfaction Streamlined processes, exhibited adaptability, and proposed innovative solutions, fostering effective teamwork and improving project outcomes by bridging gaps, building cross-functional relationships, and expediting project processes for enhanced efficiency and client satisfaction. Show less



Michael Page

• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee

• Information Technology Specialist

  • May 2022 - Sep 2022

  Bogotá, Capital District, Colombia Develop strategies to ensure improvement in the time frame for resolution of technical issues. license management, record, purchase, maintenance, inspection, and shipment of office machines.



Teams Solutions International S.A.S

• Information Technology Team Lead

  • May 2020 - Jul 2022

  ∙ Supervising the organization's processes for software implementation workflow. ∙ Handling of the company's software and provide technical support. ∙ Developed a strategy to maintain a weekly back up and perform an audit of the organization’s data as they transition to the new software. ∙ Implement a central problem management route for information management users to handle queries and complaints. ∙ Boost productivity ensuring a resolution of 100% to daily tickets. ∙ Purchase… Show more ∙ Supervising the organization's processes for software implementation workflow. ∙ Handling of the company's software and provide technical support. ∙ Developed a strategy to maintain a weekly back up and perform an audit of the organization’s data as they transition to the new software. ∙ Implement a central problem management route for information management users to handle queries and complaints. ∙ Boost productivity ensuring a resolution of 100% to daily tickets. ∙ Purchase, maintenance, inspection, and shipment of tech supplies to the company's physical locations. ∙ Support to the executive team and personnel in all activities related to the information and technology area. ∙ Execute campaigns to ensure a constant communication within the organization and its clients. Show less



Atento

• Spain
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Training Specialist

  • Nov 2016 - May 2020

  Bogotá D.C. Area, Colombia • Develop an initial training program covering the necessary knowledge and tools for a new employee to deliver a minimum of 93% quality of service, reducing training time by 47%. • Develop constant evaluation and training programs for tenure employees with the objective of assuring a minimum of 97% quality of service and improve any knowledge gap detected by the client or any other department.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Training Specialist

  • Jun 2012 - Apr 2016

  Bogotá D.C. Area, Colombia • Deliver the introductory program to new employees and supervise them through their first month, complete quality and knowledge evaluations to help them improve their performance. • As a Subject Matter Expert develop biweekly trainings to improve any knowledge gap reported by the client or any other department.