Mitul Thakkar

Product Support Executive at SourcePro Infotech Pvt. Ltd.
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Contact Information
us****@****om
(386) 825-5501
Location
Ahmedabad, Gujarat, India, IN
Languages
  • Gujarati Native or bilingual proficiency
  • Hindi Full professional proficiency
  • English Limited working proficiency

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Experience

  • SourcePro Infotech Pvt. Ltd.
    • India
    • Information Technology & Services
    • 1 - 100 Employee
    • Product Support Executive
      • Jul 2019 - Present

      Software Support Engineer of ERP product, IMMS (Integrated Manufacturing Management System). • Conducted system analysis of the clients’ business process and coordinated with the client for ensuring seamless process implementation and customization from conception till implementation of IMMS. • Conducted system testing and identified & reported bug to the Development team. • Prepared System Requirement Specification for customization including Operational Manual for end users. • Assisted clients in recovery of the database in case of server / database failure. • Imparted operational training on IMMS and provided both online support and onsite support. • Provide end user training to Individuals based on Roles & Responsibilities • Discussion on genuine customization points with Management to decide priorities. Show less

  • nCode Solutions A division of GNFC Ltd
    • India
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Commercial Officer
      • Mar 2016 - Jul 2019

      Handling payment followups & payment entry in system through talk with Government of Gujarat Officials. Handling payment followups & payment entry in system through talk with Government of Gujarat Officials.

  • Having Agency of Baroda Dairy Sugam Parlour
    • Owner
      • Sep 2012 - Feb 2016

      Properitor of Agency(Baroda Dairy Sugam Parlour) Properitor of Agency(Baroda Dairy Sugam Parlour)

  • Soham ERP Solutions Private Limited - India
    • India
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Software Support Engineer
      • Nov 2010 - Jul 2012

      Handling Pharma Distributor Software related Support work. Handling Pharma Distributor Software related Support work.

  • Visual InfoSoft Pvt. Ltd.
    • India
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Software Support Engineer
      • Sep 2008 - Jul 2010

      Handling HMS Software related support work. Handling HMS Software related support work.

  • Netwin System & Software (I) Private Limited
    • India
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Software Support Engineer
      • Sep 2005 - Jul 2008

      Handling Banking Software related support work. Handling Banking Software related support work.

Education

  • The Maharaja Sayajirao University of Baroda
    Bachelor of Computer Application, Information Technology
    2002 - 2006

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