Experience

LeafLink

• United States
• Software Development
• 100 - 200 Employee

• Customer Support Representative

  • Sep 2022 - Present

  Hyderabad, Telangana, India



Genpact

• United States
• Business Consulting and Services
• 700 & Above Employee

• Process Associate

  • May 2019 - Aug 2022

  Hyderabad, Telangana, India Working with diverse team in a back office-based role where the primary function is to investigate the transactions of an India based transaction app to ensure the transactions are running smoothly and devoid of risks by ensuring the necessary tools at disposal are used to mitigate the risks. Secondarily, working on collecting data from different teams based on different zones within the country of operations to prepare a weekly report to check for the rate of successful transactions and the… Show more Working with diverse team in a back office-based role where the primary function is to investigate the transactions of an India based transaction app to ensure the transactions are running smoothly and devoid of risks by ensuring the necessary tools at disposal are used to mitigate the risks. Secondarily, working on collecting data from different teams based on different zones within the country of operations to prepare a weekly report to check for the rate of successful transactions and the risks reported by users and or the team. Show less



Amazon

• United States
• Software Development
• 700 & Above Employee

• Transportation Specialist

  • Nov 2014 - Feb 2018

  Hyderabad, Telangana, India This role required working for the support of North America Transport team within a large team of 100+ members. Daily job role was to monitor the warehouses designated and prepare shift end report by collating the data from other members in the team for handing over to the next shift. Monthly preparation of reports was done by extracting the data from SQL servers and then analyze using Tableau. Awarded multiple accolades in this role for supporting the team whenever required and implemented… Show more This role required working for the support of North America Transport team within a large team of 100+ members. Daily job role was to monitor the warehouses designated and prepare shift end report by collating the data from other members in the team for handing over to the next shift. Monthly preparation of reports was done by extracting the data from SQL servers and then analyze using Tableau. Awarded multiple accolades in this role for supporting the team whenever required and implemented ideas on improving the process of monitoring the warehouse operations to ensure smooth functioning and create delightful customer experience. Show less



movingDneedle Pvt. Ltd.

• United States
• Advertising Services
• 300 - 400 Employee

• Management Trainee

  • Dec 2013 - Nov 2014

  Hyderabad, Telangana, India Working within a team of 15 members in a startup environment, preparing and keeping a record of target customers as per clients’ requirement. Using the tools available at disposal to get the right domain for mailing the clients. Selecting the target persons and mailing them the clients’ product for generation of lead was the core job role along with weekly reports preparation and analyzing the rate of successful leads generated from the emails sent.