Customer Care Manager

• Mar 2023 - Present

Network Operation Engineer

• Apr 2009 - May 2023

▪ Assist in meeting the objectives of the Regional network heads of departments as set by the Technical Operations Manager in order to meet the national and Vendor KPI's and monitor the network performance against these objectives.▪ Maintain and nurture a sound working relationship between engineer colleagues from other Regional network sections and all associated parties, both within the company and external.▪ Submit reports to the Technical Operations Manager and Senior Management as per the standing instructions. ▪ Introduce and Implement quality and safety awareness in the region through ISO 9001, ISO14000 & RCMP, monitor the performance ensuring compliance. ▪ Monitor the GOS & QOS and strive to meet the Network Group objectives. ▪ Any additional, valid duties as given by the Technical Operations Manager from time to time. ▪ Ensure NSS, GPRS, BSS, IP, VAS and facilities equipment are all operational, and assist to escalate and follow up with respective vendors sections and all associated parties, both within the company and external.▪ Ensure all transmission is operational and escalate to Huawei or National/regional (TCP/TIC) TX providers for resolution, with follow up. ▪ Meet with vendors regularly to follow up on outstanding issues.▪ Ensure regional installations are within the Irancell agreed standards and switching/radio environment is kept clean and tidy▪ Monitor the GOS & QOS and strive to meet the Network Group objectivesBusiness or sector: Management of MS team, Show less

Network Maintenance Administrator

• Sep 2008 - Aug 2009

▪ To administer an automated preventive maintenance program▪ Record work order task feedback details on the CMMS on behalf vendors▪ Co-ordinate schedules between Maintenance Vendors▪ Recording of work order task feedback details▪ Reporting on maintenance work orders▪ Filing of maintenance related material▪ Maintaining of Maintenance Project documents and information▪ Manage Fault reports▪ Overall responsibility for data consistency across region assigned to▪ Preparation for migration and actual migration of additional data into the CMMS system▪ Perform some NW Operation Tasks as delegated by the related Regional Operations Manager in parallel with the related Regional Operations Engineer ▪ Administration of asset tracking systems, procedures and processes Show less

SMC Engineer (Service Management Center)

• Oct 2006 - Sep 2008

▪ Monitor the network nodes and effectively and promptly react to all network-related faults. This includes the actioning of all alarms and trouble tickets and adherence to procedures. ▪ Ensure that the fixed line provider transmission related faults of TIC/MCI//RIC/Provincial Operators procedures are closely followed and tracked in Trouble Ticketing System. ▪ Responsible for isolating corporate services issues such APNs/WVPNs and follow up with relevant teams.▪ Responsible for correctly following up that all trouble tickets are updated and attended to by Vendors.▪ Escalate serious and long outstanding faults to SMC Manager. ▪ Act as interface to Customer Relations and assist them with subscriber problems. ▪ Act as interface and provide MTNIrancell SMC refs to Contractors and other departments for change requests and access to sites and switches. ▪ Perform MTNIrancell SMC duties as instructed by SMC Manager, e.g., correlation of transmission outages, adjustment of availability parameters, follow-up and clearing of specific network faults. ▪ Develop technically and personally through attendance of technical and company development courses. ▪ To complete and ensure that all required reporting is done and is presented to SMC Manager at the required time.▪ Act according to WLA agreements with Vendors NOC and other 3rd Parties. Show less

Network BSS Engineer

• Apr 2006 - Oct 2006

▪ Monitoring and checking all BSS equipment and doing maintenance on them. ▪ Performance analyzing, Drive test, SA, Upgrading ▪ Monitoring and checking all BSS equipment and doing maintenance on them. ▪ Performance analyzing, Drive test, SA, Upgrading

Network BSC Engineer

• Aug 2005 - Apr 2006

▪ Siemens BSC Monitoring and take care of all relevant alarms on. ▪ Performance analyzing, Getting BSC LOG ▪ Supervise FMs to reduce down time to prevent SLA. ▪ Siemens BSC Monitoring and take care of all relevant alarms on. ▪ Performance analyzing, Getting BSC LOG ▪ Supervise FMs to reduce down time to prevent SLA.