Solutions Analyst II

• Jun 2023 - Present

Solutions Consultant (LTS)

• Mar 2022 - Jun 2023

My role focuses on supporting clients who subscribe to LinkedIn's Hiring and Recruitment applications. Being client-facing in a fast-paced ambiguous environment, and testing and iterating different engagements. Dedicated to helping our members— small and large businesses, educational institutions, and government agencies — see the benefits of our technology come to life using the Recruiter Tool to fulfill their hiring requirements. Most importantly, documenting and cascading feedback on feature enhancements clients would like to have incorporated into the Product. This role also allows me an opportunity in understanding and nurture internal stakeholder relationships and Account Management. Show less

AWS Application Support Analyst

• Jul 2020 - Mar 2022

Working with customers supporting them to efficiently use AWS Cloud services, helping them with troubleshooting, investigating, and resolving issues they face with AWS products like Elastic Compute Cloud (EC2), Elastic Block Storage (EBS), Amazon Lightsail, Amazon Simple Storage Service (S3). Help customers set up Elastic Compute cloud instances, Dedicated hosts, and Elastic IPs to launch as many or as few virtual servers as the customer needs to configure security and networking, and managing storage. Help in generating customer usage reports with the above-mentioned products and thereby help them to use the product effectively under an efficient budget. Acting as the voice and as an advocate for our customers, reporting and acting on observed areas for improvement. Help in providing valuable feedback to business and development teams. Show less

Operational and Technical Support

• Jun 2019 - Jul 2020

Mastercard project which involves engaging with Business and Enterprise customers to support and troubleshoot both technical and operational issues related to their Mastercard Connect (MCC) application. Scheduling Quality inspections with the Security Administrator at regular intervals for data and system analysis of the application. In times of an outage, test and replicate the issue to analyze the root cause and work on a resolution. Mastercard project which involves engaging with Business and Enterprise customers to support and troubleshoot both technical and operational issues related to their Mastercard Connect (MCC) application. Scheduling Quality inspections with the Security Administrator at regular intervals for data and system analysis of the application. In times of an outage, test and replicate the issue to analyze the root cause and work on a resolution.

Graduate Research Assistant

• Feb 2016 - Mar 2018

Face Recognition Project under the assistance of A/Prof Mr.Wan-Quan Liu, School of Elec Eng, Comp and Math Sci (EECMS), Bentley Campus. Face Recognition Project under the assistance of A/Prof Mr.Wan-Quan Liu, School of Elec Eng, Comp and Math Sci (EECMS), Bentley Campus.